Add plugins page issue with WC Vendors PRO activated

Home Forums WC Vendors Pro Support Add plugins page issue with WC Vendors PRO activated

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

Thank you to all of our customers!

 

This topic contains 63 replies, has 25 voices, and was last updated by  Anna 1 year, 2 months ago.

Viewing 50 posts - 1 through 50 (of 64 total)
  • Author
    Posts
  • #49246

    john
    Participant

    Hello,

    I have a very strange issue with the add plugins page.

    If the wc vendors pro is activated, the add plugins page is empty. The plugins from the wordpress plugins directory are not shown, if I try to search for a plugin nothing happens.
    All that I see is “No plugins match your request.” If I deactivate wc vendors pro everything comes to normal.

    Does anyone have any idea what is wrong?

    Thank you!

    • This topic was modified 1 year, 4 months ago by  john.
    #49286

    Jamie
    Keymaster

    Hello,

    Are you getting any visible errors or in your web servers error log? What plugins do you have active? Are they configured and ready for use? Can you reply with your woocommerce status as a private reply please?

    cheers,

    Jamie.

    #49306

    john
    Participant

    Hello,

    I have no errors in my logs. This is happening only with wc vendors pro activated.
    You have below more screenshots:

    1. Woocommerce system status
    2. Add plugins page with wc vendors pro activated
    3. Add plugins page with the debug mode on

    Thank you!

    #49340

    Jamie
    Keymaster

    Hello

    Please private reply with your woocommerce status page please.

    cheers,

    Jamie.

    #49359

    john
    Participant

    WordPress Environment
    Home URL: https://www.crimsonplaza.com
    Site URL: https://www.crimsonplaza.com
    WC Version: 2.6.8
    Log Directory Writable: /home/crimsonplaza/public_html/wp-content/uploads/wc-logs/
    WP Version: 4.6.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron:
    Language: en_US
    Server Environment
    Server Info: Apache
    PHP Version: 5.6.28
    PHP Post Max Size: 150 MB
    PHP Time Limit: 400
    PHP Max Input Vars: 1680
    cURL Version: 7.38.0, OpenSSL/1.0.1e
    SUHOSIN Installed: –
    MySQL Version: 5.6.34
    Max Upload Size: 150 MB
    Default Timezone is UTC:
    fsockopen/cURL:
    SoapClient:
    DOMDocument:
    GZip:
    Multibyte String:
    Remote Post:
    Remote Get:
    Database
    WC Database Version: 2.6.8
    woocommerce_sessions
    woocommerce_api_keys
    woocommerce_attribute_taxonomies
    woocommerce_downloadable_product_permissions
    woocommerce_order_items
    woocommerce_order_itemmeta
    woocommerce_tax_rates
    woocommerce_tax_rate_locations
    woocommerce_shipping_zones
    woocommerce_shipping_zone_locations
    woocommerce_shipping_zone_methods
    woocommerce_payment_tokens
    woocommerce_payment_tokenmeta
    MaxMind GeoIP Database: /home/crimsonplaza/public_html/wp-content/uploads/GeoIP.dat
    Active Plugins (27)
    Akismet by Automattic – 3.2
    iThemes Security by iThemes – 5.8.0
    BuddyPress Cover Photo by SeventhQueen – 1.4.1
    BuddyPress Follow by Andy Peatling, r-a-y – 1.2.2
    BuddyPress by The BuddyPress Community – 2.7.2
    Under Construction / Maintenance Mode From Acurax by Acurax – 2.5.1
    Contact Form 7 by Takayuki Miyoshi – 4.6
    Envato Market by Derek Herman – 1.0.0-RC2
    WPBakery Visual Composer by Michael M – WPBakery.com – 5.0.1
    WordPress Meta Data & Taxonomies Filter (MDTF) by realmag777 – 2.2.1
    myCRED by Gabriel S Merovingi – 1.7.4
    Postman SMTP by Jason Hendriks – 1.7.2
    Slider Revolution Typewriter Effect by ThemePunch – 1.0.0
    Slider Revolution Whiteboard Add-on by ThemePunch – 1.0.4
    Slider Revolution by ThemePunch – 5.3.1
    RH Frontend Publishing Pro by Wpsoul.com – 3.3.0.3
    RH Grandchild Custom by WPsoul – 1.0.2
    Shortcodes in Menus by Gagan Deep Singh and Saurabh Shukla – 3.1
    Table Maker by Wpsoul – 1.6
    WC Vendors – Stripe Commissions & Gateway by WC Vendors – 1.0.4
    WC Vendors Pro by WC Vendors – 1.3.8
    WC Vendors by WC Vendors – 1.9.6
    WooCommerce by WooThemes – 2.6.8
    WooSidebars by WooThemes – 1.4.3
    Yoast SEO by Team Yoast – 3.9
    YITH Custom Login by YITHEMES – 1.1.2
    YITH WooCommerce Wishlist by YITHEMES – 2.0.16
    Settings
    Force SSL:
    Currency USD ($)
    Currency Position left
    Thousand Separator ,
    Decimal Separator .
    Number of Decimals 2
    API
    API Enabled:
    WC Pages
    Shop Base: #4 – /shop/
    Cart: #5 – /cart/
    Checkout: #6 – /checkout/
    My Account: #7 – /my-account/
    Taxonomies
    Product Types: external (external), grouped (grouped), simple (simple), variable (variable)
    Theme
    Name: Rehub child theme – Revendor
    Version: 6.5
    Author URL: https://wpsoul.com/
    Child Theme:
    Parent Theme Name: Rehub theme
    Parent Theme Version: 6.6.2
    Parent Theme Author URL: https://wpsoul.com/
    WooCommerce Support:
    Templates
    Overrides (WooCommerce): rehub/woocommerce/archive-product.php,
    rehub/woocommerce/cart/cross-sells.php,
    rehub/woocommerce/content-product.php,
    rehub/woocommerce/content-product_cat.php,
    rehub/woocommerce/global/wrapper-end.php,
    rehub/woocommerce/global/wrapper-start.php,
    rehub/woocommerce/loop/add-to-cart.php,
    rehub/woocommerce/loop/loop-end.php,
    rehub/woocommerce/loop/loop-start.php,
    rehub/woocommerce/loop/sale-flash.php,
    rehub/woocommerce/single-product/add-to-cart/external.php,
    rehub/woocommerce/single-product/meta.php,
    rehub/woocommerce/single-product/price.php,
    rehub/woocommerce/single-product/product-image.php,
    rehub/woocommerce/single-product/product-thumbnails.php,
    rehub/woocommerce/single-product/related.php,
    rehub/woocommerce/single-product/sale-flash.php,
    rehub/woocommerce/single-product/short-description.php,
    rehub/woocommerce/single-product/tabs/description.php,
    rehub/woocommerce/single-product/up-sells.php,
    rehub/woocommerce/single-product-reviews.php,
    rehub/woocommerce/single-product.php
    WC Vendors Pro [?]
    Theme Compatability: –
    Pro dasboard page: ✔ – #31
    Feedback form page: ✔ – #32
    Vendor Shop Permalink: ✔ – sellers/
    WC Vendors Pro Templates [?]
    Overrides (1): rehub-vendor/wc-vendors/dashboard/store-settings.php,
    rehub/wc-vendors/front/ratings/feedback-form.php,
    rehub/wc-vendors/front/ratings/ratings-display-panel.php,
    rehub/wc-vendors/store/store-ratings.php

