NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.
Thank you to all of our customers!
- This topic has 1 reply, 2 voices, and was last updated 9 years, 3 months ago by
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Hi there,
I have two odd issues, and I thought you might be able to advise me. My vendors are all record labels, so all the download links they add are to music files. I have noticed that if the link they give has a space in it or brackets round a word, eg http://www.mytrack(wav).zip or http://www.mytrack (wav).zip, for some reason woocommerce removes these out and it breaks. Is this a known thing or part of WCvendor? It’s a massive pain.
my second issue and I think this is just my asking for advice or help understanding, if a vendor puts a link to a direct .mp3 file without making it a zip, then it opens that link window rather than forcing download, is there a way round that?Many thanks for any advice or help you can give mw.
Hi Sonya!
1.) The space in the filename causing problems is something that is part of WooCommerce, not something WC Vendors controls. It would be a great question to post to them. Spaces in file names is bad Internet management though, you should advise your offending vendors to change spaces to underscores or hypens ( _ or – ). Spaces are not meant for web addresses. 🙂
2.) That’s part of your web servers .htaccess file. In the root directory of your website, add this code to the file .htaccess — if the file does not exist, create it.
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