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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
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- This topic has 5 replies, 2 voices, and was last updated 6 years, 11 months ago by
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Hello, team the wc vendor.
The mails to notify the administrator, About applications pending to Become a seller do not arrive.
I’m using corporate mail [email protected].
How can i fix this?
Regards..
Hello,
We have some email debugging steps here:
https://www.wcvendors.com/kb/debugging-mail-issues/
Also, the plugin Postman SMTP is very helpful for getting your email properly configured, and has a helpful log tool to see if the emails are being dispatched. I use it on my own site,and it took care of my missed vendor application emails: https://wordpress.org/plugins/postman-smtp/Hello!
I installed the https://wordpress.org/plugins/postman-smtp/ plugin, the mails to notify the administrator do not arrive.
I do make the test of sending with the postman smtp plugin and the email is sent.
what’s going on? Because notification emails are not sent to the administrator.
The rest of the emails work fine
Regards..
@pixsolution
I do not know why the admin is not receiving the emails.
Did you go through each step int he email debugging guide I linked?
Are you setting your recipient email for postman the same as your sending email of your wordpress (in wp admin > settings) ?Hello!
This is the configuring that I have of the mails … the notifications to the administrator still do not work.
I would appreciate your help.
Regards
@pixsolution
If you installed and configured Postman SMTP– (make sure you run through the setup of that plugin), then check the email logs that the plugin provides. Is it showing that the email was dispatched to admin?If so, see if any “non-received” emails are going to a SPAM / Junk folder.
We just hook into WooCommerce emails for sending the emails.. so you can check their debugging guide as well.
https://docs.woocommerce.com/document/email-faq/Mail issues are nearly always an issue with your website configuration, email configuration, options, or webserver settings.
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