Forum Replies Created
-
Posts
-
Hi Anna,
My vendors have been complaining about this for a while too. Think it might be my/our Kleo theme. Can you test on yours to see if it’s affecting you too? (I only use Linked products).
We either get the circle of death or this:
Thanks,
Karen
Thanks Anna 🙂
If Jamie has a fix before the next release I’d love a bit of code so I can fix it – as desperate to get my registration a one stage process instead of a 2 stage one like I have it now (they currently only complete the first STORE TAB. I then approve them as a vendor so they can complete their shop settings). But I lose tonnes of Vendors between the two processes. I have a couple of hundred vendors who didn’t move onto stage 2 of the registration process. But it’s a lot of work reading all Vendor applicants stories, correcting their spellings and grammar, then contacting them to complete the next stage, if they then don’t complete their shops.
Many thanks,
Karen
Hi Anna, thanks for letting me email it to you 🙂
You’ll also notice that the extra shipping options (eg Maximum Order Charge) don’t display.
You’ll notice I unhid them in wp-admin but they also didn’t display on the sign up form.I’m not as worried about those though but desperately need the returns policy as it’s a legal requirement when selling online in the UK.
Many thanks,
Karen
Can’t get the code to display here sorry (even with the code tag). So I am attaching it in a word doc… 🙂
By the way I have copied a new template for the sign up form to ensure I had the latest version.
I think this is why the returns policy doesn’t display….
Sign up form only contains this code:
Whereas the Settings form contains all this code:
Returns Policy – Legal Requirement
Many thanks,
Karen
I best just add…
When product has been deleted by the vendor, the Product Name still appears on the order in wp-admin, it just doesn’t appear in the Vendors Order Tab.Hiya Anna,
From looking through lots of orders it appears that the product name disappears and the shipping turns to N/A in the Vendors ORDERS tab when:
a) The vendor has deleted the product after it’s purchased
OR
b) The product has price variationsHere are examples from just 2 Vendors orders where this occurred (but it’s happening for most vendors):
Joanna Hall, Catching Dreams Crafts
74845 – price variation
74625 – price variation
62577 – product deleted
61267 – product deleted
41158 – product deleted
40103 – product deletedTracey Bolton, Transform-a-Mug
48010 – product deleted
42060 – product deleted
41168 – product deleted
41006 – product deleted
39748 – product deleted
36315 – product deleted
35528 – product deleted
34181 – product deleted
32415 – product deleted
32386 – product deletedYou’re welcome to have a nose in my admin screens.
Many thanks,
Karen
Ok thanks Anna 🙂
So yes just need to figure out why both @MALAVIKA-PRAV and I are having our menu’s/footer messed with in the Search Results page on our themes.
The query string link only doesn’t work when added to the Product Description. Vendors always surprise me with how they use things!
Thanks for all your help,
Karen
Not yet as it’s a woocommerce issue so the guys in here can’t help us with their wonderful support x
I don’t use commission on my site so at least that takes one complexity away, but really hope we can find a working solution for us all soon to allow our overseas vendors to enter prices in their own currencies. Otherwise I’m going to need to start from scratch and create additional websites for USA and Europe 🙁
I’m currently using WooCommerce Currency Switcher by realmag777 to display prices on the front end in different currencies for customers (so I’m guessing that was one of those ‘authors’ you mentioned @aelia!)
For anyone interested in @Aelia’s plugin here’s the link:
WooCommerce Currency SwitcherI know you said you don’t write integrations from your side due to maintenance expense, but are you open to bribes @Aelia 😉
Thanks Anna, I used your code to get the Vendor new order emails sent to me by the way. Only started using that code recently with the new order emails sometimes not being sent, but it’s been super handy.
So I don’t know whether it’s always been like this and I’ve only just noticed because I’ve been getting a copy of the vendor email.
Thanks,
Karen
Hi Nadav,
I’m on Version 1.4.3 Pro and just checked – Vendors do NOT see the customer note added at checkout on their new order email. This only appears on the Admin new order email 🙁 Eeeep!
