Home Forums WC Vendors Free Support Lost the Vendor’s Dashboard and Vendor’s login/registration on web

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #64255
    Andy
    Participant

    Dear Support:
    Our website recently lost the Vendor’s Dashboard and Vendor’s login/registration. When people click the Vendor’s dashboard, it went to “Shop” page. See link:
    http://kidinventor.com/vendors/vendor_dashboard/
    From the view of Vendor Dashboard page, we see only your code: [vendor_dashboard][vendor_report][vendor_orders]
    See link:
    http://kidinventor.com/wcmp_vendor_dashboard/
    We use your design for 1.5 year without change, and worked great. So is this anything to do with your new rev? Thank you!
    Andy

    #64336
    Anna
    Member

    Hello,
    Are you sure you are using WC Vendors?
    Those are not our shortcodes…
    Are you using a different multi vendor plugin?

    #64403
    Andy
    Participant

    Yes, we do have most updated WC Vendors with Version 1.9.11, and WooCommerce Version 3.0.5. Yours is the only multi-vendor plug-in we are using. These are not short Code, but they showed there.
    We used your plugin for 1.5 years already and have no issues before. Please help. Thanks!

    #64457
    Anna
    Member

    DO you still have WC Marketplace installed?
    At one time you did- because this url is to that plugin’s vendor dashboard: wcmp_vendor_dashboard
    http://kidinventor.com/wcmp_vendor_dashboard/

    Please be sure the data from that plugin is removed from your site; in addition, make sure your vendor dashboard points to the page that has our shortcode [wcv_vendor_dasbaord] on it, with nothing else. then save your permalinks. (wp admin > settings > permalinks)

Viewing 4 posts - 1 through 4 (of 4 total)
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