NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

To request help, please  OPEN A SUPPORT TICKET   and we will assist you.

Thank you to all of our customers!

This topic contains 1 reply, has 1 voice, and was last updated by  Peter Firth 6 months, 2 weeks ago.

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  • #69542
     Peter Firth 
    @craftily

    I’ve read the installation guide and the last few pages of this forum, but can’t figure this out.

    When viewing the Vendor Dashboard as a vendor account, if I go to Settings>Payment all I see is the Paypal option.

    I have Stripe enabled in WooCommerce>Checkout>Gateways.

    My Stripe account seems to be connected and working properly.

    The Stripe Gateway is showing up as a Checkout option on my site.

    Any ideas why it’s not showing in the Vendor Dashboard?

    Also I see an issue in my Status regarding the Pro Dashboard. As per screenshot I have created a separate page for the free dashboard, and am using the Pro dashboard page (which shows up on my site), so not sure why the error message?

    #69547
     Peter Firth 
    @craftily

    As is always the case – submit a ‘ticket’ and 2 minutes later figure it out yourself. Turns out I had the Stripe gateway activated, not Stripe Connect. Button now appears on the Dashboard as it should!

    As a side/follow up question … if I want Stripe to handle ALL vendor commissions, is it possible to remove the Paypal details and the text saying “Your PayPal address is used to send you your commission.” ?

    Thanks

    [edit]Again seem to have answered my own question: https://www.wcvendors.com/help/topic/stripe-paypal-confusion/ *rolleyes*

    • This reply was modified 6 months, 2 weeks ago by  Peter Firth.
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