Make sure you’re updated to Free v1.8.9 and Pro v1.3.1 or newer. That bug was fixed in the last release. 🙂 If you find, after updating, that it was not, please provide steps for us to replicate the issue and we’ll go from there!

Well, just write down what you’re doing step by step. Example:

1.) As a vendor, I login and add a product.
2.) It is sent to admin for approval.
3.) Admin approves it.
4.) I check my email and I have 309123091203901239 emails which is weird because that takes up a lot of space

You know, just like you’d take your car to a mechanic, gotta tell the mechanic what is going on and what you’ve done to notice it. 🙂

Got it! This will be fixed next update of WC Vendors Free. Thanks 🙂

wcvendor 1.9.1 free have the some problem

vendor publish product and send for moderation
and i receive 2 email
the bug is not fix

Hi, I’ve just purchased and installed WC Vendors & Pro (2 days ago) and I’m running it with the Handy Theme. I’m actually getting THREE ‘Product Submitted’ emails sent to the store administrator every time a vendor submits a product for approval.

So this is not an isolated incident – has there been any progress getting to the bottom of this issue and any suggested fixes?

Hi, regarding support on the WC Vendors Pro product which I purchased…
On the whole the WC Vendors Pro plugin is pretty good – just a couple of minor niggles I’l like some help with – the duplicate emails being one of them.

Is there a support package that much be purchased additionally to the WC Vendors Pro plugin in order to obtain support response for the plugin? And if so, how much is it?

Hi Anna,

Thanks for the reply.
I disabled the ‘Vendor Application’ email and then re-enabled it, and this worked fine – thank you.
(obviously something you have come across before 😉 )

BUT,
Am having the same issue on the ‘New Vendor Product’ emails – each time a vendor adds a product I get two emails sent to the WP Admin. I have tried this approach (disabling the email and then re-enabling the email) but it doesn’t work for these emails. I still get 2 emails every time a vendor adds a product.

This could prove more irritating than the ‘Vendor Application’ emails as these will be more frequent.
Any ideas?

Hi Anna,

Ok I have tried disabling all plugins (except WooCommerce, WC Vendors & WC Vendors Pro), and Activating the StoreFront theme, but when a Vendor adds a product the Admin stills get 2 ‘New Product’ notification emails.

See the attached DOC file containing the WooCommerce System Status report.

Hi Anna,
I’ve attached the WooCommerce System Status report as a JPEG image.
(attempts to attach as a ‘MS Word’ or Text file failed with a ‘file-type not supported’ message.

Regarding the duplicated sending of ‘New Product Notification’ emails – is there a WordPress Action call that triggers this? If so then we could search for duplicate instances of this action call?

Hi Jamie,
Nope – no other emails are being duplicated. The WooCommerce emails are fine as are the other 3 WCV emails (‘Notify Vendors’, ‘Vendor Application’ & ‘Vendor Has Shipped’) are all fine – only a single copy is received.

I did have an issue with the ‘Vendor Application’ emails – they were being sent THREE times to the site admin. But Anna’s tip about going into ‘WooCommerce->Settings->Emails’ and disabling that email type and re-enabling it sorted this problem out. I of course also tried this with ‘New Vendor Product’ email but this didn’t resolve the issue.

And you have probably also seen in this post, that I have disabled all the plugins (except WCV, WCV Pro & WooComm), activated the StoreFront theme and went through the process of a vendor adding a new product. The admin still received duplicated emails.

I can give you access to the site if you want?
Otherwise if you could tell me if a particular WP ‘Action’ gets fired to send the ‘Nev Vendor Product’ emails, I can have a look to see if this is called from multiple files?

Sian, this would be a tough one for me to test– otherwise I would login. Overall, if you have gone through the standard testing that we have talked about back and forth– then I am truly stumped. I will try and get the proper hook info for you so you can take a look and see if somehow it was duplicated on your site, or is calling more than once.

Hi Anna, did some digging around and nothing else (theme or plugins) is hooking into ‘transition_post_status’. WooCommerce itself does, but does nothing related to emails at all.

