Home Forums WC Vendors Pro Support new order notification to vendor does freight value is always zero

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.


Thank you to all of our customers!


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  • #62461


    my all other email notifications looks ok. but the email sent to vendor for a new order does not include the value in it. it is always zero. but i as admin get the Oder with the amount. but vendor need to get the new order with value in it. but when log into vendor dashboard correct value is there. How can i get this email with the value Please.Please find the attachment to see it.

    Thank you


    Jamie is checking on the notify vendor emails to see what may be causing this issue. It is only happening for a few users at this time.

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