    #49410

    Anna
    Keymaster

    Install the storefront theme.
    Switch to the storefront theme.
    Try activating wc vendors pro.
    Does it still happen?

    If so, try deactivating all plugins except woocommerce and wc vendors. Now activate Pro again. Does it still occur?

    #49417

    john
    Participant

    Already did everything that you’ve said but the issue is still present.

    • This reply was modified 1 year, 4 months ago by  john.
    #49444

    Anna
    Keymaster

    And no errors are showing in your error_log?
    Weird..
    Have you tried deactivating all plugins except WooCommerce, WC Vendors and WC Vendors Pro? I understand it is only happening when activating Pro, but without other plugins does it still occur?

    #49486

    john
    Participant

    Yes, I did and the issue is still there. The only errors that I have are in the screenshot above in the private post.

    • This reply was modified 1 year, 4 months ago by  john.
    #49857

    Anna
    Keymaster

    @wxacp
    Would you please provide us with an admin login and password so we can take a closer look at this plugins page issue?
    Thank you!

    #49915

    arnold dysart
    Participant

    I’m having the same issue as well. Tried deactivating and activating plugin and themes. Here are the screenshots of the issue. Thanks.

    https://i2.wp.com/farmhousetouches.com/wp-content/uploads/2016/12/error-messages.png?w=900&ssl=1

    empty plugin page

    #49919

    Anna
    Keymaster

    @dysartwebs
    Thank you for letting us know.
    Jamie is trying to work on this issue- but needs FTP details in order to properly locate the file he would need to modify and test.
    Would you please share your site’s FTP details with us in a private reply so that he can work on this?
    Thank you very much.

    #49926

    arnold dysart
    Participant

    Hi,

    Please find the FTP information below:

    ip: 104.193.111.4
    username: farmhouse
    password: !MbqySdiV8$7HP5

    Thank you!!

    #49950

    Jamie
    Keymaster

    Hello @dysartwebs

    Can you private reply with wordpress admin login details also please?

    thanks,

    Jamie.

    #49951

    john
    Participant

    @anna
    Hello,

    My details are:

    https://www.crimsonplaza.com/cpadmin

    User: wcvendors

    Pass: D(hTZkU&ESk)XQ1NUj%2myKn

    Thank you!

