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Is the SSL provided via the host?
If so, then yeah you would need to speak with them. As far as I know, this has to do with the SSL on your end.
Stripe is very particular about security settings, so this would be a good place st start. TLS 1.0 is very outdated, so it would be beneficial to update this anyway, even if this does not end up being the source of this issue. It seems likely, though.