Home Forums WC Vendors Pro Support A couple of questions/issues with new update Reply To: A couple of questions/issues with new update

Obsi Dian

While you’re having a look, we’ve had a disturbing problem today.

3 orders (for downloadable products) were automatically cancelled by the system today, with the message “Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.” – That normally happens when the customer has carted stuff but doesn’t complete the checkout – yet the payment did actually go through to the vendor, but they did not see the order since it was cancelled. Luckily they noticed the payment and contacted me – so I went in and changed the order to be complete, so the vendor could see the order.

The orders were: #10454, #10484, #10471

  • This reply was modified 5 years, 10 months ago by Obsi Dian.
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