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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

  • This topic has 15 replies, 3 voices, and was last updated 7 years ago by Anna.
Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • #54853
    Alex G.
    Participant

    So this plugin won’t work for a user-friendly multi vendor community where there’s split payments to the vendor/admin(7%) — aka I won’t be able to defend myself against chargebacks/vendor mistakes? Damn… I thought that’s what the Adaptive payments was on the Free version (and Pro) — when I enabled sandbox there was two amounts https://puu.sh/tJZre/2ca58b49ec.png doesn’t the “Test Vendor” amount go directly to the vendor’s PayPal and chargebacks or issues are managed by the vendor’s paypal?

    do you think if a Vendor ships his item to the customer and I pay him the customer money, and the customer files a chargeback, I’ll get the dispute in my account? If so, will I be able to use the vendor’s tracking number to make use of Paypal’s seller protection to get my money back?

    And if I use Stripe, does each person who wants to simply sell a t-shirt have to go thru the Stripe registration process?

    #54898
    Anna
    Member

    Hello,

    So this plugin won’t work for a user-friendly multi vendor community where there’s split payments to the vendor/admin(7%)

    I am not sure exactly what you are saying here- If you use PayPal Adaptive Payments or our Stripe Commissions & Gateway plugin https://www.wcvendors.com/product/stripe-commissions-gateway/ then you are able to have the payments to the admin and the vendor(s) split at checkout.

    If you have questions about how a chargeback would be handled by PayPal, then please contact them to discuss your concerns and what the procedure would entail in the event of a chargeback from a buyer who has made a purchase on your marketplace. I believe the chargeback would initially be between the customer and your vendor, but since you have also taken a percentage of the sale, it would also affect you- and that would be between you and your vendor to resolve.

    And if I use Stripe, does each person who wants to simply sell a t-shirt have to go thru the Stripe registration process?

    Well- yes. I order for funds to be sent to a vendor’s Stripe account and then be deposited into their bank account, they would have to register with Stripe and have their Stripe account connected to your marketplace. They would also have to have a registered paypal account to have funds sent to paypal.

    #54921
    Alex G.
    Participant

    So I was looking for a plugin that worked for my idea which involved creating a marketplace for a niche audience I have reach/access to where fans would sell authentic merchandise second hand. I was told to check out WC Vendors since it had a free plugin as well as a pro demo on-site. When I asked for some help via Ben’s email I found on the forum, I had mentioned that my niche audience is people that are fans of an artist and asked a few questions. I wasn’t told how the plugin worked: the money is sent to me (admin) and then I have to send the money to the seller, which puts me at risk of chargebacks since it’s not covered by PayPal Seller protection.

    I purchased this plugin less than 24 hours ago, please I would appreciate it if you disabled my license and gave me a refund, I have to put a hold on my idea until I figure out what my options are and this $150 is not a small amount for me as I have university debts to pay off.. :/

    My friend told me to call my credit card company and explain the situation because he said you probably wouldn’t refund me but I wanted to ask, since I’m not really the type to resolve the situation indirectly. But I’d definitely consider repurchasing your software if I find an idea what could be self sufficient and safer with monthly or biweekly payments to vendors… but right now, for the idea that I had sent to Ben, WC Vendors wasn’t a proper choice for me and I feel like I was being misinformed about the use of the plugin which I ended up purchasing.

    I will leave all my information here, and am even willing to pay the stripe refund fees if there are any.

    Thank you

    #54965
    Anna
    Member

    Hello,
    Since you are familiar with our terms of service, support and refund policies which you agreed to before you were able to purchase our product, then you will understand that this situation does not obligate you to a refund for the software purchase.

    So I was looking for a plugin that worked for my idea which involved creating a marketplace for a niche audience I have reach/access to where fans would sell authentic merchandise second hand.

    Yes- our plugin is suitable for this configuration.

    the money is sent to me (admin) and then I have to send the money to the seller, which puts me at risk of chargebacks

    If you choose to not use PayPal adaptive payments or our Stripe Commissions & Gateway plugin to have funds split at checkout, but opt to instead send the funds later to the vendors manually- then yes, you will have more of a responsibility in the event of a chargeback. This is a situation you will need to be prepared for when operating a multi-vendor marketplace and dealing with vendors who will be selling within your marketplace.

