NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

To request help, please  OPEN A SUPPORT TICKET   and we will assist you.

Thank you to all of our customers!

This topic contains 7 replies, has 3 voices, and was last updated by  Anna 3 months, 2 weeks ago.

  • Author
    Posts
  • #67560
     Nadav 
    @nshlezinger

    Hi @fervous and team,

    You may already be aware of this, but we’ve found an issue with the additional images gallery. When a vendor creates a product and adds a feature image + additional images, everything works fine on front-end and back-end.

    But when they re-enter the product and attempt to add, remove or edit any of the products in the gallery, the following happens: a) on the vendor dashboard, the “Add product image” icon moves to the right of the additional images, rather than remaining on the left-hand side where it should be (screenshot: I’ve circled where it should be); b) on the product page on the front end, a blank image sits where the second product should be (screenshot: again circled to highlight).

    From the vendor’s perspective, the only remedy is to delete the product and create it again.

    Any ideas how to fix this?

    Thanks,
    Nadav

    #67600
     Anna 
    WC Vendors Official Support
    @fervous

    @nshlezinger
    Nadav, I just checked on the Storefront theme and Generatepress theme and this is not happening on my dev sites.
    Can you switch to Storefront and see if it is still happening on your site?

    #67636
     Nadav 
    @nshlezinger

    @fervous
    You’re right, it’s the theme causing the problem.
    I guess I’ll have to refer this one to BuddyBoss as well.

    #67649
     Anna 
    WC Vendors Official Support
    @fervous

    @nshlezinger
    Yes unfortunately I can’t assist with that one.
    Let me know how it goes, and if they provide you support.

    #77501
     marie mour 
    @twothirds

    @nshlezinger did you find a solution? I’ve having the same issue.

    #77503
     Anna 
    WC Vendors Official Support
    @fervous

    @twothirds
    If nadav is not able to reply, You will need to contact BuddyBoss for support with this issue, if you are using the Social Marketplace / OneSocial theme.

    #77516
     Nadav 
    @nshlezinger

    Hi @twothirds
    The problem was caused and solved by BuddyBoss. The solution involved having to insert and edit plugins/buddyboss-marketplace/includes/templates-class.php

    If you send a ticket to BuddyBoss, they should be able to provide you with the write file.

    #77544
     Anna 
    WC Vendors Official Support
    @fervous

    @nshlezinger
    Thanks!

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