Robert Davenport

Oh! Ok. Thank you!

Yeah, I just logged in again thru the test vendor account I setup and went to this page here https://gundailydeals.com/index.php/vendor_dashboard/shop_settings/ and the PayPal field is still showing up even though I have those two boxes checked to hide PayPal.

Here is my Test vendor login for you to check and see what’s happening:
U: [email protected]
P: No1butus2$?

Please let me know what you find out.

Thank you!

Hi Anna,

I guess I’m a bit confused on this then. I paid extra to have the Pro version thinking it had more functions, features and options than the Free version of WC Vendors. Am I missing something here?

Is the only additional feature included in the paid Pro version the inclusion of PayPal Adaptive Payments? If so, then I could have saved myself some money.

If not, what are are the differences?

If there are more differences than just the inclusion of PayPal adaptive payments, then I’ll keep the Pro version and will need whatever it takes to get rid of PayPal adaptive payments.

Please answer all questions above and share whatever is needed to get rid of PayPal adaptive payments.

Also, I need to make sure that PayPal adaptive payments remains gone thru future updates.

Thank you Anna!!!

Thank you! Please see the attached image pointing to the rectangular box.

I kept focusing on the Place Order button and completely overlooking the “Enter Payment Details” popup / link.

Is there any way to make it stand out or instead have it so that when you click on Place Order, then it will request your credit card info?

Thank you,
Robert

We’re almost there.

I think I see what the problem is. There was a little rectangular box near the bottom that I was overlooking that says: “Pay with your credit card via Stripe…Enter Payment Details”.

When I clicked on that, a little box popped up for me to enter my credit card number, exp. date etc.etc.

Is that the only option or is there a way to redirect someone to a checkout page once they click on the Place Order button and checked the “Agree to Terms & Conditions” box…?

Please explain.

Thank you,
Robert

Ok, I see. So basically just copy the API keys over to Stripe Connect and then that should resolve the checkout error?

With regard to setting up my wife as a Vendor / Owner (of course she owns everything and I just think I own things) can I use the same Stripe User ID as we have setup for the business account that (technically) is the site owner?

Thank you,
Robert

Just to clarify, I’m using the Stripe and not Stripe Connect…if that makes any difference.

I just went to check to see about adding a Stripe payment method and when I clicked on the “Connect with Stripe” button, I received this error:

{“error”:{“message”:”No application matches the supplied client identifier”}}

Not sure if this has anything to do with the above error or not…?

So what I’ve done is setup the site for my wife and I’m using the Stripe account setup under Affordable Advertising Solutions, LLC account, set my wife up as a Vendor, and I’d like to add the Affordable Advertising Solutions Stripe account payment settings for her vendor account and set her commission to 100% and everyone else’s to 90%.

Doing it this way because Affordable Advertising Solutions, LLC is already an established legal entity with business insurance, Federal tax id etc. etc. and don’t want to go thru the expense of setting up another business just to run this site. So hopefully this helps explain how we are trying to set everything up.

Thank you,
Robert

Thank you Anna! All of the short codes were already in place as you suggested. The problem was the “Product Permalinks” were set to default. It’s updated and now working. Thank you!

PayPal does not let you modify an approved Adaptive Payments account once it’s approved. You have to apply for a brand new Adaptive Payments account…and Yes, I did apply for more Adaptive Payments accounts.

What you see in the attached image is the 5th account that I’ve gotten approved in my attempt to get this to work and does not have the Chained Payments box checked. You can see that everything is completed exactly as you show in the instructions on this page https://www.wcvendors.com/kb/configuring-paypal-adaptive-payments/

I have triple checked all of the API keys, user and password and everything is correct. I just did another purchase and it still is not splitting the payment. The transaction is being processed but the payment is not getting split.

I have 3 other sites setup using PayPal Adaptive Payments (2 that use SmarteCart.com’s software http://smartecart.com/ and one using IgnitionDeck’s Enterprise version http://ignitiondeck.com/id/ignitiondeck-enterprise-white-label-crowdfunding/) and use chained payments and all 3 sites split payments exactly as they are supposed to.

Am I the only person having this much difficulty getting this work? Can one of you please login and at least take a look and see if you can see something that would cause this to not work properly?

Thank you,
Robert

Hi,

I’ve spent the last week working with PayPal’s merchant support team setting up and testing out 3 additional Adaptive Payment accounts according to the instructions you provided and no one can figure out or understand why it will not split payments on my site using the WC Vendors plugin. This make a total of 4 Adaptive Payments accounts that we have setup and tested and cannot get either one of them to split payments after the payment gets processed.

Can someone please login to my site and see if you can help figure out why the payments are not getting split?

Here’s a video of the last transaction I just processed showing that the payment did not split:
https://youtu.be/RQ4JRPoIoZE

Thank you,
Robert

Thank you for explaining Anna.

