Home Forums WC Vendors Pro Support Question about Order Notes

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Viewing 23 posts - 1 through 23 (of 23 total)
  • Author
    Posts
  • #24392
    Kelly
    Participant

    Hi Ben,

    Maybe I’m just confused. My site is still in test mode. When I ordered a product there is a section to submit an order note. To me (a customer) it looks like that is a direct communication to the vendor about my order. But that’s not the case right? Or do I just not have it set up right because on the vendor dashboard it has a place for order notes but it’s a blank form to fill in.

    So, my question is if it’s not a direct communication link to the vendor about the order can it be removed from the checkout process completely but remain on the vendor dashboard for their own personal notes?

    Thanks!

    #24395
    WC Vendors Support
    Participant

    Hi Kelly,

    The customer order notes are only visible by the admin.

    If you want to remove the order notes in WooCommerce on the checkout page, google “WooCommerce remove order notes on checkout page”. The first link I see is to here, with a tutorial on the many ways you can do that:

    http://clicknathan.com/web-design/remove-order-notes-woocommerce/

    #24400
    Kelly
    Participant

    LOL, sorry I really tried to find my answer before asking but I will Google it.

    #26605
    Kelly
    Participant

    Is there a way to extend the customer order notes to the vendor? That would be beneficial for purchases that are customized like with a name. So the customer enters into notes during checkout “I want the design to say Ben Rocks” and the vendor receives that message. ๐Ÿ™‚

    #26606
    WC Vendors Support
    Participant

    We’re one step ahead of you. In Pro v1.2.3 the customer will be able to see them on the new orders panel. ๐Ÿ™‚

    #26607
    Kelly
    Participant

    Great! Thank you!

    #40431
    Obsi Dian
    Participant

    Some of my vendors have requested the customer notes (the ones customers can add at the checkout as a message to the vendor) be included in the order email the vendors get – so they don’t miss seeing them in the order screen.

    I’ve googled to try and find a plugin or code to do this, but haven’t had any luck.

    #40450
    Anna
    Member

    Obsi,
    The order notes section is the woocommerce order notes, which is for the entire cart. It does not leave a message for the individual vendors’ orders in the cart. So, if it was to show up in the vendor’s order, it would include motes meant for any of the vendors who had products ordered in that cart.

    I am currently working on integrating woocommerce product add-ons to my own website so that customers can leave notes (i.e. for customization, special instructions, etc.) on the products page before adding an item to the cart. This is rather essential to my site since many items are customized and handmade to order.
    These notes would then be included in the product order and receipt. This would allow vendors to have a text area so that a customer can add a note, add initials for a customized product.. as well as other fields that could be included on the product page.

    I am not quite done with this, but when I finish I can share that integration. I am still working it into the orders page and emails.

    I did quite a bit of researching – even contemplated just designing my own fields – before choosing to work with the woocommerce product add-ons for this purpose.
    As far as I know, there is no ready-made integration of this sort, since the “notes”need ot be sent to the vendors, and woocommerce notes and other plugins designed for order notes will be sent and gathered at the CART level- not the vendor level.

    Let me know if this is what you are looking for, and I can notify you when I am finished with this integration.

    If I am not understanding your request, please let me know and I will try to help in another way.

    #45971
    Liat
    Participant

    Hi Anna,
    If you could share the integration you did for customer notes that would be great! My vendors are in a similar situation whereby they need to have access to notes from the customer in order to make their made to order items.
    Thanks!

    #47176
    Obsi Dian
    Participant

    The order notes section is the woocommerce order notes, which is for the entire cart. It does not leave a message for the individual vendorsโ€™ orders in the cart. So, if it was to show up in the vendorโ€™s order, it would include motes meant for any of the vendors who had products ordered in that cart.

    The order notes already do show up on the vendor order screens (see screenshot) – presumably all vendors will see the same message, but that’s fine as that was the case in the old hosting system we were using.

    Generally the only notes we get are things like that it’s safe to leave the package at the door, or they need the order shipped ASAP as they are going away – or something that is relevant to all vendors. But the few times it’s something specific to a vendor, it shouldn’t matter that all vendors get it.

    I’d actually rather the notes section at the checkout rather than being done per product, as they are not really needed for our products.

    But some of the vendors have asked for those notes to also be shown in the email they receive for the order – as they often use that email when packing the order rather than logging into the store and checking the order there. It’s easier for them to notice if there are any notes left if they also appear in the email.

    So I know I’d need to edit the email template to include the notes, but I don’t know what code I’d use.

