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Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #63744
    Julian Kanaan
    Participant

    Hi,

    I’m playing around with my site and made a payment of a test vendor’s product. While I can see the order in the back-end, I cannot see any order in the Vendor Dashboard. It says “no order found”

    I suspect it might be something related to the wp_pv_commission table, as identified in this thread, because the commission does not appear in my backend. I have global commission rate set at 93%.

    The vendor owns this product in the backend, and it shows up in their dashboard.

    #63745
    Julian Kanaan
    Participant

    Additionally, no vendor commission override has been made.

    #63762
    Anna
    Member

    @jkanaan
    Does this occur with more than one vendor?
    When you mentioned commissions, do you mean that when you go to wp admin > woocommerce > commissions, no commission is shown for the vendor?
    Have you set your default of 93% commissions in this tab: wp admin > woocommerce > wc vendors > commission

    If you view your database, do you see the pv_commissions table in the database?

    #63764
    Julian Kanaan
    Participant

    @fervous

    1. Yes this happens with all test vendors I have created.

    2. Right. When I go to wp admin > woocommerce > commissions, no commission is shown for the vendor. It returns “no items found.”

    3. Yes I have the 93% commission set in wp admin > woocommerce > wc vendors > commission

    4. Database. Using the plugin Database Browser, it actually looks like I do have that table. I see “wpqt_pv_commission”

    • This reply was modified 5 years, 9 months ago by Julian Kanaan.
    #63775
    Anna
    Member

    @jkanaan
    Julian,
    Would you mind providing me with an admin login & password in a private reply so I can take a look?
    Also, is this a live site, or am I ok to do some testing?

    #63777
    Julian Kanaan
    Participant

    @fervous

    Sure. It’s a live site in that it’s indexed and payment gateways work, but other than that, feel free to test.

    Do I submit the login credentials inside a private reply here?

    #63783
    Julian Kanaan
    Participant

    User: wcanna
    pass: vzoW361BzM7p!sQfHgYpE@E8

    • This reply was modified 5 years, 9 months ago by Julian Kanaan.
    #63834
    Julian Kanaan
    Participant

    @fervous
    Just a few notes to simplify your troubleshooting:

    1. All orders seen in the backend are testing orders and should be visible in vendor orders as well as in commissions. (They’re not visible in either.)

    2. I used to have WooCommerce Product Vendors installed. I followed steps in a support thread long ago in which @ben described how to delete that plugin and data associated with it to switch to WC Vendors. Maybe that might be causing an issue?

    #63836
    Julian Kanaan
    Participant

    Screenshots of commission settings and the pv_commissions table. The commissions were set before the test orders were created of course.

    #63910
    Julian Kanaan
    Participant

    @fervous any ideas?

    #63911
    Anna
    Member

    @jkanaan
    Could you please update to WC Vendors Pro 1.4.3 and I will continue my testing?
    Thank you

    #63913
    Julian Kanaan
    Participant

    Done. @fervous

    #63914
    Anna
    Member

    @jkanaan
    Please try some test orders now… I believe I have fixed the issue.

    #63915
    Julian Kanaan
    Participant

    Well that works perfectly. Front end and in commissions. For the future, what caused it? Was it the plugin being a few days out of date? @fervous

    • This reply was modified 5 years, 9 months ago by Julian Kanaan.
Viewing 14 posts - 1 through 14 (of 14 total)
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