Where do I find the API Calls that PayPal is asking for so that they can figure out why the payments are not getting split with WC Vendors Pro plugin?

No Anna,

That’s what I need help from you figuring out where/how to obtain this to send to them…?

Please explain how I can obtain this to send to them before they close the ticket.

Robert

Hahaha! Wack-a-mole at Chuck-e-cheese…now that got me laughing Ben!

Problem is with the payments not getting split with PayPal Adaptive Payments. I setup PayPal Adaptive Payments exactly as you show in the instructions and none of the payments are getting split up. I’m receiving an email to my Vendor Store account but the money is not making it to the PayPal account. All the money is going in to ShopRVA’s PayPal account.

### WordPress Environment ###

Home URL: https://sales.shoprva.com
Site URL: https://sales.shoprva.com
WC Version: 2.6.4
Log Directory Writable: ✔
WP Version: 4.6.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.25
PHP Post Max Size: 32 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.38.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.6.33
Max Upload Size: 32 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 2.6.4
: 
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔
MaxMind GeoIP Database: ✔

### Active Plugins (17) ###

Awesome Weather Widget: by Hal Gatewood – 1.5.10
Buddyforms Woocommerce Simple Auctions Integration: by Sven Lehnert – 1.0.1
Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.0.4
Envato WordPress Toolkit: by Envato – 1.7.3
Jetpack by WordPress.com: by Automattic – 4.3.2
MOJO Marketplace: by Mike Hansen – 1.0.4
Storefront Hamburger Menu: by WooThemes – 1.2.0
Storefront Homepage Contact Section: by WooThemes – 1.0.2
Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 1.5.5
WC Vendors - Stripe Commissions & Gateway: by WC Vendors – 1.0.4
WC Vendors Pro Simple Auctions: by WC Vendors – 1.0.3
WC Vendors Pro: by WC Vendors – 1.3.6
WC Vendors: by WC Vendors – 1.9.5
WooCommerce Simple Auction: by wpgenie – 1.2.2
WooCommerce: by WooThemes – 2.6.4
WooCommerce Helper: by WooCommerce – 1.7.1
Wordfence Security: by Wordfence – 6.2.2

### Settings ###

Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ✔

### WC Pages ###

Shop Base: #16 - /
Cart: #17 - /index.php/cart/
Checkout: #18 - /index.php/checkout/
My Account: #19 - /index.php/my-account/

### Taxonomies ###

Product Types: auction (auction)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Galleria
Version: 2.2.4
Author URL: https://woocommerce.com
Child Theme: ✔
Parent Theme Name: Storefront
Parent Theme Version: 2.1.4
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ✔

### Templates ###

Overrides: –

### WC Vendors Pro ###

Theme Compatability: -
Pro Dashboard Page: - #10
Feedback form page: - #11
Vendor Shop Permalink: - vendors

### Templates ###

Overrides: –

Hi Anna,

I’ve run 3 transactions thru the PayPal checkout and NONE of them had payments split. I then reached out to PayPal Merchant Support to see if they can help me figure this out and how to fix it and here is what they are telling me. I know for a fact that there is a verified PayPal email added to my vendor store that I setup under my other business. Please read below and help me figure this out. This is going on 4 weeks now that we have not been able to get PayPal Adaptive Payments working.

Robert,

Thanks,
Robert
PayPal MTS

Anna,

I finally got the Stripe Connect setup. Now I have a question about a live transaction that I just completed after going thru the steps to connect STripe to my Vendor account.

I went thru the process of purchasing a $2.00 item using the Stripe Checkout as a consumer would have to do (from my vendor store) and the payment processed successfully. The only thing I’m not seeing in the emails that were sent, nor the 2 Stripe accounts that are involved in the transaction (one for ShopRVA and one for Affordable Advertising Solutions) was there it did not show any commission split coming to ShopRVA from Affordable Advertising Solutions.

Can you please see this video and see if this is the way things are supposed to be happening or if there is some other setting or option to enable for the commission to show being split off…?

Here is the video: https://youtu.be/tTxffnoCA0s

Thank you,
Robert

Anna,

I went thru the steps to setup the Stripe Connect as you instructed. I also double checked to make sure the API keys were correct for both LIVE and Sandbox mode.

Here is the screenshot of how I have it setup: https://sales.shoprva.com/wp-content/uploads/2016/09/Stripe-Connect-Settings.gif

For some reason the Stripe Connect button is still taking me to the error page.

What am I overlooking for this to not work right? Please explain.

I may have a clue as to what is wrong. With regard to the client ID…am I to get that from either the Development or the Production field showing in the image attached in this message? IF so, please tell me which one I’m supposed to use?