Karen
If you are planning on lots of people (for any role) being able to blog on your site you might be interested in the plug in I use Buddy Boss User Blog
Hi both, this might be old info but…
The schedule sale hasn’t worked in years. Ben said it was a woocommerce bug, I’ve not looked into this for some time but there were tonnes of people complaining to woocommerce on their forum about the schedule sale not taking things off sale after the end date.Just done a quick search and just one day ago someone was saying why woocommerce STILL hasn’t fixed this:
Here’s almost a full 24 hours of zillions of error messages in my Public_HTML – Error_Log.
My hosting company are telling me that I desperately need you guys to fix this….
Thanks,
Karen
Just to give you an idea of how prolific these errors are, my Error_log ended up being 55MB until yesterday when I cleared it! *shocked face*
Hi update on this one. After clearing cache and cookies Vendors DO get directed to their dashboard on log in with this plug in active 🙂 x
Hiya,
The Plugin isn’t working on Kleo sadly. I’ve attached my set up just in case you can see something I’ve done wrong. I’ve not reported it to the plug in developer as he’s not responded to tickets in months – eeep!
I also added the code to the functions.php but sadly some order emails are mysteriously still not being sent to Admin, Vendor or Customers.
I’ve just discovered that for SOME orders I’m not receiving order confirmation emails 🙁
Neither are the vendor or customer.I’ve just disabled then re-enabled the new order email and if that doesn’t fix it I’ll add your code above Anna 🙂
Would this be the same problem or was @DEBABRATSHARMA not receiving ANY order emails?
Many thanks,
Karen
Hiya,
I reported the error to Kleo and they have confirmed that there is some sort of conflict with the redirect code.
Here’s there response:
Hi Karen,
I have looked over the code supplied by WC Vendors, both here and via their site, the code looks fine but it does appear to have some issues with other content. I tried a few methods and I found a simple, light-weight and compatible solution to your issue.
In the WordPress repository you’ll find a plugin called Peter’s Login Redirect https://wordpress.org/plugins/peters-login-redirect/, It allows you to create login and logout redirects for multiple conditons, including by user role, this will work with kleo modal login, wp-admin and wp-login. You can select the option to redirect user role (vendor) on login. Let me know if this helps.
The safest route with the php error log is to delete the contents of the file and not the file itself. If it was to be deleted it should just be created again, but that could change on a host by host basis so it’s best to leave the file intact.
Kieran.
So I’m going to attempt to use that! Wish me luck!
Just seen this in the error logs not sure if it helps:
Missing argument 2 for wc_dashboard_login_redirect(), called in /home/consciouscraftie/public_html/wp-includes/class-wp-hook.php on line 298 and defined in /home/consciouscraftie/public_html/wp-content/themes/kleo-child/functions.php on line 133
Thanks,
Karen
Hiya sorry just seen this as not getting email notifications of replies anymore for some reason.
I’ve never deleted an order. I’ve also not reversed commissions either. I’ve always refunded vendors or customers via paypal so totally separate to WCVendors.
Also getting these:
PHP Warning: Invalid argument supplied for foreach() in /home/consciouscraftie/public_html/wp-content/plugins/wc-vendors-pro/public/class-wcvendors-pro-reports-controller.php on line 343PHP Warning: Invalid argument supplied for foreach() in /home/consciouscraftie/public_html/wp-content/plugins/wc-vendors-pro/templates/dashboard/order/order_details.php on line 121
PHP Warning: sprintf(): Too few arguments in /home/consciouscraftie/public_html/wp-content/plugins/wc-vendors-pro/public/class-wcvendors-pro-reports-controller.php on line 450
Many thanks,
Karen
Just tested by also ticking ‘lock vendor from editing existing products’ and it DOES then remove the Add Product link on the dashboard page. So have a workaround for now but might be something Jamie wants to fix 🙂
Hi Nan Sun, I don’t think there’s any code to only display ‘verified’ vendors. I think that might just be a label.
The way I run my site is all new vendor registrations are assigned the role of ‘Pending Vendor’ and then I manually approve by changing the role to ‘vendor’. That way, only vendors I know I have approved will appear on my site 🙂
But someone else might be able to let you know if they are using Verified Vendors to display only those vendors 🙂
Thank you so much @AELIA for being so helpful
Feeling hopeful 🙂
Eeeep you’re brave leaving them 😉 Have a wonderful time and lets all keep everything crossed those techie gremlins have buggered off! 😀
Hi @AAND sorry you’re having cancelled orders too!
