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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.


Thank you to all of our customers!


Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
  • #66753
    Rob Proesmans

    Hi, I have the same issue mentioned here:

    The solution is marked private, so I don’t know what the solution is.
    I also moved to cloudways & now my wc vendors is in http://www.wcvendors.com mode.

    What can I do? thanks


    The solution provided by Jamie worked for that user.

    includes/lib/class-wc-software-client.php line 198

    It currently reads

    if ( in_array( $_SERVER[ 'REMOTE_ADDR' ], $whitelist ) ){

    change it to

    if ( in_array( $_SERVER[ 'SERVER_ADDR' ], $whitelist ) ){

    Expect the user was given the server address from Cloudways. So please contact them, explain this issue and show them this code; they should be able to then provide you with the SEVER_ADDR that you need for your site. They did so for the previous user.

    Rob Proesmans


    Rob Proesmans

    for the next person:

    if ( isset( $_SERVER[ “HTTP_X_FORWARDED_FOR” ] ) ) {

    This is the rule that needed to be added in the wp-config.php

Viewing 4 posts - 1 through 4 (of 4 total)
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