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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #15334
    JInhan
    Participant

    I upload my photos in size 2478 x 600, and they look normal in the edit branding, but when I save changes, the photo is blurry, floggy, loss of color, and looks terrible.

    Why is this, and how do I fix it?

    http://www.yoctta.com/vendor_stores/test-shop/

    #15341
    WC Vendors Support
    Participant

    2478×600? That’s huge. Resize that thing way down. 😉

    http://i0.wp.com/www.yoctta.com/wp-content/uploads/2015/11/15677826117_d59f8ea992_z.jpg?fit=100%2C9999 is the image you are linking to. It appears that JetPack’s Photon is showing you a much smaller version, which is incorrect of Photon to do.

    #15397
    JInhan
    Participant

    Hi, Ben.
    The result is the same when I deactive Jetpack. and Other page’s images are display properly.
    Only Shop banner to display abnormally.
    Please advise.
    thank you.

    #15426
    WC Vendors Support
    Participant

    http://www.yoctta.com/wp-content/uploads/2015/11/15677826117_d59f8ea992_z.jpg is the image it is loading. It’s more tall than it is wide. Try uploading a wider image. I’m wondering if we should have a banner cropping tool in Pro…….

    #15437
    JInhan
    Participant

    Hi, Ben.
    I uploaded a wider image. (1434×346)
    Unfortunately, the result is the same..

    #15438
    nikosmdtps
    Participant

    Hey Jlnhan

    I had the same problem as you, and i modified the file store-header.php

    At line 40 you will find this:

    <div id=”banner-wrap”>
    <?php the_post_thumbnail(); ?>

    Change it to this:

    <div id=”banner-wrap”>
    <?php the_post_thumbnail( ‘full’ ); ?>

    and tell me if it helps..

    #15449
    JInhan
    Participant

    Hey nikosmdtps!
    Your solution is working perfectly!!
    You save my life.
    Thank you!

    #15450
    nikosmdtps
    Participant

    Hello JInhan

    You are welcome!

    #15987
    koran
    Participant

    how do you find that file i been looking for a day for i change the code because im having the same problem

    #15994
    WC Vendors Support
    Participant

    https://www.wcvendors.com/kb/pro-store-layout-fixes/

    Follow this article, and you should be good to go for fixing any theme that causes problems like this. In summary, the theme is coded incorrectly, and this will fix it.

Viewing 10 posts - 1 through 10 (of 10 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.
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