    I believe it is unlikely that you will find a method of sending the payments biweekly or monthly without YOU, the recipient of the funds, being liable in the event of a chargeback? That is how payment processors work, and this is independent of our plugin.

    #55032
    Alex G.
    Participant

    I made it clear in my emails to Ben what I was seeking for in a plugin and I believe I was misled into buying a product that is, in fact, not suited to my needs. In the FIRST email I mentioned I wanted to create a small niche marketplace related to one artist’s fans (small). Ben, the creator of this product, should have known to tell me that the features described didn’t fit my needs. “When promoting, selling or supplying products, companies must give you enough accurate information to enable you to make an informed buying decision.” – I contacted Ben for my information, and I was misled into buying this product. I offered a gesture of good will since I genuinely felt misguided in this situation, and thought you would correct the mistake, but since you won’t cooperate/help each other out, I’ll have to resort another ways.

    I’m saddened by the fact that a popular and seemingly successful company like yours would resort to keeping hard-earned money from people due to what to you seems like a mistake on their end – but which in fact was caused by misinformation, which is a complete disadvantage for you under the consumer protection act.

    Please reconsider.

    #55033
    Alex G.
    Participant

    “If you choose to not use PayPal adaptive payments or our Stripe Commissions & Gateway plugin to have funds split at checkout, but opt to instead send the funds later to the vendors manually- then yes, you will have more of a responsibility in the event of a chargeback.”

    What does this mean? Ben said your plugin does not have a way of making a transaction go 90% into the vendor’s account and 10% in mine directly.

    I want this:
    SELLER—-> VENDOR (90%)
    SELLER—-> PAYPAL (3%)
    SELLER—-> ADMIN, ME (7%)

    NOT SELLER -> ME (100%) -> ME -> VENDOR (90%)

    Would adaptive payments enable that to happen? Your answer says yes, Ben said no.

    Clearly I am not being given accurate information here…

    #55035
    Alex G.
    Participant

    I’m trying to know if only that small 7% commission I make WITH PayPal Adaptive Payments comes to me upon a product purchased from a vendor on my marketplace.
    Does the vendor get the other 90% directly from the buyer?? I can afford a 10% chargeback if the payment really “splits” – I cannot afford a 100% chargeback if the money goes through me.

    Plenty of sites work that way, and minimize their chargeback risk because they are liable for only 10% of the transaction. The vendor is liable for the other 90%.

    Grailed, eBay, Depop, Etsy…

    #55090
    Anna
    Member

    Alex,

    @theweekndbible

    I’m trying to know if only that small 7% commission I make WITH PayPal Adaptive Payments comes to me upon a product purchased from a vendor on my marketplace.
    Does the vendor get the other 90% directly from the buyer??

    The payment would go from the customer > vendor paypal account for the vendor’s commission %, and simultaneously your admin commission % would go form the customer > your paypal account.

    If you apply for PayPal Adaptive payments and configure that on your site, then go to wp admin > woocommerce > wc vendors > payments and check INSTANT, then you can have payments split at checkout.
    The customer pays for their cart full of products.
    Commissions are calculated per product.
    Vendor commission for their product(s) is sent to the vendor(s)
    admin commissions are sent to the admin
    All at checkout.

    PayPal – I believe- charges everyone, admin and vendor, for the transaction fees on whatever amount is sent to your account.

    You can also Use our Stripe Commissions & Gateway plugin https://www.wcvendors.com/product/stripe-commissions-gateway/ for a similar configuration with Stripe. Instead of using a paypal email, vendors connect their Stripe account. Payment is split at checkout. With Stripe, only the vendors pay the transaction fees.

