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- This topic has 61 replies, 25 voices, and was last updated 7 years, 2 months ago by
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Hello,
I have a very strange issue with the add plugins page.
If the wc vendors pro is activated, the add plugins page is empty. The plugins from the wordpress plugins directory are not shown, if I try to search for a plugin nothing happens.
All that I see is “No plugins match your request.” If I deactivate wc vendors pro everything comes to normal.Does anyone have any idea what is wrong?
Thank you!
Hello,
Are you getting any visible errors or in your web servers error log? What plugins do you have active? Are they configured and ready for use? Can you reply with your woocommerce status as a private reply please?
cheers,
Jamie.
Hello,
I have no errors in my logs. This is happening only with wc vendors pro activated.
You have below more screenshots:1. Woocommerce system status
2. Add plugins page with wc vendors pro activated
3. Add plugins page with the debug mode onThank you!
WordPress Environment
Home URL: https://www.crimsonplaza.com
Site URL: https://www.crimsonplaza.com
WC Version: 2.6.8
Log Directory Writable: /home/crimsonplaza/public_html/wp-content/uploads/wc-logs/
WP Version: 4.6.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron:
Language: en_US
Server Environment
Server Info: Apache
PHP Version: 5.6.28
PHP Post Max Size: 150 MB
PHP Time Limit: 400
PHP Max Input Vars: 1680
cURL Version: 7.38.0, OpenSSL/1.0.1e
SUHOSIN Installed: –
MySQL Version: 5.6.34
Max Upload Size: 150 MB
Default Timezone is UTC:
fsockopen/cURL:
SoapClient:
DOMDocument:
GZip:
Multibyte String:
Remote Post:
Remote Get:
Database
WC Database Version: 2.6.8
woocommerce_sessions
woocommerce_api_keys
woocommerce_attribute_taxonomies
woocommerce_downloadable_product_permissions
woocommerce_order_items
woocommerce_order_itemmeta
woocommerce_tax_rates
woocommerce_tax_rate_locations
woocommerce_shipping_zones
woocommerce_shipping_zone_locations
woocommerce_shipping_zone_methods
woocommerce_payment_tokens
woocommerce_payment_tokenmeta
MaxMind GeoIP Database: /home/crimsonplaza/public_html/wp-content/uploads/GeoIP.dat
Active Plugins (27)
Akismet by Automattic – 3.2
iThemes Security by iThemes – 5.8.0
BuddyPress Cover Photo by SeventhQueen – 1.4.1
BuddyPress Follow by Andy Peatling, r-a-y – 1.2.2
BuddyPress by The BuddyPress Community – 2.7.2
Under Construction / Maintenance Mode From Acurax by Acurax – 2.5.1
Contact Form 7 by Takayuki Miyoshi – 4.6
Envato Market by Derek Herman – 1.0.0-RC2
WPBakery Visual Composer by Michael M – WPBakery.com – 5.0.1
WordPress Meta Data & Taxonomies Filter (MDTF) by realmag777 – 2.2.1
myCRED by Gabriel S Merovingi – 1.7.4
Postman SMTP by Jason Hendriks – 1.7.2
Slider Revolution Typewriter Effect by ThemePunch – 1.0.0
Slider Revolution Whiteboard Add-on by ThemePunch – 1.0.4
Slider Revolution by ThemePunch – 5.3.1
RH Frontend Publishing Pro by Wpsoul.com – 3.3.0.3
RH Grandchild Custom by WPsoul – 1.0.2
Shortcodes in Menus by Gagan Deep Singh and Saurabh Shukla – 3.1
Table Maker by Wpsoul – 1.6
WC Vendors – Stripe Commissions & Gateway by WC Vendors – 1.0.4
WC Vendors Pro by WC Vendors – 1.3.8
WC Vendors by WC Vendors – 1.9.6
WooCommerce by WooThemes – 2.6.8
WooSidebars by WooThemes – 1.4.3
Yoast SEO by Team Yoast – 3.9
YITH Custom Login by YITHEMES – 1.1.2
YITH WooCommerce Wishlist by YITHEMES – 2.0.16
Settings
Force SSL:
Currency USD ($)
Currency Position left
Thousand Separator ,
Decimal Separator .
