Home Forums WC Vendors Pro Support Featured Image Not Saving in Vendor Dashboard

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Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #17235
    ogia
    Participant

    I am using v 1.1.2 Pro.

    I deactivated all plugins except WC free, WC pro and woocommerce. I tried with basic 2015 theme.

    In the seller dashboard the featured image is not saving. It didn’t work when I added the product and it doesn’t work when I edit the product. (I can add on the backend, however.)

    What happens is I select the image to use, click the “Set featured image” button in the box and then it goes back to the dashboard and no image has been set. The other gallery images are saving as expected.

    #17246
    WC Vendors Support
    Participant

    Are you getting any console errors or anything in your error_log?

    #17272
    ogia
    Participant
    #17276
    WC Vendors Support
    Participant

    That does help quite a bit indeed. What’s the admin user/pass for your website and the URL? Set as private reply. I’ll hop on and see what the problem is.

    #17279
    WC Vendors Support
    Participant

    Looks just fine to me — yourdomain.net/shop/printable-books/test/

    I made no changes to your website at all. Just logged in, created a test vendor account, and added a product.

    PS — Nice theme. It’s the same one we use here on WCVendors.com configured to boxed mode rather than using the buddybar.

    #17280
    WC Vendors Support
    Participant

    Did make a few changes just now, but unrelated to this:

    1.) You deleted the Free dashboard. I re-created it.

    2.) You had the vendor store slug set to /shop/ this is bad since that’s WooCommerce. I renamed it to /shops/ so you wont have any store conflicts.

    While these have nothing to do with your other issue, better to set them right to avoid future problems. 🙂

    Ben

    #17285
    ogia
    Participant

    That’s funny because I had problems with that slug. I have changed it from shop to sellers more than once and it keeps reverting back. I did use shop initially and it caused problems with the pages not linking/loading properly. any idea why that wouldn’t be sticking?

    I’m going to go test the image now with a vendor account.

    #17288
    WC Vendors Support
    Participant

    The default is /vendor_stores/ so perhaps just call it /stores/ ?

    #17289
    ogia
    Participant

    I tried a new product and it works with it. The existing product, the Christmas one with no image, still will not save the featured image when I try to edit it.

    Could the shop slug name have caused that product to not behave correctly?

    #17290
    ogia
    Participant

    I wanted to change it to sellers, but it keeps reverting back to shop. This makes at least 3 or 4 times now. Is there any reason why I can’t use ‘sellers’?

    #17291
    WC Vendors Support
    Participant

    All of those changes I made — were made *after* I tested it on your website. I made no changes before confirming myself that the featured image worked properly. Created a test vendor account, created a product, that was all. As such, I dont think the slug has any impact.

    #17292
    ogia
    Participant

    I still can’t edit that product though. Why is it not setting for that one product? The slug issue was very random. It’s possible I created that product when it was messed up. The site would stop functioning properly then I would check and the slug would be set back to shop.

    #17293
    ogia
    Participant

    I guess I will just wait and see if it haopens again. Hopefully the slug will stay set too.

    Thanks for your help.

    #17294
    WC Vendors Support
    Participant

    Well, delete the product and re-create it then. Does it work? 🙂 If yes, then it was when you had something set wrong somewhere.

Viewing 14 posts - 1 through 14 (of 14 total)
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