Home Forums WC Vendors Free Support Commissions not applied

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #66331
    bonsaiko
    Participant

    Hello,

    I have a problem with WC vendors free version: commissions are not applied…
    I setup the commission rate in the setup page.
    But when I make a test of buying a product, the commission applied seems to be 100%.
    I added some debug information in get_commission_rate function, it returns the good commission rate.
    But for some reason, this rate doesn’t seem to be applied on my order…
    Could you tell me where I should look to understand what’s going on ?
    Thanks

    #66476
    Anna
    Member

    @bonsaiko
    Hello,
    Could you please share your WooCommerce System Status? (wp admin > woocommerce > system status > get system status > copy for support)
    Also– if you go to: wp admin > woocommerce > commissions is it showing the commissions split for the orders?

    Have you ever had another multi vendor plugin installed before WC Vendors?

    #66525
    bonsaiko
    Participant

    Hello Anna,

    Sorry for bothering you.
    Actually i made an error when making the test.
    Users have a fixed commission, but some other users (who subscribed to the site) have 100% commission (applied programmatically). And when I made the test, I did it with a subscribed user, so the 100% commission was perfectly normal.
    I tested with a regular user and commision was applied ok.
    Sorry again.

    #66527
    bonsaiko
    Participant

    I have one remaining question though:
    In the class wc-notify-vendor, there’s a setting called commission_display.
    Where can I set this setting to true in wordpress admin ?
    Thanks

    #66662
    Anna
    Member

    @bonsaiko
    Hello,
    Someone else recently asked about this also– I actually do not know why that is there.. I will ask about it. My guess is it is left over from some older code that was there as an option in the older version of WC Vendors.

    #66684
    bonsaiko
    Participant

    Ok so I can comment it, because I want the amount of the commission to appear in the mail.
    But if you update the plugin then I’ll loose my changes.
    How can I do then ?

    #66772
    was
    Participant

    help please !!!
    I want to change the design for my list of sellers so that it is the same to my site. I made the copy of plugins files to / wp-content / themes / YOURTHEME / wc-vendors / * on my ftp server. After I wanted to change the style of file “vendor-list.php” but no change.
    I’m going to try the free version and soon we’ll have the pro in the company.

    #66829
    bonsaiko
    Participant

    I’m sorry SIMOS but could you please open your own topic ?
    I asked a question to Ana and I’d like to get an answer, your question is not related with my topic.
    Ana, I edited the code directly but as I said, these changes will be lost if I update your plugin.
    So how can I do ?

    Thanks

    #66889
    Anna
    Member

    @simos
    Please start your own topic about your questions and do not keep bumping other users topic with totally unrelated questions.


    @bonsaiko

    When you comment this- is it working as you intend?
    If so– then unfortunately this is one modification you’ll have to re-add after updates, since this is in the core code, not a template, and there is not a filter or anything built into this area to make the changes update-safe. If it is just this single modification you are making to that core file, it will not be hard to make note of it and re-apply that comment after you update.

Viewing 9 posts - 1 through 9 (of 9 total)
  • The forum ‘WC Vendors Free Support’ is closed to new topics and replies.
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