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This topic contains 63 replies, has 25 voices, and was last updated by  Anna 9 months, 3 weeks ago.

  • Author
    Posts
  • #49246
     john 
    @wxacp

    Hello,

    I have a very strange issue with the add plugins page.

    If the wc vendors pro is activated, the add plugins page is empty. The plugins from the wordpress plugins directory are not shown, if I try to search for a plugin nothing happens.
    All that I see is “No plugins match your request.” If I deactivate wc vendors pro everything comes to normal.

    Does anyone have any idea what is wrong?

    Thank you!

    • This topic was modified 11 months, 3 weeks ago by  john.
    #49286
     Jamie Madden 
    WC Vendors Official Support
    @digitalchild

    Hello,

    Are you getting any visible errors or in your web servers error log? What plugins do you have active? Are they configured and ready for use? Can you reply with your woocommerce status as a private reply please?

    cheers,

    Jamie.

    #49306
     john 
    @wxacp
    This reply has been marked as private.
    #49340
     Jamie Madden 
    WC Vendors Official Support
    @digitalchild

    Hello

    Please private reply with your woocommerce status page please.

    cheers,

    Jamie.

    #49359
     john 
    @wxacp
    This reply has been marked as private.
    #49410
     Anna 
    WC Vendors Official Support
    @fervous

    Install the storefront theme.
    Switch to the storefront theme.
    Try activating wc vendors pro.
    Does it still happen?

    If so, try deactivating all plugins except woocommerce and wc vendors. Now activate Pro again. Does it still occur?

    #49417
     john 
    @wxacp

    Already did everything that you’ve said but the issue is still present.

    • This reply was modified 11 months, 2 weeks ago by  john.
    #49444
     Anna 
    WC Vendors Official Support
    @fervous

    And no errors are showing in your error_log?
    Weird..
    Have you tried deactivating all plugins except WooCommerce, WC Vendors and WC Vendors Pro? I understand it is only happening when activating Pro, but without other plugins does it still occur?

    #49486
     john 
    @wxacp

    Yes, I did and the issue is still there. The only errors that I have are in the screenshot above in the private post.

    • This reply was modified 11 months, 2 weeks ago by  john.
    #49857
     Anna 
    WC Vendors Official Support
    @fervous

    @wxacp
    Would you please provide us with an admin login and password so we can take a closer look at this plugins page issue?
    Thank you!

    #49915
     arnold dysart 
    @dysartwebs
    This reply has been marked as private.
    #49919
     Anna 
    WC Vendors Official Support
    @fervous

    @dysartwebs
    Thank you for letting us know.
    Jamie is trying to work on this issue- but needs FTP details in order to properly locate the file he would need to modify and test.
    Would you please share your site’s FTP details with us in a private reply so that he can work on this?
    Thank you very much.

    #49926
     arnold dysart 
    @dysartwebs
    This reply has been marked as private.
    #49950
     Jamie Madden 
    WC Vendors Official Support
    @digitalchild

    Hello @dysartwebs

    Can you private reply with wordpress admin login details also please?

    thanks,

    Jamie.

    #49951
     john 
    @wxacp
    This reply has been marked as private.
    #49952
     arnold dysart 
    @dysartwebs
    This reply has been marked as private.
    #49954
     Anna 
    WC Vendors Official Support
    @fervous

    @dysartwebs
    Thank you.

    For anyone else having this issue- this is a known bug, and Jamie is working to provide a fix. This will only affect adding new plugins from the wp admin until he can provide a fix and release the update.

    #50001
     Jamie Madden 
    WC Vendors Official Support
    @digitalchild

    Hello,

    The bug has been fixed. I can email anyone who needs the replacement file while I work out a couple of other bugs before sending out 1.3.9.

    @dysartwebs you’re already running the new file as you provided ftp details.

    Please let us know if you have any further issues.

    cheers,

    Jamie.

    #50042
     arnold dysart 
    @dysartwebs

    Working great now. Thank you for fixing the page. Cheers, AJ

    #50431
     john 
    @wxacp

    Hello,

    Can you please send me the file?

    Thank you!

