NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.ย  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

To request help, pleaseย  OPEN A SUPPORT TICKET ย  and we will assist you.

Thank you to all of our customers!

This topic contains 63 replies, has 25 voices, and was last updated by  fervous 7 months, 3 weeks ago.

  • Author
    Posts
  • #49246 Score: 0
     wxacp 
    @wxacp

    Hello,

    I have a very strange issue with the add plugins page.

    If the wc vendors pro is activated, the add plugins page is empty. The plugins from the wordpress plugins directory are not shown, if I try to search for a plugin nothing happens.
    All that I see is “No plugins match your request.” If I deactivate wc vendors pro everything comes to normal.

    Does anyone have any idea what is wrong?

    Thank you!

    • This topic was modified 9 months, 2 weeks ago by  wxacp.
    #49286 Score: 0
     digitalchild 
    WC Vendors Official Support
    89 pts
    @digitalchild

    Hello,

    Are you getting any visible errors or in your web servers error log? What plugins do you have active? Are they configured and ready for use? Can you reply with your woocommerce status as a private reply please?

    cheers,

    Jamie.

    #49306 Score: 0
     wxacp 
    @wxacp
    This reply has been marked as private.
    #49340 Score: 0
     digitalchild 
    WC Vendors Official Support
    89 pts
    @digitalchild

    Hello

    Please private reply with your woocommerce status page please.

    cheers,

    Jamie.

    #49359 Score: 0
     wxacp 
    @wxacp
    This reply has been marked as private.
    #49410 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    Install the storefront theme.
    Switch to the storefront theme.
    Try activating wc vendors pro.
    Does it still happen?

    If so, try deactivating all plugins except woocommerce and wc vendors. Now activate Pro again. Does it still occur?

    #49417 Score: 0
     wxacp 
    @wxacp

    Already did everything that you’ve said but the issue is still present.

    • This reply was modified 9 months, 2 weeks ago by  wxacp.
    #49444 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    And no errors are showing in your error_log?
    Weird..
    Have you tried deactivating all plugins except WooCommerce, WC Vendors and WC Vendors Pro? I understand it is only happening when activating Pro, but without other plugins does it still occur?

    #49486 Score: 0
     wxacp 
    @wxacp

    Yes, I did and the issue is still there. The only errors that I have are in the screenshot above in the private post.

    • This reply was modified 9 months, 2 weeks ago by  wxacp.
    #49857 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    @wxacp
    Would you please provide us with an admin login and password so we can take a closer look at this plugins page issue?
    Thank you!

    #49915 Score: 0
     dysartwebs 
    1 pt
    @dysartwebs
    This reply has been marked as private.
    #49919 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    @dysartwebs
    Thank you for letting us know.
    Jamie is trying to work on this issue- but needs FTP details in order to properly locate the file he would need to modify and test.
    Would you please share your site’s FTP details with us in a private reply so that he can work on this?
    Thank you very much.

    #49926 Score: 0
     dysartwebs 
    1 pt
    @dysartwebs
    This reply has been marked as private.
    #49950 Score: 0
     digitalchild 
    WC Vendors Official Support
    89 pts
    @digitalchild

    Hello @dysartwebs

    Can you private reply with wordpress admin login details also please?

    thanks,

    Jamie.

    #49951 Score: 0
     wxacp 
    @wxacp
    This reply has been marked as private.
    #49952 Score: 0
     dysartwebs 
    1 pt
    @dysartwebs
    This reply has been marked as private.
    #49954 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    @dysartwebs
    Thank you.

    For anyone else having this issue- this is a known bug, and Jamie is working to provide a fix. This will only affect adding new plugins from the wp admin until he can provide a fix and release the update.

    #50001 Score: 1
     digitalchild 
    WC Vendors Official Support
    89 pts
    @digitalchild

    Hello,

    The bug has been fixed. I can email anyone who needs the replacement file while I work out a couple of other bugs before sending out 1.3.9.

    @dysartwebs you’re already running the new file as you provided ftp details.

    Please let us know if you have any further issues.

    cheers,

    Jamie.

    #50042 Score: 0
     dysartwebs 
    1 pt
    @dysartwebs

    Working great now. Thank you for fixing the page. Cheers, AJ

    #50431 Score: 0
     wxacp 
    @wxacp

    Hello,

    Can you please send me the file?

