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The first time I had an issue with this, the link for the vendors to disconnect was not working correctly. In that event, Ben advised I go into to pHp admin and deal with it there. That’s why I was asking about the stripe_access_key. Would you mind answering my question about the stripe_access_key just in case the link doesn’t work again? Thanks.
Brandon
Will the _stripe_connect_access_key only be there for Vendors that connected while we were in test mode?
I’m getting the “No such customer..” error. After reading the forums, it appears that Vendors connecting while in test mode seems to be the issue. Before I send an email out to our vendors to disconnect, I’d like to see if 1) I can disconnect them myself via the DB and 2) if I can flat-out confirm if this is actually the issue.
What’s weird is that while checking the user meta tables, none of the Vendor profiles have the _stripe_connect_access_key (hence me asking if all Vendors will have one while connected), but they do appear towards the bottom of the user meta tables but do not seem to belong to any specific user. See attached images.
(because the stripe access keys are confidential – i think – I’ll attach them in a private message)
Thanks you. This issue is a tad over my head so, I hope I’m making sense.
Just to confirm, if I have the Stripe Payment Gateway purchased through you guys I CAN ignore the payments tab.
I ask this because clicking “Instantly Pay” populates the following red-error message, “No vendors found to pay. Maybe they haven’t set a PayPal address?”
Should I uncheck, save and move on/ignore?
Thanks Ben.
bfrisch1
### WordPress Environment ### Home URL: https://thefreshplan.com Site URL: https://thefreshplan.com WC Version: 2.6.4 Log Directory Writable: ✔ WP Version: 4.5.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US ### Server Environment ### Server Info: Apache/2.4.18 PHP Version: 5.6.22 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.36.0 OpenSSL/1.0.1e SUHOSIN Installed: – MySQL Version: ❌ 5.5.45 - We recommend a minimum MySQL version of 5.6. See: WordPress Requirements Max Upload Size: 2 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 2.6.4 : woocommerce_sessions: ✔ woocommerce_api_keys: ✔ woocommerce_attribute_taxonomies: ✔ woocommerce_downloadable_product_permissions: ✔ woocommerce_order_items: ✔ woocommerce_order_itemmeta: ✔ woocommerce_tax_rates: ✔ woocommerce_tax_rate_locations: ✔ woocommerce_shipping_zones: ✔ woocommerce_shipping_zone_locations: ✔ woocommerce_shipping_zone_methods: ✔ woocommerce_payment_tokens: ✔ woocommerce_payment_tokenmeta: ✔ MaxMind GeoIP Database: ✔ ### Active Plugins (11) ### Advanced Custom Fields: by Elliot Condon – 4.4.8 CSS3 Responsive Web Pricing Tables Grids: by QuanticaLabs – 10.5 Ninja Forms: by The WP Ninjas – 2.9.55.1 Really Simple SSL: by Rogier Lankhorst – 2.3.9 Compress JPEG & PNG images: by TinyPNG – 2.0.2 WC Vendors - Stripe Commissions & Gateway: by WC Vendors – 1.0.3 WC Vendors: by WC Vendors – 1.9.1 WooCommerce Authorize.Net CIM Gateway: by WooThemes / SkyVerge – 2.3.2 WooCommerce: by WooThemes – 2.6.4 WooCommerce Helper: by WooCommerce – 1.7.0 WordPress Importer: by wordpressdotorg – 0.6.1 ### Settings ### Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 ### API ### API Enabled: ✔ ### WC Pages ### Shop Base: #28 - /shop/ Cart: #29 - /cart/ Checkout: #30 - /checkout/ My Account: #31 - /my-account/ ### Taxonomies ### Product Types: external (external) grouped (grouped) simple (simple) variable (variable) ### Theme ### Name: The Fresh Plan Theme Version: 1.7 Author URL: http://yourwebsitebuilders.com Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally then we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: bones/woocommerce/archive-product.php bones/woocommerce/cart/cart-empty.php bones/woocommerce/cart/cart.php ### Authorize.Net CIM ### Environment: Production Tokenization Enabled: ✔Hey Ben,
Anyway I can get some help here? I want to keep “Sold by” but remove the link. I don’t see this solution in the KB.
Thanks,
bfrisch1Hi Ben,
I looked thru both of those before, posting (should’ve mentioned). I can’t see anything that Unlinks the Vendor. I actually really like that it states in the cart which vendor the product is sold by. But I’m not using the shop page or the single product page that comes packaged with WC and the Sold By: VENDOR links to some form of the shop page which I don’t want. I would either like to change the location of the link or completely unlink it. Thank you Ben. You’ve been extremely helpful.
Brandon
Building on this topic just a tad. For some reason I cannot wrap my head around the process here. Please correct me if I’m wrong:
1. Client purchases product
2. All payments go through the site owners Merchant Account/Gateway (in my case Authorize.net)
3. WC Vendors records which vendor sold which product and reports it in the back end.
4. Site owner (or WC Vendors?) now uses Paypal (or Stripe) to dish out the commissions to the respective Vendor’s paypal or stripe accounts.
5. Everyone leaves smiling :)?Thanks again, you’ve been extra helpful.
Brandon
