License key not activating

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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 2 posts - 1 through 2 (of 2 total)
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    Posts
  • May 17, 2017 at 7:29 am #65402
    clothncraft
    Participant

    Hi – I am having similar problems that other folk seem to be having with their licence key not registering properly. in My Account on wcvendors it says it’s not activated but I can’t get it activated on my site. I’m trying to update it but of course I can’t do that until the license key is activated!

    Help!

    May 17, 2017 at 9:03 pm #65455
    Anna
    Member

    @clothncraft
    OK- I deleted the old activation here on our end. Try again to activate.
    If you are unable to do so, I may need to generate a new key for you, and I would also need an admin login & password (in a private reply) so I can make sure we can get it activated on your site.

    If you have not updated to a version greater than Pro v1.3.8 (newest is v1.4.3), then you will need to update before I can generate a new key.
    You can manually update, or, when you give me your credentials, I can manually update for you (whichever you prefer).

    To manually update Pro:
    1. back up your site (optional safe measure)
    2. download the latest Pro version from your account here: https://www.wcvendors.com/my-account/downloads/
    3. deactivate & then delete your current WC Vendors Pro (info/settings are stored in your database….)
    5. Immediately upload the new Pro version zip you downloaded from my-account.
    6. Activate! ?

    Let me know…

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