Home Forums WC Vendors Pro Support Marketplace theme and wc vendors.

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • #62702
    Andreas
    Participant

    Hi
    I have the marketplace theme. I was ready to launch the site but then I updated woocomerce and wcvendors andeverything messed up. View Order details dont work ratings page doesnt work and coupons. How long will it take to fix everything and make it compatible with marketplace theme. With so many errors after the updates you made I hope you will fix these issues soon? Or do i have to revert to your old versions until ou have a 100% update compatible with woocomerce and marketplace.
    The thing is each update you make has new issues and i dont know when i can update safely or not
    Thanks

    #62747
    Anna
    Member

    @andreas-ph
    Are you talking about Social Marketplace by BuddyBoss?!?
    It is up to THEM to stay updated for OUR plugins, not the other way around. Make sure you are running: WC 3.0.4, WC Vendors Pro 1.4.2 (and stay updated) and WC Vendors 1.9.10.

    #62750
    Andreas
    Participant

    Hi Anna
    I just didn’t know if its wc vendors that has the problem or the marketplace theme by Buddyboss. They haven’t been really helpful with my questions so i dont know if its them that have to fix the issues or you.

    The only problem now Anna is that I can’t view the order details popup. Niether the tracking nor the add note. Is this something that others are experiencing?
    Thank you!

    #62752
    Anna
    Member

    @andreas-ph
    Andereas,
    I will be glad to help how I can.
    What other plugins are you running? Would you share your WooCommerce System Status here in a reply, so I can see what you have configured? wp admin > woocommerce > system status > get status > copy for support

    Have you tried deactivating all plugins except WooCommerce, WC Vendors and WC Vendors Pro to test and see if there is another conflict? Sometimes there can be some js in another plugin that will interfere. Also, if you have moved any templates to your child theme for customization, they will also need to be modified to reflect any updates we have done on our templates.

    The WooCommerce System Status will help. 🙂

    #62761
    Andreas
    Participant
    
    ### WordPress Environment ###
    
    Home URL: https://busycyprus.com
    Site URL: https://busycyprus.com
    WC Version: 3.0.4
    Log Directory Writable: ✔
    WP Version: 4.7.4
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.18
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.53.1
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.35
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.0.4
    WC Database Prefix: wpkw_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (26) ###
    
    Akismet Anti-Spam: by Automattic – 3.3
    bbPress: by The bbPress Community – 2.5.12
    BP Remove Profile Links: by @bphelp – 1.2
    BuddyPress Reorder Tabs: by BuddyBoss – 1.0.9
    MarketPlace: by BuddyBoss – 1.4.1
    BuddyBoss One Click Installer: by BuddyBoss – 1.0.4
    BuddyPress Global Search: by BuddyBoss – 1.1.7
    BuddyPress: by The BuddyPress Community – 2.8.2
    Better WordPress Minify: by Khang Minh – 1.3.3
    Cloudflare: by John Wineman
    Furkan Yilmaz
    Junade Ali (Cloudflare Team) – 3.2.1
    
    Color Filters for WooCommerce: by Elementous – 1.2.2
    Image Widget: by Modern Tribe
    Inc. – 4.4.1
    
    Imagify: by WP Media – 1.6.4
    WPBakery Visual Composer: by Michael M - WPBakery.com – 4.12
    Newsletter: by Stefano Lissa & The Newsletter Team – 4.8.9
    OPcache Dashboard: by Daisuke Takahashi (Extend Wings) – 0.3.1
    Really Simple SSL: by Rogier Lankhorst – 2.5.11
    WC Vendors Pro: by WC Vendors – 1.4.2
    WC Vendors: by WC Vendors – 1.9.10
    Woo Login Redirect: by Nayem – 1.1
    WooCommerce: by Automattic – 3.0.4
    Wordfence Security: by Wordfence – 6.3.6
    WordPress Social Login: by Miled – 2.3.3
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.1.1
    
    WP Super Cache: by Automattic – 1.4.9
    WPS Hide Login: by Remy Perona for WPServeur – 1.1.7
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #58 - /shop/
    Basket: #59 - /cart/
    Checkout: #60 - /checkout/
    My account: ❌ Page does not contain the shortcode.
    