    Thank you!

    #50434 Score: 0
     spzwng 
    @spzwng

    Hello

    I have the same problem

    Can you please send me the file?

    Thank you!

    #50508 Score: 0
     fananet 
    @fananet

    Hello

    I have the same problem too

    Can you please send me the file?

    Thank you!

    #50577 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    Hello,
    I will see if I can get this file in a format that I can email to you all asap.

    #50612 Score: 0
     wxacp 
    @wxacp

    Thank you @anna

    #50613 Score: 0
     pixie1506 
    @pixie1506
    This reply has been marked as private.
    #50637 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    Hello,
    @pixie1506 @wxacp @fananet @spzwng
    I have emailed each of you this file via email, to the email address you have registered with WC Vendors.
    Instructions:
    find this file:
    wp-content/plugins/wc-vendors-pro/includes/lib/class-wc-software-license-client.php
    Completely replace class-wc-software-license-client.php
    With the new class-wc-software-license-client.php that you receive in the email.

    #50663 Score: 0
     bettasandart 
    @bettasandart

    Hello, could you send me the file as well? I just bought the plugin ๐Ÿ˜€

    #50671 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    @bettasandart

    Sent. ๐Ÿ™‚
    Instructions:
    find this file:
    wp-content/plugins/wc-vendors-pro/includes/lib/class-wc-software-license-client.php
    Completely replace class-wc-software-license-client.php
    With the new class-wc-software-license-client.php that you receive in the email.

    #50748 Score: 0
     wxacp 
    @wxacp

    @anna

    Thank you very much!

    #50797 Score: 0
     simore103 
    @simore103

    May I please get the file as well?

    #50799 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    Mo,
    I sent you the file also.
    ๐Ÿ™‚

    #50815 Score: 0
     bakeforest 
    @bakeforest

    Hi Anna
    i too have the same issue after upgrading to your v3
    plugins – add new crashes !!!

    #50838 Score: 0
     noorgrewal 
    @noorgrewal

    Hello,

    Can you send me the file too, I am having same issues.

    Thanks.

    #50860 Score: 0
     josefsmvm 
    @josefsmvm

    Jamie, can you send me the file too. I have the same issue.

    #50863 Score: 0
     josefsmvm 
    @josefsmvm
    This reply has been marked as private.
    #50875 Score: 0
     josefsmvm 
    @josefsmvm
    This reply has been marked as private.
    #50890 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    The email has been sent to:
    @bakeforest @noorgrewal @josefsmvm

    Instructions:
    find this file:
    wp-content/plugins/wc-vendors-pro/includes/lib/class-wc-software-license-client.php
    Completely replace class-wc-software-license-client.php
    With the new class-wc-software-license-client.php attached.

    #51048 Score: 0
     stevemase 
    2 pts
    @stevemase
    This reply has been marked as private.
    #51079 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    @stevemase
    Sent!

    #51375 Score: 0
     bjbowen 
    8 pts
    @bjbowen

    Hi there!! So glad that you have a fix for this! Please send me the file as well. Thank you so much for all that you do!

    #51383 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    @bjbowen
    Hello,
    I have emailed you the file and instructions.

    #51427 Score: 0
     bjbowen 
    8 pts
    @bjbowen

    Thank you! Worked perfectly!

    #51849 Score: 0
     gorkemyontem 
    @gorkemyontem

    Hello could you send me the file and instructions thanks

    #51898 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    @gorkemyontem
    I have sent the file and instructions to the email you have registered here on WC Vendors.

    #52316 Score: 0
     swellengram 
    @swellengram

    Could I kindly receive the file as well.

    #52375 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    @swellengram
    Sent! ๐Ÿ™‚

    #52446 Score: 0
     budberra 
    @budberra

    also need

    #52448 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    @budberra
    The file and instructions have been sent to you. ๐Ÿ™‚

    #52638 Score: 0
     thefoody 
    @thefoody

    I have the same problem! Could you send me the file, please?

    #52674 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    @thefoody replacement file sent ๐Ÿ™‚

Viewing 50 posts - 1 through 50 (of 64 total)

The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.

ยฉ2009-2017 WC Vendors ยท Terms of Service, Support, and Refund Policies

Log in with your credentials

Forgot your details?