uitgeverijscala

@fervous, our system status is:
WC-versie: 3.0.8

Problems I’m seeing are the following:
– There is no save button at the settings page. So I can’t fill in the shipping costs or seller info because I can’t save it.
– I also can’t add a Store Banner or Icon, but I can add a photo when I create a product, so that’s weird too.
– The settings page became like an one-checkout page which doesn’t work, because when I click on ‘Social’ I’m not being send to the Social area.
– Also, when I edit a product I can’t resave it. So the changes I made are not saved.
– When I create a coupon as a vendor with free shipping, the free shipping works also on other vendors products. That wasn’t the case earlier.

Really hope these problems can be fixed!

Hi Anna,

Our developer waited because Mollie (paysystem) wasn’t compatible with WooCommerce. But now I have a new problem. My developer says that the select2 plugin is causing problems and he is wondering if WC Vendor Pro supports the v4 plugin? Because of the select2 plugin the Store Export doesn’t work the way it’s supposed to work, but if he disables the select2 plugin the WC Vendor dashboard doens’t work the way it’s supposed to be. And we need both plugins to work properly. Hope you can help me out!

Kind regards
Rebecca van Twillert

I was also wondering why the Coupon Description sometimes works and sometimes doesn’t. Looking forward to you reaction.

Hi Jamie,

We’re using the Vendor Pro plugin for quite some time now and I have a few questions recording to the tax on the Pro Dashboard:
– Why isn’t the tax displayed on the Pro Dashboard overview? We only see the order total and shipping costs. Do we have to change a setting or something?
– In the order details our ‘Tax’ is called ‘Artikelen’ which is very odd, it means products in Dutch and has nothing to do with tax. Can we change this somehow?

One of our vendors logs in with her own login details but sees the store of other vendors. How is this possible? She doesn’t now the login details of other vendors so that’s really strange…

I’m looking forward to your reaction.

Kind regards,
Rebecca van Twillert
Hobbyou.nl

Hi Anna,
Thanks for the explanation, I believe it works 🙂

Other than that we still have to pay ourselves a huge amount of money. Is there a way that we can set the previous commissions to 0 or maybe you can do that. Because we want to pay our vendors but we do not want to pay ourselves the huge amount of money so I really hope you’re able to help us out!

Kind regards,
Rebecca van Twillert

Hi Ben,

So I we became a vendor in our marketplace because otherwise the commission, shipping and all that wouldn’t work properly. But now we’re looking at another problem: we set up the PayPal Adaptive Payment and now we want to pay all our vendors, but not our own vendor because that’s a big amount of money and we have to pay a fee over that amount when we use PayPal. Is there a way to get rid of this amount in the Commission Tab or can you do that for us?

I also selected the fixed fee for our vendoraccount and filled 0 in, hope it works and that we don’t have to pay commission to our own vendoraccount anymore. Hope you can help us out!

Kind regards,
Rebecca
Uitgeverij Scala

Hi Ben,

So I was wondering if there’s a possibility to set a fixed amount as national shipping per vendor. For example: I want my customers to pay 3,95 euro as a total for all the products they order in my vendor shop.

Or will this be possible in a next update?

I would like to hear from you!
Kind regards

Rebecca

Hi Ben,

We’re using different types of shipping plugins because our own webshop is based on weight. I don’t know if the Vendor Shipping provides this kind of shipping method? When I enable the Vendor Shipping and edit a Vendor Product I’m not able to change any shipping settings or set an amount for shipping.

We’re willing to only use Vendor Shipping as a shipping method, but I want to be sure everything works ok, also for our admin account. Or do we have to become a vendor to work with this shipping plugin?

Honestly I really hope you can help us with some extensive support since we’re trying to make this WC Vendor plugin work for quite some time now and my boss and I are getting irritated because we can’t seem to fix it for our customers and third parties. We really want to start with our market place but when the commission isn’t right we’re unable to start.

Hope to hear from you.

Kind regards

Hi Ben,

Thanks for the update, everything is working better now, very nice!
Question: is the 0,75 cent fixed fee with or without (in- or exclusive) tax?

We’re calculating everything now but unfortenately we’re having some troubles with it. Hopefully we’ll figure it out because we really want to start using our vendor marketplace.

Kind regards,
Rebecca
Uitgeverij Scala

Hello Ben,

Thank you for your reaction. I tried the period instead of a comma. When I press save, the period turns into a comma. That doens’t seem right to me.

Besides that, when we receive an order with our test vendor account, the commission shown is the whole product price, instead of the 90% commission and 0.75 fixed fee that we have set in the settings.

I included a screenshot to show you.

Another thing which I mentioned before, is that the orders aren’t visible at the commissions tab. The last order that is shown is from December 8. Do you have any idea why this happens?

I hope you can help me out, we really want this plugin to work since we paid $100 for it and we’re already waiting for a month for it to work!!! Hoping to hear from you soon.

Kind regards,
Rebecca van Twillert
Uitgeverij Scala

Hi Ben,

We’re having troubles with the commissions in the WC-Vendor plugin. Before, everything worked fine: we had a percentage fee of 90% and a fixed fee of 0,75 cent. But it doens’t seem to work anymore. We created a intern vendor account to see how everythings works with payments. But when an order comes in, the commission isn’t counted well. The commission subtotal is the same price as the productprice. There are also no new amounts in the commissions tab since december 8th, but we did have a lot of ‘vendor orders’ in our intern account. Maybe it’s because of an update that it stopped working.

Hope you can help me out because if this doens’t work, we can’t go live with our marketplace.

Kind regards,
Rebecca van Twillert
Uitgeverij Scala

Hi Ben,

Great to hear that there will be an extra functionality to disable the sidebars.

About the header/icon: i set the header in my own admin into the vendor stores. When I function as a vendor I’m not able to set a header or icon, because I’m not able to upload photo’s. When I click on ‘Add Store Icon’ i’m being reffered to the top of the page, there is no possibility to upload a photo or icon. I’m also not able to upload a featured image or product gallery image.

Maybe I can setup a Vendor account for you so you can check it out? I hope to hear from you soon!

I would like to thank you for all your support!

Kind regards,
Rebecca van Twillert

Hi Ben,
I found out how it works. I have to make sure vendors can’t see the wp-admin. Other than that, I’m not able to upload photo’s or a header as a vendor. I hope that, if i update the WC Vendor Pro version to 1.05, the problem is solved.

I also saw that I have WC Vendor Pro 1.04 instead of 1.05. I was wondering if there’s an easy way to update this version so that the settings won’t get lost. My wordpress site doesn’t give an update so I have to do that manually but there’s a warning that the upload_max_filesize is bigger than the php.ini. Could you help me out updating the new version?

Kind regards,
Rebecca v. Twillert

Hi Ben,

Thank you for your quick reaction. When I log in as a vendor I’m just seeing the old vendor dashboard from the free version, instead of the Pro Dashboard I would like to see.

Do you have any idea?

Also, when I go to a vendor store, the page isn’t just like the pages i saw in the setup-guide. You can see it in the enclosure.

Kind regards