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David Black

Hi Anna, thanks for the quick reply! I’ve entered the live application ID and a coworker is still getting the error message when trying to test a live purchase. I have logging enabled, but I don’t see an “error_logs” folder in our setup (which is Apache via cPanel).

I had no trouble finding the application ID, but may need to contact PayPal. I know this is probably outside the scope of your support, but is there a specific department or team that you’d recommend we contact at PayPal? Thanks!

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