NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

To request help, please  OPEN A SUPPORT TICKET   and we will assist you.

Thank you to all of our customers!

This topic contains 63 replies, has 25 voices, and was last updated by  fervous 7 months, 3 weeks ago.

  • Author
    Posts
  • #52714 Score: 0
     ccollareta 
    1 pt
    @ccollareta

    I am having this issue as well.

    #52727 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    @ccollareta
    Hello- I have emailed you with the file and instructions.

    #53194 Score: 0
     daman 
    4 pts
    @daman

    Can i get the file too? Thanks!!!

    #53196 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    @daman
    Sent!

    #54390 Score: 0
     winalan 
    @winalan

    Hi,

    i’m having the same issue. please email me the file.

    thanks

    #54424 Score: 0
     delaroc2 
    @delaroc2

    HI,
    Having the same issue. Please send the file needed.
    Thanks!

    #54432 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    @winalan @delaroc2
    I have emailed you the file & instructions. 🙂

    #54547 Score: 0
     connoisseur 
    1 pt
    @connoisseur

    Could you send me the file too please?

    #54550 Score: 0
     ben 
    WC Vendors Official Support
    248 pts
    @ben

    Auto update to Pro v1.3.9 and no more manual file needed. Pro v1.3.9 fixes this issue. Update, and happy dance!

    #54554 Score: 1
     connoisseur 
    1 pt
    @connoisseur

    I tried to update and received this error:

    Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Any suggestions?

    #54558 Score: 0
     wxacp 
    @wxacp

    Same error.

    #54560 Score: 0
     shaneh 
    2 pts
    @shaneh

    I am having the same issue Todd is having as well. Auto-update spits out error “Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”.

    I am having trouble SFTPing in now too after trying that, which I was going to do to just manually update the files to v1.3.9.

    #54565 Score: 0
     ben 
    WC Vendors Official Support
    248 pts
    @ben

    That error is generally for a bad zip file. Our zip file isnt bad, but we’ve re-packaged it and re-uploaded it anyway. If you still have issues with the updater, please do bump this thread so we can investigate it further. Thanks!

    #54572 Score: 0
     fervous 
    WC Vendors Official Support
    247 pts
    @fervous

    Hello all,
    We believe that this issue has now been resolved. Please try again now to update your WC Vendors Pro. Sorry for the inconvenience!

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