    If you do not have payments split at checkout, and choose to pay MANUALLY or SCHEDULED with paypal, or if you do not want to use paypal adaptive payments or the Stripe Commissions & Gateway plugin, THAT is when you have

    NOT SELLER -> ME (100%) -> ME -> VENDOR (90%)

    and you the admin will receive 100% of the payment to your account FIRST, and then the funds are either distributed on a schedule (paypal adaptive) that you have arranged in wp admin > woocommerce > wc vendors > payments — or — you pay them manually however you want (paypal normal payments, check, bank transfer..etc). That is when you would get 100% of the payments, ie. this:

    NOT SELLER -> ME (100%) -> ME -> VENDOR (90%)

    .

    Like I said- if you don’t want the 100% going to you, then distributed to the vendors….. use PayPal Adaptive Payments (included, you just need to apply for AP https://www.wcvendors.com/kb/configuring-paypal-adaptive-payments/ ) or our Stripe Commissions & Gateway Plugin https://www.wcvendors.com/product/stripe-commissions-gateway/ then you can split the payments at checkout.

    I am not sure what went on in your discussion with Ben, but obviously there has been a misunderstanding. I hope I have cleared this up, but if you have more question let me know.

    #55124
    Alex G.
    Participant

    Thank you!

    #55146
    Alex G.
    Participant

    Also why isn’t the shipping address appearing on the PayPal checkout page and on the transaction? Vendors are thus not covered by seller protection…

    #55171
    Anna
    Member

    @theweekndbible
    Hello,
    I do not know- ask PayPal?
    Typically the customer is required to enter their shipping address upon checkout, so I do not know why this would not be present on the transaction pages in the paypal account.

    #55215
    Jamie
    Keymaster

    Hello,

    Shipping Address is not sent as it is not allowed by the adaptive payments API. Unless this has changed but I don’t think it has. Seller protection isn’t worth the paper it is written on. Paypal will almost always side with the buyer. The shipping address is only for physical products. If I was you I wouldn’t use paypal at all.

    cheers,

    Jamie.

    #55243
    Alex G.
    Participant

    The thing is, most casual sellers (fans) who just want to sell their merchandise will want to use PayPal. They aren’t mass vendors who would want to go thru the process of creating a Stripe account.

    #55244
    Alex G.
    Participant

    Jamie, would you be able to custom change the code in my WC Vendors plugin in exchange for a comission ($) to be Embedded Flow Adaptive Payments like it’s mentioned here : https://www.wcvendors.com/help/topic/paypal-says-it-has-no-shipping-address-on-file/

    More information on the API here : https://developer.paypal.com/docs/classic/adaptive-payments/ht_ap-embeddedPayment-curl-etc/

    Or if you can’t/don’t have time, can you let me know how much time it would take to edit for an experienced coder so I can maybe look on some freelance forums? Really need that shipping address for my marketplace to work.

    #55437
    Alex G.
    Participant

    Response Via Email (Ranjit) 02/07/2017 06:19 PM
    Hi Alexander,

    I have attached the request log for this transaction and you can see that there is not shipping address being passed over to PayPal site. It should be something like below code:

    ShippingAddressInfo.
    */
    class ShippingAddressInfo
    extends PPMessage {
    /**
    *
    * @access public
    * @var string
    */
    public $addresseeName;
    /**
    *
    * @access public
    * @var string
    */
    public $street1;
    /**
    *
    * @access public
    * @var string
    */
    public $street2;
    /**
    *
    * @access public
    * @var string
    */
    public $city;
    /**
    *
    * @access public
    * @var string
    */
    public $state;
    /**
    *
    * @access public
    * @var string
    */
    public $zip;
    /**
    *
    * @access public
    * @var string
    */
    public $country;
    /**
    *
    * @array
    * @access public
    * @var PhoneNumber
    */
    public $phone;

    }
    Sincerely,
    Ranjit
    Merchant Technical Support
    PayPal

    #55487
    Anna
    Member

    Alex,
    I do not think Jamie has the time nor the plans to update anything with PayPal Adaptive payments at this time.
    We typically refer our users to codeable.io for custom work: https://codeable.io

Viewing 16 posts - 1 through 16 (of 16 total)
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