Home Forums WC Vendors Pro Support Commissions Don't Match

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

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The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #69338
    Daman
    Participant

    I’m Using Paypal Adaptive System and Stripe Checkout.

    Sometimes PayPal charges 2.9%+0.30$ and sometimes 3.9%+0.30$
    And same goes for Stripe.

    And WC Vendors dashboard doesn’t have any way to find this difference and commissions never match with actual funds sent to vendor, this confuses many vendors and they complain that they got few dollars less than it shows in vendors dashboard.

    Any solution to this problem?

    #69339
    Daman
    Participant

    This problem gets critical, when i use PayPal adaptive System + Any other Gateway(Lets say Stripe)

    I want only 3% commission

    With PayPal adaptive system – it works
    With Stripe – Wc Vendors dashboard shows 97% as commission – Doesn’t even subtract Stripe’s 2.9%+$0.30 fees.

    Wish there was some real time commission calculator or atleast Custom commission per gateway.

    #69340
    Anna
    Member

    @daman
    I know that the payment processors will charge different rates depending on where the vendor is located/the vendor’s bank is located.
    Are any of the vendor sin a different country?

    The Stripe fees are subtracted when the funds are transferred to the vendor’s Stripe account. It will not show in the commissions reports. The Commission reports show the commission only- not including the deduction taken from any payment processor.

    #69342
    Daman
    Participant

    Yeah well the problem is My Stripe is not an Instant pay processor like PayPal adaptive system and Vendors request their commission from dashboard. And i can not set 3% commission for PayPal and 3% + 3.9%(Stripe fees) commission just for stripe.

    #69440
    jason nivoliez
    Participant

    the problem is that the all the stripe fees are take from the vendor but you would prefer having all stripe fees take from the admin ?
    i had this problem and i had to develop a custom plugin for that.
    now it works fine

Viewing 5 posts - 1 through 5 (of 5 total)
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