But I have found a solution, but not ideal.
Within ‘WC Vendors’ I commented out line 40 in /classes/admin/emails/class-emails.php:
if ( $from != $to && $post->post_status == ‘pending’ && WCV_Vendors::is_vendor( $post->post_author ) && $post->post_type == ‘product’ ) {
$mails = $woocommerce->mailer()->get_emails();
if ( !empty( $mails ) ) {
// $mails[ ‘WC_Email_Notify_Admin’ ]->trigger( $post->post_id, $post );
}
}
This solves the problem, and now only a single email is sent out for new product notification. But obviously when I update the WC Vendors in the future this change will be lost.

Also doing a string search for ‘WC_Email_Notify_Admin’ within plugins and themes folders only produces 2 results: class-emails.php and class-wc-notify-admin.php
So I cannot see how this email is now being sent now at all!! (now that I’ve commented out this line in the plugin file). But I will continue to dig into it (it’s bugging me now) and will let you know if I find a better solution.

Hi Anna,
Ok ignore my last post – it seems to have gone a bit ‘pear-shaped’ 😉

Some further investigation – in ‘class-wc-notify-admin.php’, are lines 39 and 40 necessary?
add_action( ‘pending_product’, array( $this, ‘trigger’ ), 10, 2 );
add_action( ‘pending_product_variation’, array( $this, ‘trigger’ ), 10, 2 );

If I comment out these 2 lines and leave ‘class-emails.php’ in its original form, then I also only get a single notification email (no duplicates).

Line 40 of ‘class-emails.php’:
$mails[ ‘WC_Email_Notify_Admin’ ]->trigger( $post->post_id, $post );
Fires off the ‘trigger’ function which sends the email when the product posts status changes to ‘pending’ – so possibly the two ‘add_action’ lines are not required?
(‘pending_product’ & ‘pending_product_variation’ hooks are not present within WooCommerce or WordPress)

Hi,

Same problem here. 3 notifications to admin when a vendor submit a product for approbation.

I tried to play with:
– woocommerce new product notification on/off
– woocmmerce new product notification email field
– wc vendor, new product needs approval on/off
– wc vendor, vendor can submit new product on/off (not sure this one works by the way since a vendor can always submit product whatever this setting is)

Did i miss something?

thanks

Thanks Anna. Here is my report.

### WordPress Environment ###

Home URL: https://sp8ce.design
Site URL: https://sp8ce.design
WC Version: 2.6.6
Log Directory Writable: ✔
WP Version: 4.6.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.27
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.19.7
NSS/3.21 Basic ECC

SUHOSIN Installed: –
MySQL Version: ❌ 5.5.51 - We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 2.6.6
: 
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔
MaxMind GeoIP Database: ✔

### Active Plugins (41) ###

VaultPress: by Automattic – 1.8.5
Sp8ce Design Helpers: by  – 1.0
Ultimate Addons for Visual Composer: by Brainstorm Force – 3.16.7
Advanced Custom Fields: Options Page: by Elliot Condon – 1.2.0
Advanced Custom Fields: by Elliot Condon – 4.4.11
A Splice Design: by Saurabh Chaudhary – 0.1.0
BP Group Activities Notifier: by Brajesh Singh(BuddyDev) – 1.0.2
BuddyPress Reorder Tabs: by BuddyBoss – 1.0.9
BuddyBoss Inbox: by BuddyBoss – 1.1.0
MarketPlace: by BuddyBoss – 1.1.2
BuddyPress Global Search: by BuddyBoss – 1.1.5
rtMedia for WordPress, BuddyPress and bbPress: by rtCamp – 4.1.8
BuddyPress Member Types: by BuddyBoss – 1.0.4
BuddyPress: by The BuddyPress Community – 2.7.0
GeoDirectory Advance Search Filters: by GeoDirectory – 1.4.5
GeoDirectory BuddyPress Integration: by GeoDirectory – 1.1.4
GeoDirectory Custom Post Types: by GeoDirectory – 1.3.1
GeoDirectory Location Manager: by GeoDirectory – 1.5.1
GeoDirectory Marker Cluster: by GeoDirectory – 1.2.7
GeoDirectory Payment Manager: by GeoDirectory – 1.4.4
GeoDirectory Review Rating Manager: by GeoDirectory – 1.3.4
Stripe Payment GeoDirectory Add-on: by GeoDirectory
Daniele Biggiogero – 1.6.2

