Commission and Shipping Subtotal values are not correct in Notify Vendor email

Home › Forums › WC Vendors Free Support › Commission and Shipping Subtotal values are not correct in Notify Vendor email

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • May 19, 2017 at 8:44 am #65672
    Vadim Syrichev
    Participant

    Hi there,

    Commission Subtotal value is equal to Price value in the Notify Vendor email. Although it is correct in Commission table(via WordPress admin). Please, see the attachments for details.

    Also Shipping Subtotal value is 0. But it is correct in Admin and Client notification. Also this value is 0 in Commission table.

    What could be the reason?
    Is there a way to display the correct values in Notify Vendor Email and Commission table?

    Unfortunately I could not find solution via google or support forum.

    Thanks in advance,
    Vadim

    May 19, 2017 at 10:59 am #65685
    Vadim Syrichev
    Participant

    Oh,

    I have found option ‘Show the commission due/paid as the product totals instead of the product prices.’ in the email template.

    So, probably it is expected behavior for Commission Subtotal value. Right? The Notify Vendor email can contain only Full Price values or only Commission values.

    But what about Shipping value? Is it possible to show actual value(like for Admin or Client email) in the Commission table and in Notify vendor email?

    Thanks in advance,
    Vadim

    May 19, 2017 at 6:39 pm #65741
    Anna
    Member

    @vsyrichev
    Hello,
    This was a bug a while back, but I thought it has been fixed for the 1.9.11 release.
    I will check and see if there is an issue during my test orders. The correct commission should be showing in the email as well.

    May 31, 2017 at 7:39 am #66819
    Chris
    Participant

    Hi Anna

    I am also seeing this issue on a client’s website, running WC Vendors (Free) 1.9.11

    Shipping has been set to flat rate, with multiple shipping class costs for the different vendors. This goes through fine at checkout and the shipping displays (in this case) £5.00, but the notification emails sent back to the vendor shows shipping as 0.

    Screenshot attached.

    Are you able to confirm if this was fixed in 1.9.11?

    Thank you

    June 1, 2017 at 2:03 am #66890
    Anna
    Member

    @ckcreative
    Could you please start your own topic and include the information we ask for when starting a new topic?
    This will help me assist you more thoroughly- as I am not sure there two issues are totally related.

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)
  • The forum ‘WC Vendors Free Support’ is closed to new topics and replies.