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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.


Thank you to all of our customers!


  • This topic has 4 replies, 3 voices, and was last updated 7 years ago by Anna.
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  • #64829

    Hello, I don’t know if it´s normal but the vendor doesn’t receive a email when the product was sold.
    Is it possible for the plugin to this?
    Thank you in advance.


    We have some email debugging steps here:

    I highly recommend the plugin Postman SMTP. I had email issue on my own site until I installed that plugin and went through the email configurations. Also, I could check the logs within Postman SMTP to make sure my emails were being dispatched. https://wordpress.org/plugins/postman-smtp/


    Hi Anna, thank you very much for your answer.
    I want to know if it is a problem with my configuration or really this email never can be received by the vendors with your plugin.
    I read in the woocomerce configuration that there is a email for vendors but I don’t know if it is to notify that a product was sold.
    I will follow your steps of your last answer.
    I am receiving all the others emails from woocomerce.
    Thanks Anna.


    Hello Anna
    I have got one question to ask you about:
    How can u I hide customers details to vendors. I mean I don’t want vendors to see customer phone number and email ID in the email which will be sent to them after a a customer purchase a product.


    Hello @issiaka ,
    You can modify the email template by copying it and moving it to your theme/child theme.
    This is the template:

    You would copy it and move it to:

    You can then edit it as you wish.

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