Home Forums WC Vendors Pro Support Theme coding has blocked all access!

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #66421
    Reihane Callegari
    Participant

    I was trying to add this coding I got from here: https://www.wcvendors.com/kb/redirecting-vendors-seller-dashboard-login/
    Into my theme option and it didn’t work so I deleted it after an error report came up and now this keeps coming up and is blocking all access to any other page I try to get into!!!

    ?

    Please help!! I deleted only what I added.

    Also, what is the URL people will go to to to go their Vendor Dashboard where to add products (pretty much what I was trying to do with that code)
    Thankyou!!! Please get back to me ASAP!

    #66423
    Anna
    Member

    @turquoise
    Hello,
    Either something was left from the code you placed in your functions.php or something was removed that should not have been- I am not sure why this occurred, as I know that code has been successfully used in the past. Nevertheless, the error message is indicating that there is still something not right in your child theme functions.php file.

    The URL of your pro dashboard is the URL of whatever page you have placed the shortcode [wcv_pro_dashboard]. You can find out which page by going to wp admin > woocommerce > wc vendors > pro and checking which page is set as your pro dashboard.

    #66424
    Reihane Callegari
    Participant

    Thankyou. I do understand that, the problem now is that I literally can’t access anything to do with my site now so Im locked out of even the option of editing this.

    Can you please help? I can’t get into the website via any links now can I now access my woo commerce or WordPress site!

    #66425
    Reihane Callegari
    Participant

    *nor

    #66427
    Anna
    Member

    @turquoise
    Do you know how to connect to your site via FTP/SFTP?

    #66428
    Reihane Callegari
    Participant

    Wouldn’t have a clue. How do I do this?

    #66430
    Anna
    Member

    @turquoise
    It is important o know how to do this, as sometimes you will need to add or delete code or plugins that may or are causing issues with your site.
    Here is one guide:
    http://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/

    Another:
    https://www.wpwhitesecurity.com/wordpress-tutorial/how-upload-files-ftp-wordpress/

    If you have trouble with this, please contact your host and explain the issue and let them know you need to access the child theme functions.php file to fix an error.

Viewing 7 posts - 1 through 7 (of 7 total)
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