NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

This topic has 4 replies, 3 voices, and was last updated 6 years, 11 months ago by Anna.

Viewing 5 posts - 1 through 5 (of 5 total)

Author

Posts
May 15, 2017 at 7:46 am #65183

Anonymous
Inactive

Hi! I can’t activate license key on my site, tryng to remove activation in My Account, after remove, i see strange activations counter -5 / 1. Can you help me?

May 15, 2017 at 2:30 pm #65223

Anna
Member

@1seovanz21
Andrey,
Please provide me with an admin login & password in a private reply, and I will take a look and see if I can get your license activated for you.
Also- make sure you are using at least v1.3.9 so the license can work properly.

May 16, 2017 at 8:27 am #65318

Anonymous
Inactive

I use latest version 1.4.3 of WC Vendors Pro, if strange count of activations on wcvendors.com my account page not affect on license activation process, i will try to reactivate again.

May 16, 2017 at 2:23 pm #65336

Adrien
Participant

Hi, I have the same issue.
When i try to activate my licence key there is a text message : “invalid request”.
I have never used my licence key or this plugin in other website and i don’t understand why and where is the problem.
You can access to my website as an admin : http://lesfranchouillards.com/demo/
Login : wcvendorspro
Password : wcvendorspro
Thank you for your answer.
Adrien.

May 16, 2017 at 10:30 pm #65378

Anna
Member

@makarowicz
Adrien,
Virtually everything on your site needs to be updated.
In order for me to be able to activate your license, You’ll need to update the following:
WC Vendors (free) to version 1.9.11
WC Vendors Pro to v1.4.3
WooCommerce to v3.0.6+
One Social theme to v1.2.1
BuddyBoss Marketplace to v1.4.1

If you want me to update these I *can* .. I was not comfortable making those changes to your site without your permission, as these are big updates. I recommend you backup your site first before updating all of these.
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