GeoDirectory: by GeoDirectory – 1.6.10
Invite Anyone: by Boone Gorges – 1.3.12
jQuery Pin It Button For Images: by Marcin Skrzypiec – 2.0.3
WPBakery Visual Composer: by Michael M - WPBakery.com – 4.12.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
Slider Revolution: by ThemePunch – 5.3.0.1
rtMedia Direct Download Link: by rtCamp – 1.2.1
rtMedia Docs and Other files: by rtCamp – 1.2.6
Testimonials: by WooThemes – 1.5.4
Title Remover: by Brittany Internet Services – 1.0
WC Vendors - Stripe Commissions & Gateway: by WC Vendors – 1.0.3
WC Vendors Pro: by WC Vendors – 1.3.6
WC Vendors: by WC Vendors – 1.9.5
WooCommerce Product Add-ons: by Automattic – 2.7.24
WooCommerce: by WooThemes – 2.6.6
WooCommerce Helper: by WooCommerce – 1.7.1
Yoast SEO: by Team Yoast – 3.7.1
WP-Mail-SMTP: by Callum Macdonald – 0.9.5
WP Super Cache: by Automattic – 1.4.8

### Settings ###

Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ✔

### WC Pages ###

Shop Base: #8307 - /shop/
Cart: #8308 - /cart/
Checkout: #8309 - /checkout-3/
My Account: #8310 - /my-account/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: OneSocial Child Theme
Version: 1.0.3
Author URL: http://www.buddyboss.com
Child Theme: ✔
Parent Theme Name: OneSocial
Parent Theme Version: 1.1.4
Parent Theme Author URL: http://www.buddyboss.com
WooCommerce Support: ✔

### Templates ###

Overrides: –

### WC Vendors Pro ###

Theme Compatability: -
Pro Dashboard Page: - #8312
Feedback form page: - #8316
Vendor Shop Permalink: - vendors/

### Templates ###

Overrides: onesocial-child/wc-vendors/dashboard/dashboard.php
onesocial-child/wc-vendors/dashboard/nav.php
onesocial-child/wc-vendors/dashboard/product-edit.php
onesocial-child/wc-vendors/dashboard/quick-links.php
onesocial-child/wc-vendors/dashboard/reports/overview.php
onesocial-child/wc-vendors/dashboard/reports/reports.php

Hi Anna,

What is the solution to this duplicate email issue as I am having the same issue and need to get it fixed.

Getting this for one of my clients as well

I am also still having this issue.

Hello,
I have tried and tried to recreate this- I have even installed some of the email plugins– I cannot make it happen. I cannot make the duplicate email occur on any of my installs, which makes it very difficult to narrow down why this is occurring. It DOES seem to occur for a select few people, and not the majority of others.
When I have brought this issue to my team they have responded that there is likely another plugin interfering with emails- so if you have any plugin that deals with emails at all, please deactivate that plugin and test to see if that clears up the issue.
Otherwise– I will mark this as still unresolved and see if I can re-open the issue so that it can be further looked into.
I know this is likely annoying to have duplicate emails, and I will keep trying to find out what is the cause of this issue.

I agree with Shaan,

We have deactivated all plugins apart from woocommerce, wc vendors, and wc vendors pro and we are still seeing the duplicate email issue.

Fro months I (we) have tried to make this happen on dev sites- cannot make it happen.
Therefore, we do not know how to debug the issue.
I am suspecting that this is on the server side.
This only occurs on some sites… please check with your host/server to see what email settings may be causing this issue.