NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.
Thank you to all of our customers!
- This topic has 4 replies, 2 voices, and was last updated 6 years, 11 months ago by
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Hello,
Here are some debugging steps to try:
1. Your theme has a bunch of outdated templates from WooCommerce. Try temporarily switching to the Storefront theme https://wordpress.org/themes/storefront/ and then test to see if the image uploader works for the vendors.2. This could be a plugin conflict. deactivating ALL plugins EXCEPT: WooCommerce, WC Vendors and WC Vendors Pro. Then test.
3. If these tests fail. try installing the plugin Really Simple SSL. Insecure content on the site can prevent image uploads for vendors (though they usually see an error). Run through the steps to setup the plugin and secure content on your site. Then test.
4. Make sure your vendors are logging in via the my-account page rather than using a special login form from your theme. They can sometimes not be securely/properly logged in using a special login.
Try these steps and let me know if your issue is resolved.
- The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.