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- This topic has 13 replies, 2 voices, and was last updated 6 years, 12 months ago by
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Hi,
I’m playing around with my site and made a payment of a test vendor’s product. While I can see the order in the back-end, I cannot see any order in the Vendor Dashboard. It says “no order found”
I suspect it might be something related to the wp_pv_commission table, as identified in this thread, because the commission does not appear in my backend. I have global commission rate set at 93%.
The vendor owns this product in the backend, and it shows up in their dashboard.
@jkanaan
Does this occur with more than one vendor?
When you mentioned commissions, do you mean that when you go to wp admin > woocommerce > commissions, no commission is shown for the vendor?
Have you set your default of 93% commissions in this tab: wp admin > woocommerce > wc vendors > commissionIf you view your database, do you see the pv_commissions table in the database?
1. Yes this happens with all test vendors I have created.
2. Right. When I go to wp admin > woocommerce > commissions, no commission is shown for the vendor. It returns “no items found.”
3. Yes I have the 93% commission set in wp admin > woocommerce > wc vendors > commission
4. Database. Using the plugin Database Browser, it actually looks like I do have that table. I see “wpqt_pv_commission”
@jkanaan
Julian,
Would you mind providing me with an admin login & password in a private reply so I can take a look?
Also, is this a live site, or am I ok to do some testing?Sure. It’s a live site in that it’s indexed and payment gateways work, but other than that, feel free to test.
Do I submit the login credentials inside a private reply here?
@fervous
Just a few notes to simplify your troubleshooting:1. All orders seen in the backend are testing orders and should be visible in vendor orders as well as in commissions. (They’re not visible in either.)
2. I used to have WooCommerce Product Vendors installed. I followed steps in a support thread long ago in which @ben described how to delete that plugin and data associated with it to switch to WC Vendors. Maybe that might be causing an issue?
Screenshots of commission settings and the pv_commissions table. The commissions were set before the test orders were created of course.
@fervous any ideas?
@jkanaan
Could you please update to WC Vendors Pro 1.4.3 and I will continue my testing?
Thank youDone. @fervous
@jkanaan
Please try some test orders now… I believe I have fixed the issue.Well that works perfectly. Front end and in commissions. For the future, what caused it? Was it the plugin being a few days out of date? @fervous
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