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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #37915
    Kevin
    Participant

    The navigation on the pro dashboard has links missing the “/”
    for example: http://www.domain.com/dashboardproducts, http://www.domain.com/dashboardorders
    when it should be: http://www.domain.com/dashboard/products and dashboard/orders
    The broken links lead to ‘page not found’
    Manually inputting the / in the address bar will load the correct page.

    I hope it’s a simple fix!

    Thank you!

    -Kevin

    #37918
    Kevin
    Participant

    System report:

    
    ### WordPress Environment ###
    
    Home URL: http://584.82a.myftpupload.com
    Site URL: http://584.82a.myftpupload.com
    WC Version: 2.6.2
    Log Directory Writable: ✔
    WP Version: 4.5.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: ❌ 5.4.42 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 65 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.45.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.2
    : 
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    
    ### Active Plugins (14) ###
    
    Ultimate Addons for Visual Composer: by Brainstorm Force – 3.15.2
    amr shortcode any widget: by anmari – 3.3
    Bulk Page Creator: by Dagan Lev – 1.1.0
    Formidable: by Strategy11 – 2.02.04
    WPBakery Visual Composer: by Michael M - WPBakery.com – 4.11.2
    Revolution Slider: by ThemePunch – 4.5.95
    Scripts n Styles: by unFocus Projects – 3.3.1
    Store Locator Plus: by Store Locator Plus – 4.5.09
    Store Locator for WordPress: by Yougapi Technology LLC – 2.4.0
    WC Vendors Pro: by WC Vendors – 1.3.3
    WC Vendors: by WC Vendors – 1.9.1
    WooCommerce Customizer: by SkyVerge – 2.3.1
    WooCommerce: by WooThemes – 2.6.2
    WP Smush: by WPMU DEV – 2.3.1
    
    ### Settings ###
    
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: #1439 - /repairs
    Cart: #1440 - /cart
    Checkout: #1441 - /checkout
    My Account: #1442 - /my-account
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: The7
    Version: 3.4.1
    Author URL: http://dream-theme.com/
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: dt-the7/woocommerce/cart/cart.php
    dt-the7/woocommerce/content-product.php version 2.5.0 is out of date. The core version is 2.6.1
    dt-the7/woocommerce/content-product_cat.php version 2.5.2 is out of date. The core version is 2.6.1
    dt-the7/woocommerce/content-single-product.php
    dt-the7/woocommerce/global/breadcrumb.php
    dt-the7/woocommerce/loop/loop-end.php
    dt-the7/woocommerce/loop/loop-start.php
    dt-the7/woocommerce/loop/orderby.php
    dt-the7/woocommerce/single-product/meta.php
    dt-the7/woocommerce/single-product/product-image.php
    dt-the7/woocommerce/single-product.php
    
    : Learn how to update outdated templates
    
    ### WC Vendors Pro ###
    
    Theme Compatability: -
    Pro Dashboard Page: - #1587
    Feedback form page: ✕  Vendor ratings will not work without this page set. Click here to set the page.
    Vendor Shop Permalink: - franchise-locations/
    
    ### Templates ###
    
    Overrides: dt-the7/wc-vendors/dashboard/dashboard-notice.php
    dt-the7/wc-vendors/dashboard/dashboard.php
    dt-the7/wc-vendors/dashboard/nav.php
    dt-the7/wc-vendors/dashboard/order/order_details.php
    dt-the7/wc-vendors/dashboard/order/order_note.php
    dt-the7/wc-vendors/dashboard/order/order_note_form.php
    dt-the7/wc-vendors/dashboard/order/shipping-label.php
    dt-the7/wc-vendors/dashboard/order/tracking_number.php
    dt-the7/wc-vendors/dashboard/permission.php
    dt-the7/wc-vendors/dashboard/product-edit.php
    dt-the7/wc-vendors/dashboard/quick-links.php
    dt-the7/wc-vendors/dashboard/reports/overview.php
    dt-the7/wc-vendors/dashboard/reports/reports.php
    dt-the7/wc-vendors/dashboard/shop_coupon-edit.php
    dt-the7/wc-vendors/dashboard/store-settings.php
    dt-the7/wc-vendors/front/pro-vendor-list.php
    dt-the7/wc-vendors/front/ratings/feedback-form.php
    dt-the7/wc-vendors/front/ratings/ratings-display-panel.php
    dt-the7/wc-vendors/front/shipping/shipping-panel.php
    dt-the7/wc-vendors/front/vendor-pending-notice.php
    dt-the7/wc-vendors/front/vendor-signup-form.php
    dt-the7/wc-vendors/store/store-header.php
    dt-the7/wc-vendors/store/store-ratings.php
    dt-the7/wc-vendors/store/store-vacation-message.php
    
    
    #37923
    WC Vendors Support
    Participant

    Your theme overrides ALL WC Vendors Templates? That’s pretty weird, you should only be overriding the ones you actually are modifying.

    PHP 5.4? Ouch. Get at least PHP 5.6+, preferably 7.0.0+

    No child theme? Asking for trouble! Child theme your site before it gets to be too hard/complex. 🙂

    Lastly, check your site url in wp-admin > settings > general, as well as your permalinks (wcvendors.com > kb > setting permalinks)

    Cheers

    #37937
    Kevin
    Participant

    It was the permalink structure. I had wc show categories and subcategories as its own page so it was using a custom structure. I just added a / at the end and it fixed it! thank you!
    I’ll head your warning about the child theme from now on. The overrides were unnecessary, I don’t remember why i put them there. Thanks for pointing it out!

    #37942
    Kevin
    Participant

    As for the PHP version, our site is hosted on Godaddy and it seems I can’t update it manually, it’s managed by the developers at Godaddy. According to this thread they’re not gonna be updating any time soon.

    #37945
    WC Vendors Support
    Participant

    Glad you got your issue sorted. 🙂 PHP 5.4 is not even current, supported by WooCommerce, and reached its end of life. While still things may work with 5.4, you’ll find it to be increasingly no the case the longer time persists…….

Viewing 6 posts - 1 through 6 (of 6 total)
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