NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.
Thank you to all of our customers!
- This topic has 13 replies, 2 voices, and was last updated 8 years, 4 months ago by
.
-
Posts
-
I am using v 1.1.2 Pro.
I deactivated all plugins except WC free, WC pro and woocommerce. I tried with basic 2015 theme.
In the seller dashboard the featured image is not saving. It didn’t work when I added the product and it doesn’t work when I edit the product. (I can add on the backend, however.)
What happens is I select the image to use, click the “Set featured image” button in the box and then it goes back to the dashboard and no image has been set. The other gallery images are saving as expected.
Does this help?
https://www.dropbox.com/s/i819abyavjb026f/screenshot.png?dl=0That does help quite a bit indeed. What’s the admin user/pass for your website and the URL? Set as private reply. I’ll hop on and see what the problem is.
Looks just fine to me — yourdomain.net/shop/printable-books/test/
I made no changes to your website at all. Just logged in, created a test vendor account, and added a product.
PS — Nice theme. It’s the same one we use here on WCVendors.com configured to boxed mode rather than using the buddybar.
Did make a few changes just now, but unrelated to this:
1.) You deleted the Free dashboard. I re-created it.
2.) You had the vendor store slug set to /shop/ this is bad since that’s WooCommerce. I renamed it to /shops/ so you wont have any store conflicts.
While these have nothing to do with your other issue, better to set them right to avoid future problems. 🙂
Ben
That’s funny because I had problems with that slug. I have changed it from shop to sellers more than once and it keeps reverting back. I did use shop initially and it caused problems with the pages not linking/loading properly. any idea why that wouldn’t be sticking?
I’m going to go test the image now with a vendor account.
I tried a new product and it works with it. The existing product, the Christmas one with no image, still will not save the featured image when I try to edit it.
Could the shop slug name have caused that product to not behave correctly?
I wanted to change it to sellers, but it keeps reverting back to shop. This makes at least 3 or 4 times now. Is there any reason why I can’t use ‘sellers’?
All of those changes I made — were made *after* I tested it on your website. I made no changes before confirming myself that the featured image worked properly. Created a test vendor account, created a product, that was all. As such, I dont think the slug has any impact.
I still can’t edit that product though. Why is it not setting for that one product? The slug issue was very random. It’s possible I created that product when it was messed up. The site would stop functioning properly then I would check and the slug would be set back to shop.
I guess I will just wait and see if it haopens again. Hopefully the slug will stay set too.
Thanks for your help.
- The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.