In WC Vendors Pro v1.8.3, we have introduced a new feature for reporting products. It allows users to report the products of the supplier in your marketplace. This will lead to your community assisting in keeping your marketplace clean.
Features
Report product
Customers can report any product that they think does not comply with the marketplace regulations. Vendors can report products of other vendors as well. All reports will be sent to the marketplace admin.
If users have reported a product then they can’t report that product again.
Admin manage reports
All reports will appear at WP Dashboard > WC Vendors > Product Reports.
Admin can: Accept, ignore, adjust, and respond to the reporter or vendors
Accept the report
When the admin accepts the report. The product will be soft-deleted and vendors will receive an email to notify them about that. The report status will be closed.
Ignore the report
If the admin ignores the report, then the report status will be closed.
Adjust the report
The vendors will receive an email notifying them that their product needs an adjustment and the product will be hidden from the marketplace.
Respond
The admin is presented with a form to respond to the report. The admin can write a note and choose who the response goes to, either the vendor or the reporter. There is also an option to delete the product during the response.
Report product settings
All settings of the report product feature are located in WC Vendors > Settings > Product Reports. Here you can add more reasons for the report and enable/disable the admin notification email when a new report has been created.
Enable/disable the product reports feature
Some users have their own product reporting system. So we have provided an option to be able to turn off our product reporting system
Report product reasons
Default, we have provided you with some default reasons, you can add more reasons by clicking on the Add row button. All reasons that you have added will be merged with the default reason when displayed on the front end. You can delete default reasons also.
Notification email
If this option is enabled, when a new report is created the marketplace admin will receive an email to notify about the report.