Home Forums WC Vendors Pro Support hosting service

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #66805
    Jay Ryu
    Participant

    Hello,

    where do I ask questions about your hosting service?

    thanks
    Jay

    #66874
    Anna
    Member

    @elsa
    You can ask here– mark the reply as private if you wish. Any questions I cannot answer I will direct to Ben @ben as he handles the majority of the hosting.

    #66919
    Jay Ryu
    Participant

    Thanks Anna,

    my marketplace site is currently hosted by WP Engine and their server is way toooooooooooo slow for a marketplace business. absolutely unsatisfied. caching and CDN won’t help much. so the contract ends this Aug and I plan to change to other hosting service. questions here:

    1. as a non-tech guy, I am not sure if I can successfully move to a different host. do you guys help migrate?

    2. I think I saw somewhere in the site that your hosting service is specialized for marketplace, Is there any way I can test the site performance to see if it’s as fast as I expect it to be?

    3. In case my site is down or needs urgent help, how do I get assistance? I don’t assume you guys provide 24/7 CS.

    4. Do I need a caching plugin as well as CDN? or do you guys cover them.

    Thanks,
    Jay

    #66933
    WC Vendors Support
    Participant

    1.) Yup, that’s easy. I can handle that for you, at no charge.

    2.) Sure. fervous.com is hosted on the servers give it a try.

    3.) Yea, we actually do. You are glued to me. I am glued to electronics. I eat, sleep, walk, and drink computers. I, and all of our staff, is around the globe, and available to you.

    4.) Nah, no need for caching plugins. If you want to you can use JetPack Photon which is pretty cool for image heavy sites, it’s fast and free. But no need at all.

    #67000
    Jay Ryu
    Participant

    Thanks Ben for the prompt response. checked the link you sent and the site speed seems pretty good. the good thing is the performance seems quite consistent even when logged in, which is not the case for WP engine + WP Rocket (caching plugin).

    I will most likely use your hosting service soon and will let you know if I have more questions.

    cheers
    Jay

    #67257
    Jay Ryu
    Participant

    Hi Ben,

    with the continuous increase in the number of customers, I’ve decided to quit WP engine earlier than I expected and move to your hosting server.

    I have a few more questions as follows:

    DNS – this is the thing that bothered me the most last time when I changed my host. my dns is hosted by cloudflare and am not sure how to configure the setting if I move to your server. Do you help with this?

    AWS – I am using AWS via WP Engine and am not sure how to configure the setting for this as well. do I even need to use this for your server?

    Backup – one thing I liked about wp engine is they have automated backup system so I didn’t have to use third party plugin to back up my site. do you guys also provide this?

    Lastly, when do I need to cancel my service with wp engine? do I need to send you the loggin details so you can help with migration?

    thanks
    Jay

    #67323
    WC Vendors Support
    Participant

    DNS — Easy. Just tell Cloudflare your new IP. Done. 🙂

    AWS I have no idea. I dont think you have any use for this on our servers though. It’d be kind of pointless.

    Backup – We do backup the servers once daily as a fail safe for your data. You should always rely on YOUR OWN BACKUPS first. And ours last. This is just best practice. Always backup. 🙂

    For cancelling WP Engine, that’s all you. For the migration, once you purchase your hosting package with us, replyt ot he eemail with the details we need and we’ll go from there!

    Ben

    #67346
    Jay Ryu
    Participant

    Just purchased your hosting service. Do I get an email from you guys? and as for DNS, where do I get a new IP address and do I add another CNAME or A?

    #67349
    WC Vendors Support
    Participant

    You reply to the email you got, or you can privately reply with your domain name here. Either or is fine! I will reply with your user/pass/ip and all that stuff.

    #67410
    Jay Ryu
    Participant

    just replied to your support@wcvendors.com. it’s http://www.puerlla.com

Viewing 10 posts - 1 through 10 (of 10 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.
This website uses cookies to ensure you get the best experience on our website.