Error ID: 580022

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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • February 24, 2017 at 7:34 pm #57550
    Alex G.
    Participant

    I am getting the following errors when trying to purchase

    Error ID: 580022. Invalid request parameter: amount must be greater than zero
Error ID: 580022. Invalid request parameter: payKey cannot be null

    I have searched and tried every single solution proposed on the help forums. None work.
    I have only a few plugins enabled. The only ones related to WC: Woocommerce, WCVendors, WCVendors Pro, Direct-Cart-Skip-Checkout (tried disabling it)
    I removed all custom functions code related to Woocommerce.
    I tried setting global shipping to $5.00 then making product shipping $0.00, $5.00, even $7.00.
    I tried removing global shipping and then making product shipping $0.00, $5.00, even $7.00.

    February 25, 2017 at 9:49 am #57572
    Anna
    Member

    Alex,
    Are you using WooCommerce coupons?

    They PayKey being null refers to an issue with your payment gateway- please check the credentials entered for paypal, stripe- which ever gateway you are using.

    February 25, 2017 at 9:59 am #57576
    Alex G.
    Participant

    I have coupons disabled and my PayPal credentials are correct. My application is approved. Sandbox doesn’t work either.

    February 25, 2017 at 7:25 pm #57604
    Anna
    Member

    Alex,
    Please share your WooCommerce System Status in a reply.
    Are you using more than one PayPal gateway?
    Have you previously had successful transactions, and this is a sudden change? Or are you just getting set up?
    Have you contacted PayPal to see what they can see on their end?

    March 3, 2017 at 12:09 am #58073
    Alex G.
    Participant

    I did have successful transactions before. The only change I made was making my site a subdomain. (I changed it on the PayPal App too)

    Home URL:		http://merchfans.theweekndbible.com
Site URL:		http://merchfans.theweekndbible.com
WC Version:		2.6.14
Log Directory Writable:		 /home/theweekn/public_html/merchfans/wp-content/uploads/wc-logs/
WP Version:		4.7.2
WP Multisite:		–
WP Memory Limit:		384 MB
WP Debug Mode:		–
WP Cron:		
Language:		en_US
Server Environment
Server Info:		LiteSpeed
PHP Version:		5.6.30
PHP Post Max Size:		260 MB
PHP Time Limit:		480
PHP Max Input Vars:		1800
cURL Version:		7.29.0, NSS/3.21.3 Basic ECC
SUHOSIN Installed:		–
Max Upload Size:		256 MB
Default Timezone is UTC:		
fsockopen/cURL:		
SoapClient:		
DOMDocument:		
GZip:		
Multibyte String:		
Remote Post:		
Remote Get:		
Database
WC Database Version:		2.6.14
woocommerce_sessions	 	
woocommerce_api_keys	 	
woocommerce_attribute_taxonomies	 	
woocommerce_downloadable_product_permissions	 	
woocommerce_order_items	 	
woocommerce_order_itemmeta	 	
woocommerce_tax_rates	 	
woocommerce_tax_rate_locations	 	
woocommerce_shipping_zones	 	
woocommerce_shipping_zone_locations	 	
woocommerce_shipping_zone_methods	 	
woocommerce_payment_tokens	 	
woocommerce_payment_tokenmeta	 	
MaxMind GeoIP Database:		 The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: /home/theweekn/public_html/merchfans/wp-content/uploads/GeoIP.dat. Scroll down to \"Downloads\" and download the \"Binary / gzip\" file next to \"GeoLite Country\"
Active Plugins (15)
Contact Form 7	 	by Takayuki Miyoshi – 4.6.1
Customize Woocommerce Shop	 	by RepUPress.com – 6.0
Font Awesome 4 Menus	 	by New Nine Media – 4.7.0
Front End PM	 	by Shamim – 4.8
WPBakery Visual Composer	 	by Michael M - WPBakery.com – 4.12
404 Redirect	 	by Jamal Teri – 1.0
Slider Revolution	 	by ThemePunch – 5.2.5.3
Unicon Portfolio CPT	 	by minti – 1.01
WC Vendors Pro	 	by WC Vendors – 1.3.9
WC Vendors	 	by WC Vendors – 1.9.8
WooCommerce Direct Checkout	 	by Terry Tsang – 1.1.2
WooCommerce	 	by WooThemes – 2.6.14
WP Maintenance Mode	 	by Designmodo – 2.0.9
WP Migrate DB	 	by Delicious Brains – 0.9.2
YITH WooCommerce Customize My Account Page-Null24.Net	 	by YITHEMES – 1.0.9
Settings
Force SSL:		–
Currency		USD ($)
Currency Position		left
Thousand Separator		,
Decimal Separator		.
Number of Decimals		2
API
API Enabled:		
WC Pages
Shop Base:		#15672 - /shop/
Cart:		#10942 - /cart/
Checkout:		#10943 - /checkout/
My Account:		#10944 - /my-account/
Taxonomies
Product Types:	 	external (external), grouped (grouped), simple (simple), variable (variable)
Theme
Name:		Unicon
Version:		2.2.2
Author URL:		http://mintithemes.com
Child Theme:		 – If you're modifying WooCommerce on a parent theme you didn't build personally, then we recommend using a child theme. See: How to create a child theme
WooCommerce Support:		
Templates
Archive Template:	 	Your theme has a woocommerce.php file, you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides (WooCommerce):	 	unicon/woocommerce/archive-product.php
WC Vendors Pro
Theme Compatability:	 	✕ Your theme is not 100% WooCommerce compatible and will not display vendor stores properly. Please show this page ( https://docs.woothemes.com/document/third-party-custom-theme-compatibility/ ) to your theme author and instruct them to provide full WooCommerce compatibility, not the limited WooCommerce compatibility they currently provide by using woocommerce.php instead of full templates.
Pro dasboard page:	 	✔ - #15508
Feedback form page:	 	✔ - #15526
Vendor Shop Permalink:	 	✔ - seller
WC Vendors Pro Templates
Overrides (1):	 	unicon/wc-vendors/dashboard/dashboard-notice.php, 
unicon/wc-vendors/dashboard/dashboard.php, 
unicon/wc-vendors/dashboard/nav.php, 
unicon/wc-vendors/dashboard/permission.php, 
unicon/wc-vendors/dashboard/product-edit.php, 
unicon/wc-vendors/dashboard/quick-links.php, 
unicon/wc-vendors/dashboard/shop_coupon-edit.php, 
unicon/wc-vendors/dashboard/store-settings.php
If you like WooCommerce please leave us a ★★★★★ rating. A huge thanks in advance! Version 4.7.2
    March 3, 2017 at 8:14 pm #58161
    Anna
    Member

    Alex,
    Please contact paypal and inform them of this issue and see what they can provide for details on their end.
    I suspect that since the only change you made was the subdomain, then this will be the likely culprit for the issue- though I am not certain.

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