Home Forums WC Vendors Pro Support Woo Subscriptions not working with Stripe

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If you are a WC Vendors Pro customer please open a support ticket here. 

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The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

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Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #16927
    koran
    Participant

    I been testing this Stripe plugin over 2 weeks and i finally got it sending vendors payment to their account if A customers purchase their product… Now the problem is when i try to go through as a customer to purchase the monthly woo subscriptions to become a vendor it says INTERNAL ERROR… but when i do a single product it goes through successfully… if i read correctly the stripe connect is compatible with woo subscription so it should be working… i been trying to figure this out for days and i cant get no type of BREAK can you please help… furthermore, on saved cards it is not showing the last four numbers when a customer checking out

    • This topic was modified 7 years, 2 months ago by koran.
    • This topic was modified 7 years, 2 months ago by koran.
    #16933
    WC Vendors Support
    Participant

    What does your error_log show?

    #16934
    koran
    Participant

    internal error

    #16935
    WC Vendors Support
    Participant

    No no, silly. 🙂 Your webservers error_log which details what the error actually is. 🙂

    #16936
    koran
    Participant

    where will i find that info…. the only thing i see when i try to process the subscription is internal error no number next to it or anything…. if you can tell where to go to access the info in my back office i can check

    #16937
    WC Vendors Support
    Participant

    Your webhosting company can tell you. It’s different every hosting situation. Call em and say “Where can I find my websites error_log” and they’ll get you going in the right direction to provide the details we need to diagnose this.

    #16940
    koran
    Participant

    [27-Nov-2015 21:33:08 UTC] PHP Fatal error: Call to undefined method WC_Gateway_Stripe_Connect_Subscriptions::stripe_request() in /home1/rano864/public_html/wp-content/plugins/wc-vendors-gateway-stripe-connect/classes/class-wc-gateway-stripe-subscriptions.php on line 157

    #16951
    WC Vendors Support
    Participant

    Ok, that’s a new one. 🙂 We’ll take a look at that today/tomorrow when we start upgrading the OAuth classes in Stripe.

    #16980
    koran
    Participant

    How long will it take for this fix … With the saved card its not showing the last 4 digits it’s blank so the customer don’t know what card was stored I took a snapshot at the top… Last but not least, say for instance if a vendor cancel their stripe account on stripe.com then disconnect stripe on my website. If they try to activate and connect new stripe account on my site it will automatically say their account is connected and they deleted their account from stripe.com.. That is a glitch their also

    #17311
    koran
    Participant

    Any eta on this fix

    #17534
    WC Vendors Support
    Participant

    The saved card data should show just fine. It’s probably related to the subscription bug. @digitalchild will be looking at the subscription classes tonight to figure out the problem.

    #17905
    Jamie
    Keymaster

    Hello,

    This is due to changes in the woocommerce subscriptions system. I haven’t ever used this so I’m going to have to work out how the subscriptions work in that plugin before I can make it work in our stripe plugin. I’ll be working on this most nights for the rest of the week. I’ll have a better ETA by the weekend.

    Apologies for the delay, moving is insanely draining.

    cheers,

    Jamie.

Viewing 12 posts - 1 through 12 (of 12 total)
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