Hello,

I hope you get a chance to look at the above issue, its a major one. Tax is getting deducted twice on shipping, one of which is showing on the invoice while the other is not showing but still getting deducted from the customer’s account. The taxes on shipping is not getting transferred to the vendor, it is left with the Admin. Only the tax on the product is given to the Vendor. I have been able to replicate this issue over and over. I also purchased and installed your Stripe to check if the issue is something associated with Paypal but the same thing happens with Stripe.

I also want to test orders with more than one vendors but I cannot move forward with the testing until this issue is resolved. I need to first set things right for one vendor. I have already wasted 4 months with WC Marketplace. They have a lot of issues in their marketplace and I just got fed up finding all errors for the last 4 months. I like how robust your Marketplace is, just a few issues which I am facing needs to be resolved. I have to get my project live on May 22.

I would appreciate it you could look into this asap.

Thanks,
Malavika

Yes Anna, the error is the same. It does not matter which state I choose. I have also created a Tax Rate for California and tested, the behavior is the same. These are just some examples which I have created to test. Please see the attached snapshot.

Another thing which I wanted to point out which you might want to consider later – I know WC Vendors settings just transfers the Tax collected at WooCommerce to Vendors, there is no separate setting in WC Vendors for the vendors to be able to do their own setting for Taxes. But think about it, each vendor has a different Tax situation based on which state he lives, how he wants to set the taxes. Having the Admin set the taxes for the vendors is not appropriate. An Arizona vendor might only want to charge taxes for orders from customers in Arizona but these settings are not possible in his store. If he chooses the standard rate, then the taxes gets applied to all his customers, no matter which state they are from.

Thank you for your consideration.

Malavika

Here is the Paypal attachment.

Hi Anna, I know you get tons of request every day but this request was posted by me on May 11 and I haven’t received an answer. This is a major issue. I faced some tax issue with WC Marketplace as even they did not know how to handle taxes. Since your company is in US I thought you would have an idea about taxes.

As stated earlier, the deadline for the project was May 22 but unfortunately I missed it. This date was very important to me as on today last yest my Dad passed away in an accident and this project was dedicated to him. It is very saddening to see issues taking so long to be answered.

Malavika

If I choose not to set tax calculations on shipping, no tax is calculated on shipping, tax is only calculated on the price of the product.

Since I have been struggling so much with the Taxes, I would appreciate if you could login to my website and check the issue. I have tested in hundreds of ways but can’t get the issue go away.

Admin – mangtum/pSCn^W^oPVv$v8TRiTIF%LcY
Vendor – pratishreegupta/pratishreegupta

Taxes on shipping is getting calculated twice. One of the taxes on shipping is showing on the invoice, the other is not showing but still getting deducted. Taxes on shipping is left with the admin.

Thanks much
Malavika

I did some testing to narrow it down further and make it easier to understand the issue. I placed an order and checked out the order with Paypal standard. With Paypal Standard, no extra tax is calculated on shipping. So the order total was $31.50 and that’s what gets deducted from the customer but with Paypal Adaptive and Stripe, a second time tax gets applied to the shipping which gets transferred to the Administrator. So $32 (5% of $10 = $0.50) is deducted from the customer although the invoice is for $31.50. So it seems there is some problem with the plugins or settings. I have spent enough time on this issue, I hope you get some time to look into it.

Please see attached.

Thanks,
Malavika

With WC Vendors Test Gateway, it does not go through any payment system. All it does is take the order and create one. It does show the right amount though with this gateway.

Let me know if your lead developer would need the admin credentials.

Thank you

1) If any of these get applied to an order –
Maximum shipping charge, Maximum shipping charged per order, free shipping order, Maximum Product charge – rather than the National Shipping Fee or the Default National shipping fee,
taxes are still collected on the amount of
National Shipping Fee or the Default National shipping fee
rather than the
Maximum shipping charge, Maximum shipping charged per order, free shipping order, Maximum Product charge. This extra tax is transferred to the Admin.

2) If ‘Free National Shipping’ or ‘Disable National Shipping for this product’ is checked for a Product, the View Product page still shows shipping values from default shipping setting of the shop, although when that particular product is added to the cart no shipping is applied to the order if ‘Free National Shipping’ is checked and similarly message shows about disabled shipping if ‘Disable National Shipping for this product’ is checked.

Thanks