I imagine Paypal would have seen a huge increase in cancelled orders and hopefully have fixed it.
I’ve not had any cancelled order yet – have you two?
Oh by the way @CLOTHPADSHOP for the ones where vendors have confirmed they received the paypal payment, I have changed the status on the order in wp-admin from Cancelled to Processing. That then puts their order into their vendor dashboard. I check whether the item needs stock reduced too and update the product if so. I then manually adjust the Cancelled order email I received to say ‘thank you for your order’ and email to the customer and also the vendor. So much faff! Exhausted after today.
Let’s hope the techy fairies sort this overnight!
Might be worth you reporting this with Paypal via here:
Paypal Developer Technical SupportKaren
Oooh that’s weird, I don’t see a time or date just under the order number in my wp-admin for recent cancelled orders or previous cancelled orders. I only see the date and time there for processed orders.
My time for the Order Date and Order Note are the same (both 54 mins past the hour)
Previous cancelled orders also have matching times (but NOT 54 mins past the hour)So we maybe having different issues possibly?
@CLOTHPADSHOP I’ve had exactly that today too with cancelled orders! Payment has gone through paypal, but status is Cancelled, so the customer, vendor or I didn’t receive the order confirmation email.
Can you check if the cancelled orders were at 54 mins past the hour? All mine have been – not sure if it’s a coincidence or not!
Do you use Paypal Adaptive Payments? I have reported the issue to Paypal Developer Technical Support and also reported in our WCVendors forum too:
Cancelled Orders via Paypal – Help!
Just to update this, I’ve sent an email to Paypal Developer Technical Support.
I have noticed that all Cancelled orders are happening at 54 mins past the hour. Could be a coincidence or not!
Will add Paypal’s reply here once I receive…
Many thanks Anna for all your help x
Glad you got yours working again Garry!
Yes might be a different issue Garry. Thanks for posting here though.
I do think that Paypal might of changed their Paypal Adaptive Payments code for it to suddenly start cancelling orders. Started last night.
Anna,
I have no idea where the money has gone! I don’t touch the money at all these days, 100% goes straight to the vendors Paypal account immediately (or should do!)I’m actually considering putting my site in maintenance mode as this could have a huge impact on customer experience, vendor opinion and bankrupt me if I need to refund customers with money I’ve never received!
I know this isn’t a WCVendors issue and sorry for posting here, but I wanted to see if any other site owners where having the same issue. I’ve not updated or changed anything at all so the fact it’s suddenly happening points to Paypal. I’m desperately trying to find a way to raise a support ticket with them like I have previously but their site is sending me in loops to avoid people raising tickets!
🙁
I’ve found a match of a vendor and customer where the payment is showing in both their paypal accounts. So I’ve marked that order in wp-admin as processing, so that it would appear in the orders tab in the vendor dashboard. I then manually sent them both the order confirmation email (by amending the cancelled order email).
But the other customers say they didn’t cancel and the payment has been taken from their paypal – but the vendor hasn’t received in their paypal account.
Panicing muchly!
We’ve had two orders come through fine (plus the ones I tested where Paypal forced me to enter a code)
But the others have come through as cancelled with this note in wp-admin:
Unpaid order cancelled – time limit reached. Order status changed from Pending Payment to Cancelled.When I’ve contacted the customers who had the cancelled orders they told me they didn’t cancel their order and they paypal account is showing that the payment has been taken, some vendors have received the money others haven’t!
I’m totally confused!
Customers are telling me they haven’t cancelled the order and payment has been taken – eeep! But all the orders are coming through as cancelled
Hi Alec @SURFERSHORT
I wondered if you managed to get the Simple Registration plug in to work with WCVendors?
I am testing on my staging site and ticking ‘I want to be a vendor’ doesn’t then redirect them to the vendor sign up form.
Many thanks,
Karen
Hi there just seeing if there’s any progress on this one.
I have gone through half my Facebook friends list and currently found over 100 applicants who were signed up as CUSTOMERS due to not realising they needed to fill in the vendor sign up form after the my-account registration form.
I only started using the Vendor Sign Up form a few months ago. Looks like I’m losing tonnes of Vendors 🙁
