Our hosting reseller have also asked to send through the below message / error.
Is it something they can fix?
I am getting the below mentioned error.
SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data
I have checked and found that magic_quotes_gpc is disabled on server and json module is installed on server.
Please do contact the plugin vendor and provide them above error message so that they will look into it.