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- This topic has 16 replies, 5 voices, and was last updated 6 years, 8 months ago by
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Hi @fervous
I’ve noticed the customer shipping note isn’t showing on the new-order email sent to vendors. The only way vendors can see the note is through viewing order details on their vendor dashboard. Has this always been the case, or is a bug in recent updates? And what can be done to get the shipping note into the emails? (Perhaps something similar to what you did with the customer message – which does output to the emails?)
And while I’m here, another minor thing I noticed: on the feedback form page, the order status is showing as this weirdly-formatted date-time of the order, instead of just saying “completed” (see attached screenshot). Could this have something to do with one of the WooCommerce updates?
Thanks,
Nadav@fervous
Any thoughts on this?Thanks,
NadavHi Nadav,
I’m on Version 1.4.3 Pro and just checked – Vendors do NOT see the customer note added at checkout on their new order email. This only appears on the Admin new order email 🙁 Eeeep!
Karen
@nshlezinger @conscious-crafties
I did not think that the order note ever showed in the vendor notify email? I thought admin has always been the only one to see this note, since it is a woocommerce order note…The issue with the feedback (submit/leave feedback) page has been reported- thank you!
I didn’t realise this either. Surely the order note is 99% of the time about shipping, so the vendor should be able to see it??
@fervous
This should be an absolute necessity, as it’s the only shipping-related piece of information missing from the emails. I know many of our vendors would look only at the email and not at their Vendor Dashboard for the shipping details, and therefore would miss crucial details from the shipping note.Could we output it to emails using something similar to what you did here?
@fervous
Any chance of including this in the next update?@nshlezinger @craftily @conscious-crafties
Hello,
Feedback (submit/leave feedback) issue with showing the date/time has been fixed and will be included in the next maintenance update to Pro.
I’ll work on the note when and if I can; the regular WooCommerce order note doe snot show for the individual vendors because it is for the cart level in WooCommerce, not for the vendor “orders”. That note could quite potentially be very confusing and cause issues because it will show all notes left for all vendors, and the vendor has no way of knowing whether it is for them or another vendor in the order.Example: Imagine a customer leaving an order note saying, “please label this ‘Happy Anniversary!’ and do not send before the 22nd of the month so it will not arrive before the 23rd.”
…but this note only refers to ONE item in the order– from one vendor. The customer has ordered seven products from four different vendors. Now each vendor will have to ask if this pertains to their item or not- confusing both the customer and the vendor.So.. I will work on some kind of order note that would be vendor specific if I can. I have not tackled this yet and I cannot promise you that I will be able to code up this note. Hopefully it’ll be similar to the product page note I wrote so ti will not be that bad. 😉
@fervous
I think we’ve misunderstood each other.
My request is about the shipping note. After a customer reviews their cart and proceeds to checkout, they are asked to fill in billing details and then shipping details. In shipping details, they are given the option of leaving a shipping note – this is where they can provide further instruction (in addition to street, country, zipcode, etc) on how to get the package to them. This information is not vendor-specific; if the customer is purchasing from three vendors simultaneously, all three vendors see the shipping note in the order details on their Vendor Dashboard.
My question is only how do we get the shipping note to show in the order-notification email to vendors?This is a separate matter from order notes, for which you provided a solution here: https://www.wcvendors.com/help/topic/question-about-order-notes/ I’ve implemented your order notes on our site, and it works beautifully 🙂
@nshlezinger
Hello,
Nadav will you please show me a screenshot of this shipping note– this sounds like the same “order note” I am referring to. If it is the one that comes form WooCommerce…@fervous
The shipping note might be the WooCommerce order note, I’ll call it order note to avoid confusion as I have just noticed this is the name given to it at checkout.Screenshot 1: The order note appears under shipping details at checkout. #2: Thanks to your code, my site also offers an option of adding a customer message specific to each product in their order. #3: If a customer fills out the order note, it appears at the very bottom of the order details on their vendor dashboard (under the title “customer note”. #4: The order note doesn’t appear in their order-notification email.
This really doesn’t make sense. If a customer purchases three products from three vendors and adds an order note, all the vendors can see that same note on their vendor dashboard. But they can’t see it on their order-notification email, in fact it’s the only piece of information they don’t get to their order-notification email – which means they have to take the inconvenient step of going into their dashboard each time they get an order, just to make sure they haven’t missed it.
In the case of the customer message, which is vendor-specific, you provided a way to get this into the order-notification email (see screenshot #4 again). Surely we can get the order note into the email as well, alongside the shipping and billing addresses – which are also not vendor specific?
Thanks,
Nadav@fervous
Further to my last message, I noticed the customer note was showing in the email notification to customer. So I copied what appeared to be the correct line from woocommerce/templates/emails/customer-completed-order.php to onesocial-child/woocommerce/vendor-new-order.php,<?php do_action( 'woocommerce_email_customer_details', $order, $sent_to_admin, $plain_text ); ?>I got the result you see in your screenshot: so it is possible to pull the customer note into the vendor-new-order email, but it needs some more work. How would I enter the above code to vendor-new-order.php but avoid having the billing and shipping details duplicate? And while we’re on the topic, how can I do this without the customer email address showing?
Thanks,
Nadav@nshlezinger
Ok- thanks, Nadav.
I’m working on it. 🙂Thanks @fervous
I brought this up a while ago – because it’s REALLY REALLY annoying for our vendors 🙁
It’s the note customers leave at checkout and yes all vendors see the same note anyway – so I cannot see why if they see it in their order screen, it cannot be made to show in their email. Because it’s not a case of being vendor specific, they all see it anyway.
Sometimes the vendors don’t bother looking in their order screens because they forget that the only bit of info they don’t get is the order note, and since most customers don’t leave one, they forget to go in and check. But it’s an annoying extra step for them to do just in case there might be a note 2% of the time they get an order.
We also direct customers to leave notes occasionally for promotion things we’re running like coupon codes that we’re not doing as an actual coupon code (eg to redeem a free item or something). Which doesn’t matter if all vendors see it in an email, because they would see it in the order screen anyway.
@fervous
I know you have a full plate, but just wondering if you or the others have had a chance to look at this yet? At the moment, I’m still having to remind vendors to look at the order details in their dashboard because the customer shipping instructions don’t appear in the email – and judging from the other comments here, I’m not the only one.Thanks,
Nadav
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