Home Forums WC Vendors Pro Support Application and Pro Dashboard NOT showing up

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #77112
    Drew Binkley
    Participant

    We are having two major issues with our site.

    1) When a user signs up and they click on the “Apply to become a Seller” checkbox, after they click on the “Register” button, the Seller Application is no where to be found. This should not be this difficult. The Application should be there for the user to fill out.

    2) As a Seller (Vendor) Once I login, it takes me to the “/pro-dashboard” – but the actual dashboard does not show up. It is list of Sellers. We have not done anything but load/install these themes.

    Can you help get both of these issues corrected?

    #77154
    Anna
    Member

    Hello,
    Well I do see this in your status report:

    Pro Dashboard Page: ✕ -Your pro dashboard page cannot be set to your free dashboard page.

    You need to have separate pages for your free and pro dashboards.
    You direct the vendors to the pro dashboard, leave the free dashboard dormant in the back end of your site.
    The pro dashboard page should have the shortcode: [wcv_pro_dashboard]
    The free dashboard should have the shortcode: [wcv_dashboard]

    #77156
    Drew Binkley
    Participant

    Not sure why it says that. We do in fact have a page with that short code. In fact, it was already there from installing WC Vendors.

    Any other reasons why it would be showing a completely different page?

Viewing 3 posts - 1 through 3 (of 3 total)
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