Hi Anna,
Thank you for your help. These are three basic functions:
1.Customers should not create an account in order to ask a question to the vendor while being on the respective product.
2. when a customer asks question on the product page, the copy of the email should go to the vendor, another copy to the site owner, and the other copy to the customer who asked the question.
3. when vendor replies the question email with an answer then then both the site owner and customer should receive an email so site owner can monitor the conversation.
i know buddy boss had Ask Question form which we disabled it with css because it was forcing customers to create an account in order to ask a simple question which created stress for potential customers so we hide it.
thanks,
Oz