    #47183
    Anna
    Member

    Hello,
    I’m glad that the order note works well for your site. ๐Ÿ™‚ It is not ideal, I know, but for now that is what we have to work with.

    You would want to use this email.. locate in the WC Vendors Free templates: wp content/plugins/wc-vendors/templates/emails/vendor-new-order.php.

    You’d override this template as you do other templates for wc-vendors:https://www.wcvendors.com/kb/changing-vendor-templates/

    #47190
    Obsi Dian
    Participant

    Yes, but I have absolutely no idea what I would put into the template to make the order notes appear…. How do I make the order notes appear in the email. What code snippet do I use?

    #48056
    ryank
    Participant

    Unless I am missing something.. can anyone help explain how I can include the order notes in the notification email sent to vendors when a new order is received?

    #48097
    Liat
    Participant

    We do it by using a plugin called “Booster”. We bought the premium one but there is a free version. I’m not sure if you need the premium one for this particular setting but it is very comprehensive and worth buying anyway.
    You can add order notes by going to “Booster Settings” > “Product Input Fields” > “Product Input Fields Global Options” > Enable Product Input Field #1. Then you can set the field as a text area, enter title “Order Notes”, placeholder text etc. The notes will appear in their checkout page and be sent to the vendor with their order. My site isn’t live yet but we have tested it and it works!

    #48101
    Anna
    Member

    I worked this up to help add a “custom message” box on the product page for a customer to fill out- vendors receive the text in order details and in the emails.
    You (or I, if I have time) could perhaps use the last section of this code to find the general order note details and add to the email, instead of the custom code. I think you’d be looking for the WooCommerce order_comments’.

    If you want a field on the product page for customers to send details to a specific vendor, this is helpful:
    https://gist.github.com/fervous/76aebbe57dba94229d4be1b2f57fc3f3#file-functions-php

    #48102
    Anna
    Member

    @litzou
    Thanks- I’ll ave to check that out, too.

    #49379
    Joe
    Participant

    Thanks @Anna I added your code to my child theme but have not seen the Notes box appear under my Add to Cart.

    I have flushed Cache and Cloudflare in case that was causing it, but still can’t see the notes box.

    Is there anything else that needs to be changed for it to work?

    #49421
    Anna
    Member

    Joe,
    Hmm.. You can try changing the page hook. It might need a priority, too.. but you can try the hooks:
    woocommerce_product_meta_start
    woocommerce_product_meta_end
    woocommerce_after_add_to_cart_form

    You’d use the different hook in this part of the code, around line 17 in the gist above:

    add_action( 'woocommerce_after_add_to_cart_button', 'add_custom_info_field' );
    

    You can change that to:

    add_action( 'woocommerce_product_meta_start', 'add_custom_info_field' );
    
    See if changing the hook there helps..
    
    #65316
    Nadav
    Participant

    @FERVOUS
    Anna, I just came across this thread, and the customer note makes for a fantastic addition to our site – thanks! I’m wondering if there’s a way to allow the customer to write/edit the note from the Cart page, rather than from the Product page? I think it would make more sense that way. If not, not big deal – we’ll use it as is.

    #65372
    Anna
    Member

    @nshlezinger Nadav,
    I can work on this, yes–
    I do want to pass this along, though- I have a better version of this now which uses the WC Vendors form builder rather than the funky html within the code..lol
    SO you can try this updated code below and see if you like the form better, and I will also see if I can work in a proper way to also add this field to the cart page for adding/editing.
    Updated version:
    https://gist.github.com/fervous/ffac7ed154a4287414ea2da675cbdc17

    #65394
    Nadav
    Participant

    @fervous
    Thanks for this Anna. I uploaded the updated code, but I prefer the older one only because it shows up below the Add to Cart button and not alongside it – although I get that it would be better to use form builder rather than html. I guess this preference would be moot if we can get it on to the Cart page itself. Please keep me updated if you do find a way to do this ๐Ÿ™‚

    #65450
    Anna
    Member

    @nshlezinger
    It shows beside the Add To Cart?
    Must be the theme.. in my themes it shows below the add to cart, as that hook is designed to be below.
    BuddyBoss might already be using that hook, so it would need a priority order to display below.
    The old code will work, too! ๐Ÿ˜‰
    Yeah I will see if I can get the field to show on the checkout/cart page.

    #65508
    Nadav
    Participant

    @fervous
    It may be OneSocial blocking it. In any case, not a big deal. Looking forward to hearing how you go with getting it onto the cart page.

Viewing 23 posts - 1 through 23 (of 23 total)
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