NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.
Thank you to all of our customers!
- This topic has 3 replies, 3 voices, and was last updated 6 years, 10 months ago by
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Hi,
When trying to activate my vendorspro license on: https://grotemarkt.gr (193.189.149.83) i get the message:
“You have reached the maximum number of allowed activations for this license. If you are having trouble deactivating please visit our website and deactivate here.”
But when I log in into my account I can’t see: any orders or any API keys. It looks like my whole account is empty?
-Where is the order & key I bought last year? (on 28 may 2016)?
-How can I (re-)activate my key/site without the help of support?
-Can you restore my order?Thanks in advance.
Best regards,
CasPERBy the way I was talking about my missing accountdetails (and API key) on https://www.wcvendors.com/my-account/.
grtz
CzzHello Casper,
Please go to the downloads section in your account here: https://www.wcvendors.com/my-account/downloads/
You should have a delete button there- as well as your license key(s).Since a lot of users seem to have difficulty deactivating the license, I have already gone and deactivated this on our end- you can now go to: wp admin > settings > wc vendors license and try to activate it again on your website.
In the future, if you need to deactivate the license, go to wp admin > settings > wc vendors license, an, you should have a check box that says Deactivate. Check that and hit save.. If that fails- let me know and I can deactivate it for you.
Also you used this email: [email protected] when purchasing Pro- so that’s the email you will need to use when re-activating the license.
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