Hello Martin, I have the same problem, did it work for you to activate it? What does Ben mean with ‘deactivate it on your account’. I only have a ‘delete’ button on my account page.

Many thanks,
Kris

Thanks Ben, I deleted it on my account and entered the API license key at my wp-admin/settings/ WC vendor pro license. Although I got green ticked boxes behind the API and the email, it still says status: deactivated.
Checking back at my account, there is no license active 0 out of 1.

What is going on? Why did it stop working in the first place, any idea?

Thanks,
Kris

Thank you, I appreciate it 🙂

But I didnt do anything. All I did was trying to log in to my website this morning and got the server error 500 message. The host lady told me there was a missing plugin, which turned out to be WC vendor. She then deactivated WC Vendor Pro in order for me to at least log in to my wp-admin dashboard. Then I downloaded the WC vendor plug in and thats when I discovered my license key for Pro doesnt work.
But what cause the plug in to crash my site?

Can I prevent this in the future or do these things just happen?

Kris

Thanks for explaining!
I always do my updates tho! I cant stand it seeing that little number next to plugin. And I also do know that I need my WC Vendor to be up to date in order for my PRO to work (you told me that before 😉 )
Thats why I dont understand what happened and wouldnt know what else to do in order to prevent it.
I guess, I just wait for the license key to go back to normal.

If you want, I screen grabbed the error log from my cpanel, maybe that holds a clue (obviously not for me 😉 ) but of course I would send that in a different private message, not here since I am not the admin (you see, I am learning).

It is still not working, it has been over 4 hours now. have restarted, logged out and back in a couple of times. Is that still within reason?

Thanks Ben,
Kris

Yes I just noticed that it works but my website is still not showing. I did the update for PRO but no website. After the license had been activated it tried to load the website but nothing, and the license key got deactivated again.
Something is acting really strange..

My whole theme is gone, its says

ERROR: The theme directory “galleria” does not exist.

What is going on? How can it all be gone or changed?

Do I have to start over with everything? Any idea what caused this? How am I gonna be able to run a marketplace with people on it if this weird stuff keep happening? Do you understand what is happening?

🙁

How can you run a marketplace? Very easily. You can do it. The problem you have now is not WC Vendors, so please, no blame on me for this one. 😉

I just loaded Appearance > Themes and do see too that your theme page shows that error. Did you look in /wp-content/themes/ to see if the theme folder is there? If it isn’t, you’ll want to restore it from backup. The bigger question is, though, why is it missing? Did your webhosting company do something? Themes don’t just delete themselves, someone had to do it, your webhost, you, perhaps even a hacker. I’d be leaning more towards the webhosting company when they were running around disabling things, but that’s just a speculation guess.

No, not blaming you at all, just asking if you can shed some light on this because I have absolutely no idea what is going on! Everything is gone and acting strange.

I dont know, the hosting company is hard to talk to, they seem clueless and not helpful. According to them its a plugin issue. But I can only talk to them via chat, and to be honest, not getting much support.

I wouldnt even know how to delete a theme, and I just had configured everything and set up to my liking so definitely not me.

I ll get in touch with them again, but it can take a ages for them to get back to me.

The parts that stick out to me is that WC Vendors (Free) was “missing” and so is your theme. The cause of this, I have no idea. We don’t delete things, themes dont delete things. Only admins, webhosting companies, server crashes/problems, or a malicious hacker can delete things.

Galleria is a Storefront child theme, isn’t it? I dont even see Storefront installed on your site. There are zero themes in your /wp-content/themes/ folder. You would want to upload the storefront theme, galleria, and any child themes you used and then re-activate the right theme to get your website to load on the front end again.

Here’s some useful tips:

1.) Keep a backup plugin handy and back your site up every day or every few days, all up to you. I use Duplicator, it works well, and I love it. (Free)

2.) Install a security plugin, such as iThemes Security or WordFence.

3.) Install the plugin “User Login Log” ( https://wordpress.org/plugins/user-login-log/ ) to keep a record of who logs into your site. If you see someone that isnt your IP login as you, you’ve got an issue. (Of course remember, *I* login as you, so if you see a Florida IP, that’s me! But I only login when you tell me to or have a confusing problem, I have no reason to ever login to your website at any other times, and I would never do so either).

You dont have to restore your database, I’d just restore your theme folder.

A final PS — We offer webhosting, it’s $250 per year, paid up front. You get me as your webhosting support. If you like the speed of wcvendors.com, you’ll have the same speed on your site as well. It’s expensive, but for a reason — It’s not a shared webserver. It’s a 32 core Dual Xeon with 128GB of memory and 8 RAID1+0 hard drives for speed and backups. It’s a monster powerhouse. We don’t advertise the hosting, but we offer it when we feel someone is not using their existing hosting company to their advantage or their existing hosting company sucks (as it seems yours does). Support via email or Skype, whatever works for ya’.

False isnt weird. That’s expected. The theme files are not present on your webserver, so it cant read them, and returns false.

Re-upload your themes! 🙂

Your theme options are not stored in php files. Your theme options are stored in the database. Your database is fine. You just need to upload the theme and child themes again. Then, everything *should* work just fine.

Fixing it is easy. MY big question — why were all these directories deleted in the first place? That’s my “WTF?”

BlueHost! Eew. Run from them as fast as you can. They were good a few years ago, now, they are dog piss.

Upload Galleria and Storefront, then activate Galleria and you should be good to go.

Moving to us for webhosting is pretty easy. I can move your entire site for you in about an hour. Reply privately with your Skype username and we can get started whenever you are ready.

WC vendor PRO

adding you now! I’m off with my wife and kid to eat some dinner, but I’ll be back on in about 90 minutes.

PS — BlueHosts’ latest reply shows their idiocracy. Morons. Absolute morons.

In our account we´ve a ¨Delete botton¨ in this website but doesn´t work, i can´t press this botton, do you have another option???

Hi,

I’m having the same issue (Exceeded Maximum Number of Activations)

I’m trying to follow your instructions above (deactivate it there and then activate it on your site) but I don’t have a deactivate/delete button on my wc vendors account.

Can you manually delete my activation?

Thanks,
Bridget

Are you available? @ben