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- This topic has 10 replies, 3 voices, and was last updated 7 years, 1 month ago by
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Hi Team
I’ve been attempting to override the “vendor-new-order.php” file in order to mirror the “admin-new-order.php” email template.
I have done this by copying and pasting the admin template to the vendor template and placing it in the appropriate location. However, I am still getting the standard vendor template being sent out.
I have tried it in /wp-content/themes/MYCHILDTHEME/woocommerce/emails as well as my parent theme and in a multitude of other places and it isnt working. Heck I’ve even replaced the actual /wp-content/plugins/wc-vendors/templates/emails file and it still defaults to the original!
Please help!
Hello,
TO override that template, save to like this:
wp-content/themes/your-theme-or-child-theme/woocommerce/vendor-new-order.php
No EMAILS folder.Hi Anna
Thanks for your reply 🙂
I have saved it in both of your suggested locations (just to be sure) but I am still getting the deafult email :/
I can’t tell where it is coming from as I seem to have replaced any file that is “vendor-new-order.php” with the code from admin-new-order.php.
What is going wrong 🙁
George,
If you are trying to show the vendors information that is only meant for the admin, then this will not show.
Is this related to this post? https://www.wcvendors.com/help/topic/add-shipping-class-to-order-details-in-vendor-dashboard/
If so, then you are trying to show vendors info that only the admin will be able to see.
Unless you use the Vendor Shipping, other shipping methods will only be visible or controlled by the site admin.
All other shipping methods are designed to work on a single-user WooCommerce shop. That is why we had to make the special Vendor Shipping module for WC Vendors Pro.
The vendors will only be able to see the Vendor Shipping rates within their emails or dashboards.Hi Anna
No I wouldn’t say that they are related.
Okay let me put it another way. How can I send the vendor the exact same email that the customer receives?
Many thanks Anna!
Hi Anna
I have duplicated my custom “customer-processing-order.php” file, renamed it “vendor-new-order.php” and put it into the location you suggested just to test what is going on. (I have some custom wording in my customer-processing-order.php file so this allows me to track what is going on).
The result is that my custom email (with all the custom wording) is now sent to the vendor (good news as this shows that the path you have provided is the correct one) – However, while everything else has changed, the table showing the order details remains the same as it was in the default vendor template!!! Everything is being overrideen EXCEPT for the table! So annoying!
I don’t understand! How can I change the order details table in the email to vendors to reflect the same table that is sent to the customer?
Thank you again for your time, I’m sure this is just as frustrating for you as it is for me ?
Remember: Custom coding is up to you. Anna’s job is to help you fix bugs. Customizing your website, is your job. We do offer custom development services, $49 per hour 3 hour billed minimum. Make a punch list and we can do a lot at once.
@ben Hi Ben 🙂
Thanks for your reply. I think there has been a slight misunderstadning (probably my fault!).
In theory, I feel comfortable enough with php to make this work, I am just wondering why the table that comes with the Notify Vendor email is the only thing that isn’t being overriden when I replace the “vendor-new-order.php” file?
If you can point me in the right direction that would be great!
Kind regards
GeorgeHi @ben @fervous
Just wondering if there was an answer to why the table that comes with the Notify Vendor email is the only thing that isn’t being overriden when I replace the “vendor-new-order.php” file?
Kind regards
GeorgeGeorge,
I do not know.
This information is meant to be shown to the person who purchased the product and/or the admin- so that is likely why. This is all hard coded int he email php files within both woocommerce and only some in WC Vendors. We hook into the WooCommerce emails.
wp-content/plugins/wc-vendors/classes/admin/emails
You can see if you can locate the code you need to modify in those files. There are a few filters within that code, but not many. Any alterations you make that do not involve using the filter + functions.php will not be upgrade safe so you’d have to re-do the code when you update WC Vendors.
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