    #50434
     shengping 
    @spzwng

    Hello

    I have the same problem

    Can you please send me the file?

    Thank you!

    #50508
     COM ON 
    @fananet

    Hello

    I have the same problem too

    Can you please send me the file?

    Thank you!

    #50577
     Anna 
    WC Vendors Official Support
    @fervous

    Hello,
    I will see if I can get this file in a format that I can email to you all asap.

    #50612
     john 
    @wxacp

    Thank you @anna

    #50613
     Maureen Mugadu 
    @pixie1506
    This reply has been marked as private.
    #50637
     Anna 
    WC Vendors Official Support
    @fervous

    Hello,
    @pixie1506 @wxacp @fananet @spzwng
    I have emailed each of you this file via email, to the email address you have registered with WC Vendors.
    Instructions:
    find this file:
    wp-content/plugins/wc-vendors-pro/includes/lib/class-wc-software-license-client.php
    Completely replace class-wc-software-license-client.php
    With the new class-wc-software-license-client.php that you receive in the email.

    #50663
     Essence 
    @bettasandart

    Hello, could you send me the file as well? I just bought the plugin 😀

    #50671
     Anna 
    WC Vendors Official Support
    @fervous

    @bettasandart

    Sent. 🙂
    Instructions:
    find this file:
    wp-content/plugins/wc-vendors-pro/includes/lib/class-wc-software-license-client.php
    Completely replace class-wc-software-license-client.php
    With the new class-wc-software-license-client.php that you receive in the email.

    #50748
     john 
    @wxacp

    @anna

    Thank you very much!

    #50797
     Mo 
    @simore103

    May I please get the file as well?

    #50799
     Anna 
    WC Vendors Official Support
    @fervous

    Mo,
    I sent you the file also.
    🙂

    #50815
     Joseph 
    @bakeforest

    Hi Anna
    i too have the same issue after upgrading to your v3
    plugins – add new crashes !!!

    #50838
     Gurnoor 
    @noorgrewal

    Hello,

    Can you send me the file too, I am having same issues.

    Thanks.

    #50860
     José Fernando 
    @josefsmvm

    Jamie, can you send me the file too. I have the same issue.

    #50863
     José Fernando 
    @josefsmvm
    This reply has been marked as private.
    #50875
     José Fernando 
    @josefsmvm
    This reply has been marked as private.
    #50890
     Anna 
    WC Vendors Official Support
    @fervous

    The email has been sent to:
    @bakeforest @noorgrewal @josefsmvm

    Instructions:
    find this file:
    wp-content/plugins/wc-vendors-pro/includes/lib/class-wc-software-license-client.php
    Completely replace class-wc-software-license-client.php
    With the new class-wc-software-license-client.php attached.

    #51048
     Steve Mason 
    @stevemase
    This reply has been marked as private.
    #51079
     Anna 
    WC Vendors Official Support
    @fervous

    @stevemase
    Sent!

    #51375
     BJ 
    @bjbowen

    Hi there!! So glad that you have a fix for this! Please send me the file as well. Thank you so much for all that you do!

    #51383
     Anna 
    WC Vendors Official Support
    @fervous

    @bjbowen
    Hello,
    I have emailed you the file and instructions.

    #51427
     BJ 
    @bjbowen

    Thank you! Worked perfectly!

    #51849
     gorkem 
    @gorkemyontem

    Hello could you send me the file and instructions thanks

    #51898
     Anna 
    WC Vendors Official Support
    @fervous

    @gorkemyontem
    I have sent the file and instructions to the email you have registered here on WC Vendors.

    #52316
     Amanda 
    @swellengram

    Could I kindly receive the file as well.

    #52375
     Anna 
    WC Vendors Official Support
    @fervous

    @swellengram
    Sent! 🙂

    #52446
     Jesper 
    @budberra

    also need

    #52448
     Anna 
    WC Vendors Official Support
    @fervous

    @budberra
    The file and instructions have been sent to you. 🙂

    #52638
     Antonio 
    @thefoody

    I have the same problem! Could you send me the file, please?

    #52674
     Anna 
    WC Vendors Official Support
    @fervous

    @thefoody replacement file sent 🙂

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