Thank you,
Robert

Anna,

Here is the system status report:

### WordPress Environment ###

Home URL: https://sales.shoprva.com
Site URL: https://sales.shoprva.com
WC Version: 2.6.4
Log Directory Writable: ✔
WP Version: 4.6.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.25
PHP Post Max Size: 32 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.38.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.6.33
Max Upload Size: 32 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 2.6.4
: 
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔
MaxMind GeoIP Database: ✔

### Active Plugins (17) ###

Awesome Weather Widget: by Hal Gatewood – 1.5.10
Buddyforms Woocommerce Simple Auctions Integration: by Sven Lehnert – 1.0.1
Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.0.4
Envato WordPress Toolkit: by Envato – 1.7.3
Jetpack by WordPress.com: by Automattic – 4.3.1
MOJO Marketplace: by Mike Hansen – 1.0.4
Storefront Hamburger Menu: by WooThemes – 1.2.0
Storefront Homepage Contact Section: by WooThemes – 1.0.2
Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 1.5.4
WC Vendors - Stripe Commissions & Gateway: by WC Vendors – 1.0.4
WC Vendors Pro Simple Auctions: by WC Vendors – 1.0.3
WC Vendors Pro: by WC Vendors – 1.3.6
WC Vendors: by WC Vendors – 1.9.4
WooCommerce PayPal Powered by Braintree Gateway: by WooThemes – 1.2.4
WooCommerce Simple Auction: by wpgenie – 1.2.2
WooCommerce: by WooThemes – 2.6.4
WooCommerce Helper: by WooCommerce – 1.7.1

### Settings ###

Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ✔

### WC Pages ###

Shop Base: #16 - /
Cart: #17 - /index.php/cart/
Checkout: #18 - /index.php/checkout/
My Account: #19 - /index.php/my-account/

### Taxonomies ###

Product Types: auction (auction)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Galleria
Version: 2.2.4
Author URL: https://woocommerce.com
Child Theme: ✔
Parent Theme Name: Storefront
Parent Theme Version: 2.1.3
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ✔

### Templates ###

Overrides: –

### WC Vendors Pro ###

Theme Compatability: -
Pro Dashboard Page: - #10
Feedback form page: - #11
Vendor Shop Permalink: - vendors

### Templates ###

Overrides: –

Thank you,
Robert

Hi Anna,

With regard to the settings for PayPal Adaptive Payment settings, I notice that there are three options for PayPal within the Settings -> Checkout area. There’s a “PayPal”, “PayPal Powered By Braintree” and “PayPal Adaptive Payments”.

(You pointed out to me that with Stripe to delete all other Stripe plugins, which eliminated a javascript error and allowed me to complete the checkout process.)

With regard to PayPal, I’m not seeing any plugins for PayPal even though the 3 options are showing up. Should I look for a way to delete the regular PayPal and Braintree options…only leaving the Adaptive Payments option or just ignore the other two altogether? I want to make sure that they are also not causing any conflicts as I work to get the Adaptive Payments setup successfully. Please explain.

Thank you,
Robert

Hi Anna,

Thank you for posting the updated instructions. However, it’s still a bit confusing because you have to state who the Primary Receiver is and how the fees are split and the only way you can do this is by checking the Chained Payments box.

Can you please watch this video overview of what I’m running into and answer the two questions posed in the video?

https://youtu.be/tENdgdkzsL0

Thank you,
Robert

Hi Anna,

Your reply contradicts what you show here in your instructions: https://www.wcvendors.com/kb/configuring-paypal-adaptive-payments/

You show the Chained Payments selected but yet your reply just now states to not select Chained Payments. Which is it?

Can you please provide a clear set of instructions so we can get this setup and not have to keep going back and forth?

Hi Anna,

I do need some additional clarification on this (as I’ve been dealing with both PayPal Adaptive Payments for over a year now and going thru the hassle of getting merchants to setup a PayPal account has been like pulling teeth and I’m not that familiar with trying to get them to setup a Stripe account) to figure out the easiest path of least resistance to make it simple for merchants to get setup and using this Vendor Storefront Plugin.

1. Is the merchant / vendor is required to also setup a Stripe account or are they just processing through the Stripe account we setup?
If you are using our Stripe Gateway & Commissions plugin, which uses Stripe connect, then yes- they must connect an existing Stripe account or set-up and connect a Stripe account, which they can do straight from the “connect to stripe” button that will be in the vendors dashboard > settings > payments tab.

QUESTION: You state that “If you are using our Stripe Gateway & Commission plugin, which uses Stripe Connect”…(which I am, I did purchase it to use it) What other options are there for using Stripe so that a Merchant / Vendor would not have to setup their own Stripe account and be able to use mine and still be able to split payments? And who then would pay the fees? Please explain.

Thank you,
Robert

Will do. I wasn’t sure whether to call them first before checking in with you / your developers since you own this plugin. Thank you!

Anna,

I can’t seem to explain this unless you just now logged in and fixed it. Suddenly the Pro Dashboard link is now working and no longer displaying the “No Permission” notice.