    ### Theme ###
    
    Name: OneSocial Child Theme
    Version: 1.2.0
    Author URL: http://www.buddyboss.com
    Child Theme: ✔
    Parent Theme Name: OneSocial
    Parent Theme Version: 1.2.1
    Parent Theme Author URL: https://www.buddyboss.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### WC Vendors Pro ###
    
    Theme Compatability: -
    Pro Dashboard Page: - #646
    Feedback form page: - #978
    Vendor Shop Permalink: - sellers/
    
    ### Templates ###
    
    Overrides: –
    
    #62762
    Andreas
    Participant

    Before the latest update I was able to view the order details etc. I checked deactivating everything and still doesnt work
    Thanks 🙂

    #62842
    Anna
    Member

    Andreas,
    I cannot replicate this on my dev site at all.
    I have wp 4.7.4, WooCommerce 3.0.4, WC Vendors 1.9.10, and WC Vendors Pro 1.4.2
    Also the Newest Social Marketplace: One Social theme v1.2.1 and BuddyBoss marketplace v1.4.1

    I can view orders, order details…order note & tracking.. it all shows up.

    I’m not running most of the other plugins you have.. but you say you deactivated them and you still could not see the order note and tracking.
    So.. I am not sure why this is occurring on your install. I have not yet had any other reports of this particular issue. 🙁

    #62924
    Andreas
    Participant

    So what am I supposed to do Anna 🙁
    Now i noticed that all the orders disappeared from the dashboard. Why are the previous versions of wc vendors fine and once I updated it has conflicts?

    Can you please log on my site as admin to see if you can spot something?
    Thanks

    #62925
    Andreas
    Participant

    Also I have read other forum topics where people have he same issue. They cannot acces order details and cant view the ratings page etc

    #62967
    shaf
    Participant

    Andreas, can i ask what web hosting you use for your website?

    #63002
    Anna
    Member

    @andreas-ph
    Ok, yes- please provide me an admin login/password and your URL in a private reply and I will take a look.
    Thanks!

    #63017
    Andreas
    Participant

    @SHAFFAZUL
    Yeah Im using knownhost ssd-1 package VPS. Im very happy with them and their support is amazing

    #63018
    Andreas
    Participant

    @FERVOUS

    Anna here is the login details for admin. you must go to this address to login(busycyprus.com/ceo-access-4863) once you login it will stay on the same page. you must now go to the wp-admin link and it will work
    user: test@test.com
    pass: wcvendors@4863
    Thanks

    #63113
    Andreas
    Participant

    Anna Good news. I tried deactivating all plugins again and this time the problem was solved. The plugin wp better minify is what is causing the issue. Do you know any way around this problem because wp better minify is good for my google ranking.
    Thank you 🙂

    #63117
    Andreas
    Participant

    I found that it is this JS file being minified causing the issue ( wcvendors-pro-charts ). Should I remove all wcvendor JS files from being minified?
    Thank you

    #63340
    Anna
    Member

    @andreas-ph
    Yes- if you can “whitelist” files, then please make sure that any WC Vendors files are not being minimized.
    With a good host, truly none of the minificaiton should be necessary.

    #63362
    TEP
    Participant

    I try to order under seller store – I can see in administration oder but not in vendor dashboard. Comission is not working. just bought your product today.

    #63371
    Anna
    Member

    TEP @punloeu79gmail-com
    Please begin your own forum topic, as this topic is entirely unrelated to your question; also you can then provide the information we ask for (woocommerce system status, admin credentials) so I can better assist you.

Viewing 18 posts - 1 through 18 (of 18 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.
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