NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

This topic has 8 replies, 5 voices, and was last updated 6 years, 9 months ago by Malavika Gupta.

Viewing 9 posts - 1 through 9 (of 9 total)

Author

Posts
June 16, 2017 at 11:04 am #68327

MIchael Wight
Participant

Hello,

Variable products being purchased are showing as £0 for the price paid and £0 for the shipping on the Vendors email.

I have noticed the Shipping is going to the Admin and not Vendor on these types of products.

I have worked on a number of ways to solve it but without any luck.

*Please note products without Variations are fine*

Any ideas?

Thanks 🙂

June 16, 2017 at 12:33 pm #68337

Anna
Member

@numonday
If you would private reply with your email, I can send you a file fix for the variable shipping issue.
I think we have a fix for the email also– I will check. If so, the email fix will be released in the next update of WC Vendors (free).

June 16, 2017 at 1:04 pm #68338

MIchael Wight
Participant

[email protected]

Thanks Anna, let me know about the email fix 🙂

June 16, 2017 at 5:43 pm #68346

Anna
Member

@numonday
Ok- I sent the email to you.
Also- yes- the email bug is fixed and will be in the next free release.
I am not 100% certain if Jamie still needs to add anything to this file for the notify vendor emails, so I need to wait until giving out that fix.

June 22, 2017 at 1:39 am #68706

Malavika Gupta
Participant

Hello Anna,

1) I am facing the same issue. Please see the attached images. Note that shipping as well as the taxes on shipping is going to the Admin. My email is [email protected].

2) Also when a buyer adds a variable item to his cart, it shows as variation #1550 of the product in his cart and checkout page, is it how it it suppose to show? If yes, is there a way not to display variation #1550?

3) When a vendor creates a variable product, the variation numbers are not 1, 2… they is stored as some higher numbers #1550, #1552; although this is the first variable product by the vendor, infact in the site.

Thanks

June 22, 2017 at 4:45 am #68724

Jamie
Keymaster

Hello,

This fix is available in the next pro release due out once our testing is completed this week.

cheers,

Jamie.

June 22, 2017 at 6:35 am #68731

Oluwatosin
Participant

Hello,

My variable products shipping cost [email and vendor] is fine. Hope the update will not disrupt this for my site, please advise.

Psst: i hv a pending issue with the coupon not showing to vendor and in vendor notification email.

June 22, 2017 at 8:15 am #68738

MIchael Wight
Participant

Thanks Jamie.

Really appreciate the work you guys put into WC Vendors.

We can manage until the next update.

Thanks,

Michael

July 6, 2017 at 3:54 pm #69601

Malavika Gupta
Participant

Thank you for fixing the issues with Variable Product.
The below issue still persists, I also tested in http://dev.wcvendors.com

When a vendor creates a variable product, the variation numbers are not 1, 2… they are stored as some higher numbers #1550, #1552; Is this the normal behavior?

Thanks
Author

Posts