    #49952

    arnold dysart
    Participant

    Hi Jamie,

    Here’s the login information to the admin.

    https://farmhousetouches.com/wp-login.php
    username: farmhouse
    password: 7brP5NN7uy0sNJ4erxLZ

    Thanks,
    AJ

    #49954

    Anna
    Keymaster

    @dysartwebs
    Thank you.

    For anyone else having this issue- this is a known bug, and Jamie is working to provide a fix. This will only affect adding new plugins from the wp admin until he can provide a fix and release the update.

    #50001

    Jamie
    Keymaster

    Hello,

    The bug has been fixed. I can email anyone who needs the replacement file while I work out a couple of other bugs before sending out 1.3.9.

    @dysartwebs you’re already running the new file as you provided ftp details.

    Please let us know if you have any further issues.

    cheers,

    Jamie.

    #50042

    arnold dysart
    Participant

    Working great now. Thank you for fixing the page. Cheers, AJ

    #50431

    john
    Participant

    Hello,

    Can you please send me the file?

    Thank you!

    #50434

    shengping
    Participant

    Hello

    I have the same problem

    Can you please send me the file?

    Thank you!

    #50508

    COM ON
    Participant

    Hello

    I have the same problem too

    Can you please send me the file?

    Thank you!

    #50577

    Anna
    Keymaster

    Hello,
    I will see if I can get this file in a format that I can email to you all asap.

    #50612

    john
    Participant

    Thank you @anna

    #50613

    Maureen Mugadu
    Participant

    Hi,

    I’m also having the same problem. Can I please have a copy of whatever the fix is please?

    Many thanks
    Maureen

    #50637

    Anna
    Keymaster

    Hello,
    @pixie1506 @wxacp @fananet @spzwng
    I have emailed each of you this file via email, to the email address you have registered with WC Vendors.
    Instructions:
    find this file:
    wp-content/plugins/wc-vendors-pro/includes/lib/class-wc-software-license-client.php
    Completely replace class-wc-software-license-client.php
    With the new class-wc-software-license-client.php that you receive in the email.

    #50663

    Essence
    Participant

    Hello, could you send me the file as well? I just bought the plugin 😀

    #50671

    Anna
    Keymaster

    @bettasandart

    Sent. 🙂
    Instructions:
    find this file:
    wp-content/plugins/wc-vendors-pro/includes/lib/class-wc-software-license-client.php
    Completely replace class-wc-software-license-client.php
    With the new class-wc-software-license-client.php that you receive in the email.

    #50748

    john
    Participant

    @anna

    Thank you very much!

    #50797

    Mo
    Participant

    May I please get the file as well?

    #50799

    Anna
    Keymaster

    Mo,
    I sent you the file also.
    🙂

    #50815

    Joseph
    Participant

    Hi Anna
    i too have the same issue after upgrading to your v3
    plugins – add new crashes !!!

    #50838

    Gurnoor
    Participant

    Hello,

    Can you send me the file too, I am having same issues.

    Thanks.

    #50860

    José Fernando
    Participant

    Jamie, can you send me the file too. I have the same issue.

    #50863

    José Fernando
    Participant

    This my email to receive the update to sove the issue josefsmvm@gmail.com.

    #50875

    José Fernando
    Participant

    Please, is it possible to send the files as soon as possible. I am having the same error and I didn’t receive the update yet.

    Thanks,

    #50890

    Anna
    Keymaster

    The email has been sent to:
    @bakeforest @noorgrewal @josefsmvm

    Instructions:
    find this file:
    wp-content/plugins/wc-vendors-pro/includes/lib/class-wc-software-license-client.php
    Completely replace class-wc-software-license-client.php
    With the new class-wc-software-license-client.php attached.

    #51048

    Steve Mason
    Participant

    Having the same problem. Please send me the file to fix.

    Thanks

    Steve

    #51079

    Anna
    Keymaster

    @stevemase
    Sent!

    #51375

    BJ
    Participant

    Hi there!! So glad that you have a fix for this! Please send me the file as well. Thank you so much for all that you do!

    #51383

    Anna
    Keymaster

    @bjbowen
    Hello,
    I have emailed you the file and instructions.

    #51427

    BJ
    Participant

    Thank you! Worked perfectly!

    #51849

    gorkem
    Participant

    Hello could you send me the file and instructions thanks

    #51898

    Anna
    Keymaster

    @gorkemyontem
    I have sent the file and instructions to the email you have registered here on WC Vendors.

    #52316

    Amanda
    Participant

    Could I kindly receive the file as well.

    #52375

    Anna
    Keymaster

    @swellengram
    Sent! 🙂

    #52446

    Jesper
    Participant

    also need

    #52448

    Anna
    Keymaster

    @budberra
    The file and instructions have been sent to you. 🙂

    #52638

    Antonio
    Participant

    I have the same problem! Could you send me the file, please?

    #52674

    Anna
    Keymaster

    @thefoody replacement file sent 🙂

Viewing 50 posts - 1 through 50 (of 64 total)

The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.