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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.


Thank you to all of our customers!


Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
  • #10962

    We are making our “ Privacy” Notice on our site for our vendors. Could you verify if following info is true when we use WC Vendor plugin?

    1.Following data will NOT be publicly displayed to other users:
    •any payment information you provide
    •your password
    •your IP address
    •your phone number
    •communications you send to us (for example, when you ask for support)
    • Your email address
    • Your account information, such your real name and address.

    2. Following will be display publicly:
    • Your user name (ID)
    • Your nickname
    • Your comments for public reviews

    Does vendor have choices to select either show or not show for their address or email? Any comments? Thanks!

    WC Vendors Support

    All true, except the phone number, if the vendor enters their phone number on their Social settings page in WC Vendors Pro. Not applicable to the free plugin, of course.


    Hi Ben, Thanks for your prompt reply! Really appreciate your help. After I checked the vender’s shop page from either by customer view, vendor view, or Admin view, I have a few questions and issues:

    1. Does Vendor or Admin has the options to let vendor show their email address, phone number or address? Some shop
    2. Can Vendor add his own Terms or Privacy page or some text from their shop page?
    3. The View Shop page is not working. After click vendor’s name or click View Shop. It shows:
    404 – Page not Found
    Not Found:
    Sorry, but you are looking for something that isn’t here.
    4. May we control the vendor’s listing duration and renewal setting?
    Thanks a lot!

    WC Vendors Support

    1.) Sure, custom code it into the templates.

    2.) Nope

    3.) Try saving your Permalinks. wp-admin > Settings > Permalinks, make sure NONE of them say “Default”, scroll to bottom, click save.

    4.) Sounds like a Pro feature, not for Free. 😉


    Dear Ben,
    For above questions and answers:
    1. Could you tell me the code?
    2. Does WC Vendors Pro have this feature?
    3. I tried. None of them are “Default”, but I noticed that when I either click the shop name or “view shop”, the link is: http://MySite.org/shop/yoursite.com/%5Byour_setting_here%5D/%5Bvendor_name_here%5D/MyVendor/
    I don’t know where is the place that I can edit “yoursite.com/[your_setting_here]/[vendor_name_here]/”?
    4. Does WC Vendors Pro have this feature?

    WC Vendors Support

    Hi Andy,

    1.) Custom coding is $49/hr from us. It all depends on where you want the email address and phone number to be shown. If it’s in the confirmation emails, this would probably be a 2-3 hour job since we’d have to add custom fields to your Vendors Shop Settings pages, and then add them all to the email template.

    2.) No, there is only one terms and conditions page, for your entire site.

    3.) wp-admin > WooCommerce > WC Vendors > Pages > change the text to say “vendors” and nothing else. Only one word. No spaces, no trailing slashes, just the word “vendors”. Save it. Then go to your wp-admin > settings > permalinks, save them again, and test.

    4.) Not yet, it’s a good idea for the future, though!


    Hi Ben,
    Yes, it works when I edit it at the General section! Thanks! For question 4, it is important because it’s not wise to allow the vender to post their product forever. Vendor at least need do some maintain work or renew periodically. Please add it as a feature and let me know. Thanks!

    WC Vendors Support

    Sure, we’ll consider it for a future release, perhaps in 1.3 or later.


Viewing 8 posts - 1 through 8 (of 8 total)
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