Home Forums WC Vendors Free Support Vendor shop returns 404 and permalinks not updating

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #8183
    Paul
    Participant

    Hi Ben,

    I hope I’m not wasting your time.

    ########### Proof of Work ############
    I’ve read https://www.wcvendors.com/help/topic/read-before-requesting-support/

    I have read the following forum posts, but none solved my issue.

    The following was helpful:

    Read several other posts that I can no longer track done.
    ########## End of Proof of Work ##########

    ######### Versions ##########
    Wordpress 4.3
    WooCommerce 2.4.6
    WC Vendors 1.7.7
    #############################

    ######### Actions Taken ###############
    Installed on remote server initially. Moved to home linux installation to diagnose. Problem persisted.
    Followed advice at https://www.wcvendors.com/knowledgebase/setting-permalinks/ but Product permalink base did not update and remained set to custom.
    In WooCommerce / Settings / Products / Display changed option to Show Products. No resolution.
    ######## End Actions Taken #############

    ########## Resolution ##################
    The following post suggested changing the vendors slug at “wp-admin->WooCommerce->WC Vendors” from nothing or forward slash (/) to ‘reseller’ resolved the issue.

    #######################################

    ########### Unresolved issue ###############
    The permalinks still do not update properly. Product permalink base does not change from custom, no matter which option is selected and saved. I am not sure if this is a WC Vendors issue or not.
    ############################################

    ############## Suggestion ###################
    Please place a note by the venders slug option at “wp-admin->WooCommerce->WC Vendors” to indicate that setting it blank will break the vendor shop permalinking. Or, change the implementation so that the slug may to set to blank without breaking the links.
    #############################################

    No action required. Thank you.

    #8186
    Jamie
    Keymaster

    Hi Paul,

    Do you have a test vendor and is their shop_name set ? With regards to the product permalinks that’s woocommerce.

    What is your standard permalink settings? Can you screenshot them please?

    cheers,

    Jamie.

    #8194
    Paul
    Participant

    Permalinks.
    Permalinks
    It does not move from this setting. Perhaps you know the reason why, although at present it causes me no difficulty.

    Cheers,

    Paul.

    • This reply was modified 7 years, 5 months ago by Paul.
    #8196
    Paul
    Participant

    Affirmative on having a test vendor and the shop name being set. Though I resolved that issue fully by running through the different scenarios on the forum.

    Cheers,

    Paul.

    #8198
    Jamie
    Keymaster

    Hi Paul,

    What are your common permalinks set to ? For this test environment I’m currently using I’ve set that to ‘post-name’ and left everything else as default and everything is working here.

    Can you confirm what they are ?

    cheers,

    Jamie.

    #8202
    WC Vendors Support
    Participant

    “The permalinks still do not update properly. Product permalink base does not change from custom, no matter which option is selected and saved. I am not sure if this is a WC Vendors issue or not.”

    That’s actually working as intended. This is WooCommerce, not WC Vendors, of course. When you select a Permalink type, it saves them as a custom type.

    /shop/%product_cat%/ as a custom type is the same exact thing as checking the “Shop base with category” option. And when you choose that, it saves as /shop/%product_cat%/ as a Custom type. It confused me a little at first too, but WooThemes has always done it that way. Why? Beats me. But it works nonetheless. 🙂

    #8210
    Paul
    Participant

    Thank you for the extended explanation Ben, it’s good to know this is the expected behavior. I guess what threw me was that it doesn’t match exactly. The option title “Shop base with Category” is crystal clear and gives exactly that in the “Custom” field (/shop/%product_cat%), but its description is:
    http://web.my/sandbox/shop/product-category/sample-product/
    which to my mind should have yielded a “custom” field of:
    /shop/%product_cat%/product
    based on the behavior of the other options.

    Thank you for clearing things up for me.

    P.S. Ok, after looking back at the menu, I realize that this is NOT what I should have expected, and ‘sample-product’ never generated any output in the custom field.

    • This reply was modified 7 years, 5 months ago by Paul.
Viewing 7 posts - 1 through 7 (of 7 total)
  • The forum ‘WC Vendors Free Support’ is closed to new topics and replies.
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