Home Forums WC Vendors Free Support Vendors Not Receiving Notification Email After Order (and Payment)

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #71844
    Nicholas
    Participant

    Hi,

    I have gone over the multitudes of posts here pertaining to this issue, and have also checked out https://www.wcvendors.com/kb/debugging-mail-issues/ and everything appears to be in order. However, vendors are not receiving emails for new orders, even though admins are able to receive them.

    As far as “Notify Vendors” is concerned, orders have been paid.

    Since admins are able to receive the email, this is apparently not a webserver/email/email-server issue; and I will further investigate the matter (check on client’s Paypal/IPN, etc.), but would like to ask the following, just to narrow down the suspects:

    a) As set in settings (WP-Dashboard > WooCommerce > Settings > Emails > New Order) – recipient is set to admin’s email (e.g. info@example.com). Is this fine, or should/can I aad the “vendor” email variable? Is this ideal or not recommended?
    b) Otherwise, what is the variable to set (e.g. ‘{vendor_email}’)?
    c) Or is this totally unnecessary given that if all settings are correct, it should be a moot point since if payment is made, “Notify Vendors” should get the email sent correctly in the first place?

    Thanks!

    #72409
    Anna
    Member

    @nicholas
    Hello,
    “New Order” is the email that is sent to the site admin. You do not add anything for the vendor in this email, since it is designed only for the site admin.

    “Notify Vendor” is the email sent to the vendors. You also do not add anything additional to this template or code to send the email to the vendors- it is coded in and added using hooks already.

    Have you tried using Postman SMTP?

    #72425
    Nicholas
    Participant

    Thanks, Anna– that’s indeed what was expected and why the issue seems odd, and I just wanted to make sure I didn’t miss anything, and your affirmation is what was needed. I’ll dig in further and indeed maybe try a different SMTP host. I hadn’t tried Postman SMTP but will try it if other attempts don’t pan out.

    Many thanks.

Viewing 3 posts - 1 through 3 (of 3 total)
  • The forum ‘WC Vendors Free Support’ is closed to new topics and replies.
This website uses cookies to ensure you get the best experience on our website.