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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
  • #57550
    Alex G.

    I am getting the following errors when trying to purchase

    Error ID: 580022. Invalid request parameter: amount must be greater than zero
    Error ID: 580022. Invalid request parameter: payKey cannot be null

    I have searched and tried every single solution proposed on the help forums. None work.
    I have only a few plugins enabled. The only ones related to WC: Woocommerce, WCVendors, WCVendors Pro, Direct-Cart-Skip-Checkout (tried disabling it)
    I removed all custom functions code related to Woocommerce.
    I tried setting global shipping to $5.00 then making product shipping $0.00, $5.00, even $7.00.
    I tried removing global shipping and then making product shipping $0.00, $5.00, even $7.00.


    Are you using WooCommerce coupons?

    They PayKey being null refers to an issue with your payment gateway- please check the credentials entered for paypal, stripe- which ever gateway you are using.

    Alex G.

    I have coupons disabled and my PayPal credentials are correct. My application is approved. Sandbox doesn’t work either.


    Please share your WooCommerce System Status in a reply.
    Are you using more than one PayPal gateway?
    Have you previously had successful transactions, and this is a sudden change? Or are you just getting set up?
    Have you contacted PayPal to see what they can see on their end?

    Alex G.

    I did have successful transactions before. The only change I made was making my site a subdomain. (I changed it on the PayPal App too)

    Home URL:		http://merchfans.theweekndbible.com
    Site URL:		http://merchfans.theweekndbible.com
    WC Version:		2.6.14
    Log Directory Writable:		 /home/theweekn/public_html/merchfans/wp-content/uploads/wc-logs/
    WP Version:		4.7.2
    WP Multisite:		–
    WP Memory Limit:		384 MB
    WP Debug Mode:		–
    WP Cron:		
    Language:		en_US
    Server Environment
    Server Info:		LiteSpeed
    PHP Version:		5.6.30
    PHP Post Max Size:		260 MB
    PHP Time Limit:		480
    PHP Max Input Vars:		1800
    cURL Version:		7.29.0, NSS/3.21.3 Basic ECC
    SUHOSIN Installed:		–
    Max Upload Size:		256 MB
    Default Timezone is UTC:		
    Multibyte String:		
    Remote Post:		
    Remote Get:		
    WC Database Version:		2.6.14
    MaxMind GeoIP Database:		 The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: /home/theweekn/public_html/merchfans/wp-content/uploads/GeoIP.dat. Scroll down to \"Downloads\" and download the \"Binary / gzip\" file next to \"GeoLite Country\"
    Active Plugins (15)
    Contact Form 7	 	by Takayuki Miyoshi – 4.6.1
    Customize Woocommerce Shop	 	by RepUPress.com – 6.0
    Font Awesome 4 Menus	 	by New Nine Media – 4.7.0
    Front End PM	 	by Shamim – 4.8
    WPBakery Visual Composer	 	by Michael M - WPBakery.com – 4.12
    404 Redirect	 	by Jamal Teri – 1.0
    Slider Revolution	 	by ThemePunch –
    Unicon Portfolio CPT	 	by minti – 1.01
    WC Vendors Pro	 	by WC Vendors – 1.3.9
    WC Vendors	 	by WC Vendors – 1.9.8
    WooCommerce Direct Checkout	 	by Terry Tsang – 1.1.2
    WooCommerce	 	by WooThemes – 2.6.14
    WP Maintenance Mode	 	by Designmodo – 2.0.9
    WP Migrate DB	 	by Delicious Brains – 0.9.2
    YITH WooCommerce Customize My Account Page-Null24.Net	 	by YITHEMES – 1.0.9
    Force SSL:		–
    Currency		USD ($)
    Currency Position		left
    Thousand Separator		,
    Decimal Separator		.
    Number of Decimals		2
    API Enabled:		
    WC Pages
    Shop Base:		#15672 - /shop/
    Cart:		#10942 - /cart/
    Checkout:		#10943 - /checkout/
    My Account:		#10944 - /my-account/
    Product Types:	 	external (external), grouped (grouped), simple (simple), variable (variable)
    Name:		Unicon
    Version:		2.2.2
    Author URL:		http://mintithemes.com
    Child Theme:		 – If you're modifying WooCommerce on a parent theme you didn't build personally, then we recommend using a child theme. See: How to create a child theme
    WooCommerce Support:		
    Archive Template:	 	Your theme has a woocommerce.php file, you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    Overrides (WooCommerce):	 	unicon/woocommerce/archive-product.php
    WC Vendors Pro
    Theme Compatability:	 	✕ Your theme is not 100% WooCommerce compatible and will not display vendor stores properly. Please show this page ( https://docs.woothemes.com/document/third-party-custom-theme-compatibility/ ) to your theme author and instruct them to provide full WooCommerce compatibility, not the limited WooCommerce compatibility they currently provide by using woocommerce.php instead of full templates.
    Pro dasboard page:	 	✔ - #15508
    Feedback form page:	 	✔ - #15526
    Vendor Shop Permalink:	 	✔ - seller
    WC Vendors Pro Templates
    Overrides (1):	 	unicon/wc-vendors/dashboard/dashboard-notice.php, 
    If you like WooCommerce please leave us a ★★★★★ rating. A huge thanks in advance! Version 4.7.2

    Please contact paypal and inform them of this issue and see what they can provide for details on their end.
    I suspect that since the only change you made was the subdomain, then this will be the likely culprit for the issue- though I am not certain.

Viewing 6 posts - 1 through 6 (of 6 total)
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