NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

This topic has 7 replies, 3 voices, and was last updated 7 years ago by Anna.

Viewing 8 posts - 1 through 8 (of 8 total)

Author

Posts
April 22, 2017 at 4:37 pm #62783

William Evans
Participant

Hi Anna!

I followed the guide and updated the basic WCVendors to 1.9 before upgrade WC to 3.0, but forgot to upgrade WCV Pro to 1.4.

With WCV Pro 1.3.7, I’m getting database errors (big surprise).

How should I go about upgrading to Vendors Pro 1.4? Hopefully any required database updating was done when I updated to WCV Basic 1.9.?

Thanks as always, you’re awesome,

Bill

April 22, 2017 at 6:41 pm #62788

Anna
Member

@notsteve
Yeah, just update to WC Vendors Pro v1.4.2 now. That’s our latest version.
Updating should take care of the errors you are seeing. There were a lot of necessary changes made for our plugin to remain compatible with WooCommerce following the 3.0 update.

Are you doing this on a live site or a development site?

April 22, 2017 at 8:07 pm #62795

William Evans
Participant

Thanks for the fast response, Anna!

Of course it’s a live site – I’m a cowboy, ha ha. (I’ve got backups, of course.)

To update, should I just FTP in and overwrite the files in the plugin directory?

Thanks!

Bill

April 23, 2017 at 8:03 pm #62844

Anna
Member

Bill,
To manually update Pro:
1. back up your site (optional safe measure)
2. download the latest Pro version from your account here: https://www.wcvendors.com/my-account/downloads/
3. deactivate & then delete your current WC Vendors Pro (info/settings are stored in your database….)
5. Immediately upload the new Pro version zip you downloaded from my-account.
6. Activate! ?

You can also do it via FTP if you prefer.

April 24, 2017 at 4:51 pm #62961

William Evans
Participant

Perfect! (In my defence, I did check the forum and FAQs for info. 🙂

Anna, you are awesome, as always – thanks so much!!!!

Bill

PLS MARK AS CLOSED

April 24, 2017 at 6:55 pm #62984

Anna
Member

@notsteve
Great! 🙂

April 24, 2017 at 7:12 pm #62988

Roberto
Participant

Hi Anna,

After Updating to 4.1.2 i have still the same Error like William.
What can i do?

thx fore help.

April 24, 2017 at 11:41 pm #63005

Anna
Member

@morteratsch
Hello,
Please start your own forum topic so that you can provide your WooCommerce System Status and admin login details securely when opening the topic. We ask for this information when you open/begin your own topic.
Then I can better assist you.
Thank you!
Author

Posts