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- This topic has 2 replies, 2 voices, and was last updated 6 years, 9 months ago by
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Hi,
I have gone over the multitudes of posts here pertaining to this issue, and have also checked out https://www.wcvendors.com/kb/debugging-mail-issues/ and everything appears to be in order. However, vendors are not receiving emails for new orders, even though admins are able to receive them.
As far as “Notify Vendors” is concerned, orders have been paid.
Since admins are able to receive the email, this is apparently not a webserver/email/email-server issue; and I will further investigate the matter (check on client’s Paypal/IPN, etc.), but would like to ask the following, just to narrow down the suspects:
a) As set in settings (WP-Dashboard > WooCommerce > Settings > Emails > New Order) – recipient is set to admin’s email (e.g. [email protected]). Is this fine, or should/can I aad the “vendor” email variable? Is this ideal or not recommended?
b) Otherwise, what is the variable to set (e.g. ‘{vendor_email}’)?
c) Or is this totally unnecessary given that if all settings are correct, it should be a moot point since if payment is made, “Notify Vendors” should get the email sent correctly in the first place?Thanks!
@nicholas
Hello,
“New Order” is the email that is sent to the site admin. You do not add anything for the vendor in this email, since it is designed only for the site admin.“Notify Vendor” is the email sent to the vendors. You also do not add anything additional to this template or code to send the email to the vendors- it is coded in and added using hooks already.
Have you tried using Postman SMTP?
Thanks, Anna– that’s indeed what was expected and why the issue seems odd, and I just wanted to make sure I didn’t miss anything, and your affirmation is what was needed. I’ll dig in further and indeed maybe try a different SMTP host. I hadn’t tried Postman SMTP but will try it if other attempts don’t pan out.
Many thanks.
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