Elsa,

Nada pessoal, eu prometo.
Eu tive que olhar em suas perguntas. Algumas perguntas podem ser respondidas sem pesquisa; Outros exigem que eu olhe para possíveis respostas ou assistência para você.

Sobre esta questão:
Jamie tinha adicionado status de ordem à coluna da direita da página Pedidos com o lançamento de v1.3.8
Isso estava funcionando, e iria mostrar uma ordem como Processamento, Cancelado ou Completo.
Agora, ele não está funcionando por algum motivo, portanto, essencialmente, os fornecedores não podem dizer se uma ordem foi cancelada, a menos que aconteça de ler o e-mail que é enviado notificando-os que uma ordem foi cancelada.

Eu reabri esse problema e espero que isso pode ser corrigido o mais rápido possível.

Nothing personal, I promise.
I had to look into your questions. Some questions can be answered without research; others require me to look into possible responses or assistance for you.

Regarding this issue:
Jamie had added order statuses to the right column of the Orders page with the release of v1.3.8
This WAS working, and would show an order as Processing, Cancelled or Complete.
Now, it is not working for some reason, so essentially the vendors cannot tell if an order has been cancelled unless they happen to read the email that is sent notifying them that an order has been cancelled.

I have re-opened that issue and hopefully this can be fixed ASAP.

Hello,

1 – In fact we can not see any order statuses on pro dashboard, as we can see on customer my-account/orders dashboard (and this is vital information).

You do not see these order statuses in the right column? (yoursite.com/pro-dashboard/order):

2 – I did some tests and when an order is canceled, no email is sent, neither to the customer or to the vendor.

I will test this.

3 – In addition, I note the customer’s option to cancel an order has been eliminated on customer my-account/orders.

Orders can only be cancelled by the site admin.

Elsa,
Are you using WC Vendors Pro v 1.3.8? That is when the order statuses were added, though I have opened an issue concerning the cancelled status.

Elsa,
There is an update for Pro right now- 1.3.9 I do not know why you are not getting the notifications for an update if you have your license activated. 🙁
Looking into the cancelled issue- I am waiting to discuss this with Jamie before the 1.4.0 release.
If I have a fix int he meantime, I will notify you, and send you the fix.

Elsa,
That is quite strange that you are not being notified of the updates, nor have the update available. Do you have your license activated?

If you go to your account here, and to downloads, you should be able to download the 1.3.9 zip file: https://www.wcvendors.com/my-account/downloads/
After you have downloaded the 1.3.9 zip file, deactivate and delete your current WC Vendors Pro version. Immediately upload the WC Vendors Pro 1.3.9 zip and activate WC Vendors Pro 1.3.9

For notifications of future updates, you can subscribe to this thread: https://www.wcvendors.com/help/topic/pro-updates/ I post the change log for all updates here when they are released.

@bemvestir
Yes- I will check into why you are not being notified of the available updates, and you are not able to update from the wp admin.
Yes- you can also update Pro using SFTP.
You will not lose the settings by following my directions- but I do absolutely understand your hesitation with that process. If you would be more comfortable updating using SFTP, then use that method. 🙂
I always recommend that users back-up their site before updating or making major changes anyway.. so do consider that as well.

Elsa,
Regarding the cancelled orders…
It should be working now.
In my testing, if the admin changes the order status to cancelled (wp admin > woocommerce > orders ) , then it is showing as cancelled in the right column when a vendor views the order in the pro dashboard > orders

@bemvestir
To renew your license, yes- you would go to the plugins page, and purchase Pro: https://www.wcvendors.com/product/wc-vendors-pro/.
Since the license is set to be valid for 365 days- don’t purchase until after the 5th. Otherwise, your new purchase will ALSO be valid for 365 days, and you will double-up for a few days.
I will check to confirm this- but I think you will want to wait until the 5th, since the product license download is set to be active for 365 days- that I can see when I view the Pro license download here on WC Vendors in the admin. So, as far as I can tell- it is valid for 365 days form the date of purchase.