Number of Decimals 2
API
API Enabled:
WC Pages
Shop Base: #4 – /shop/
Cart: #5 – /cart/
Checkout: #6 – /checkout/
My Account: #7 – /my-account/
Taxonomies
Product Types: external (external), grouped (grouped), simple (simple), variable (variable)
Theme
Name: Rehub child theme – Revendor
Version: 6.5
Author URL: https://wpsoul.com/
Child Theme:
Parent Theme Name: Rehub theme
Parent Theme Version: 6.6.2
Parent Theme Author URL: https://wpsoul.com/
WooCommerce Support:
Templates
Overrides (WooCommerce): rehub/woocommerce/archive-product.php,
rehub/woocommerce/cart/cross-sells.php,
rehub/woocommerce/content-product.php,
rehub/woocommerce/content-product_cat.php,
rehub/woocommerce/global/wrapper-end.php,
rehub/woocommerce/global/wrapper-start.php,
rehub/woocommerce/loop/add-to-cart.php,
rehub/woocommerce/loop/loop-end.php,
rehub/woocommerce/loop/loop-start.php,
rehub/woocommerce/loop/sale-flash.php,
rehub/woocommerce/single-product/add-to-cart/external.php,
rehub/woocommerce/single-product/meta.php,
rehub/woocommerce/single-product/price.php,
rehub/woocommerce/single-product/product-image.php,
rehub/woocommerce/single-product/product-thumbnails.php,
rehub/woocommerce/single-product/related.php,
rehub/woocommerce/single-product/sale-flash.php,
rehub/woocommerce/single-product/short-description.php,
rehub/woocommerce/single-product/tabs/description.php,
rehub/woocommerce/single-product/up-sells.php,
rehub/woocommerce/single-product-reviews.php,
rehub/woocommerce/single-product.php
WC Vendors Pro [?]
Theme Compatability: –
Pro dasboard page: ✔ – #31
Feedback form page: ✔ – #32
Vendor Shop Permalink: ✔ – sellers/
WC Vendors Pro Templates [?]
Overrides (1): rehub-vendor/wc-vendors/dashboard/store-settings.php,
rehub/wc-vendors/front/ratings/feedback-form.php,
rehub/wc-vendors/front/ratings/ratings-display-panel.php,
rehub/wc-vendors/store/store-ratings.phpInstall the storefront theme.
Switch to the storefront theme.
Try activating wc vendors pro.
Does it still happen?If so, try deactivating all plugins except woocommerce and wc vendors. Now activate Pro again. Does it still occur?
And no errors are showing in your error_log?
Weird..
Have you tried deactivating all plugins except WooCommerce, WC Vendors and WC Vendors Pro? I understand it is only happening when activating Pro, but without other plugins does it still occur?Yes, I did and the issue is still there. The only errors that I have are in the screenshot above in the private post.
@wxacp
Would you please provide us with an admin login and password so we can take a closer look at this plugins page issue?
Thank you!I’m having the same issue as well. Tried deactivating and activating plugin and themes. Here are the screenshots of the issue. Thanks.
@dysartwebs
Thank you for letting us know.
Jamie is trying to work on this issue- but needs FTP details in order to properly locate the file he would need to modify and test.
Would you please share your site’s FTP details with us in a private reply so that he can work on this?
Thank you very much.Hello @dysartwebs
Can you private reply with wordpress admin login details also please?
thanks,
Jamie.
@Anna
Hello,My details are:
https://www.crimsonplaza.com/cpadmin
User: wcvendors
Pass: D(hTZkU&ESk)XQ1NUj%2myKn
Thank you!
@dysartwebs
Thank you.For anyone else having this issue- this is a known bug, and Jamie is working to provide a fix. This will only affect adding new plugins from the wp admin until he can provide a fix and release the update.
Hello,
The bug has been fixed. I can email anyone who needs the replacement file while I work out a couple of other bugs before sending out 1.3.9.
@dysartwebs you’re already running the new file as you provided ftp details.Please let us know if you have any further issues.
cheers,
Jamie.
Thank you @anna
Hi,
I’m also having the same problem. Can I please have a copy of whatever the fix is please?
Many thanks
MaureenHello,
@pixie1506 @wxacp @fananet @spzwng
I have emailed each of you this file via email, to the email address you have registered with WC Vendors.
Instructions:
find this file:
wp-content/plugins/wc-vendors-pro/includes/lib/class-wc-software-license-client.php
Completely replace class-wc-software-license-client.php
With the new class-wc-software-license-client.php that you receive in the email.Sent. 🙂
Instructions:
find this file:
wp-content/plugins/wc-vendors-pro/includes/lib/class-wc-software-license-client.php
Completely replace class-wc-software-license-client.php
With the new class-wc-software-license-client.php that you receive in the email.Thank you very much!
This my email to receive the update to sove the issue [email protected].
Please, is it possible to send the files as soon as possible. I am having the same error and I didn’t receive the update yet.
Thanks,
The email has been sent to:
@bakeforest @noorgrewal @josefsmvmInstructions:
find this file:
wp-content/plugins/wc-vendors-pro/includes/lib/class-wc-software-license-client.php
Completely replace class-wc-software-license-client.php
With the new class-wc-software-license-client.php attached.@stevemase
Sent!Hi there!! So glad that you have a fix for this! Please send me the file as well. Thank you so much for all that you do!
@bjbowen
Hello,
I have emailed you the file and instructions.@gorkemyontem
I have sent the file and instructions to the email you have registered here on WC Vendors.@Swellengram
Sent! 🙂@budberra
The file and instructions have been sent to you. 🙂@thefoody replacement file sent 🙂
@ccollareta
Hello- I have emailed you with the file and instructions.
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